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Business ProfileforAirtron Mid-Atlantic Heating & Air Conditioning
At-a-glance
Customer Complaints
12 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
- Location of This Business
- 5123 Pegasus Ct STE M, Frederick, MD 21704-7253
- BBB File Opened:
- 7/16/2013
- Years in Business:
- 38
- Business Started:
- 1/1/1986
- Business Started Locally:
- 1/1/1996
- Business Incorporated:
- 1/1/2016
- Accredited Since:
- 4/9/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 2710061989 for this business, issued by Virginia Department of Professional and Occupational Regulation. The expiration date of this license is 4/30/2025.
These agencies may include:
Virginia Department of Professional and Occupational Regulation
9960 Mayland Dr
Richmond VA 23233
http://www.dpor.virginia.gov/Boards/Contractors/
BBB records show a license number of 2710068610 for this business, issued by Virginia Department of Professional and Occupational Regulation. The expiration date of this license is 1/31/2026.These agencies may include:
Virginia Department of Professional and Occupational Regulation
9960 Mayland Dr
Richmond VA 23233
- Type of Entity:
- Corporation
- Business Management
- Ms. Julia Sampier, Service Manager
- Mr. Jeff Shriner, President
- Contact Information
Principal
- Mr. Jeff Shriner, President
Customer Contact
- Ms. Julia Sampier, Service Manager
- Mr. Jeff Shriner, President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
12 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
AL P
06/10/2022
Friday, June 10, 2022
3:01 PM
Airtron installed a mini-split on a new home construction we purchased in 2019 in Baltimore from *********. After 1 year, I had to call them back out to inspect the faulty system as it wasn't working and they supposedly "fixed the previously too-tightened connections". Fast-forward to May2022 when our mini-split is no longer working at all and just blows hot air. I called Airtron for help and they told me I was out of warranty. Fine, I had another HVAC company come out to service the unit but they ended up having to walk away after hours working on the unit because...get this...Airtron installed an indoor and outdoor unit that were not matched! That is they were never meant to go together. What kind of insanity is that? Furthermore, even though they came out to fix this exact same issue at my neighbor's house (attached new townhouse) they just decided that they are "no longer servicing our area" and are leaving us high and dry. The customer service agents there (Dottie in particular) have been helpful but there is NO service that is attentive to the customer above them. I was not given the name of the "Corporate VP" who made this decision. Imagine you buy a new house and the HVAC company that "installed" the units for you doesn't even own up to fixing their sham of an install. That's a company that doesn't care about being in business for long in my book. Sharing this with the world and it's extremely unjust and in my opinion inappropriate. Attached are the photos of the mismatched units. All they had to do was own up to it and come out to do the right thing (replace and reinstall a working unit). Shame on you, Airtron.
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