Customer ReviewsforAirtron Mid-Atlantic Heating & Air Conditioning

Negligent, Irresponsible and Untrustworthy Sham of a Company...

Friday, June 10, 2022
3:01 PM

Airtron installed a mini-split on a new home construction we purchased in 2019 in Baltimore from *********. After 1 year, I had to call them back out to inspect the faulty system as it wasn't working and they supposedly "fixed the previously too-tightened connections". Fast-forward to May2022 when our mini-split is no longer working at all and just blows hot air. I called Airtron for help and they told me I was out of warranty. Fine, I had another HVAC company come out to service the unit but they ended up having to walk away after hours working on the unit because...get this...Airtron installed an indoor and outdoor unit that were not matched! That is they were never meant to go together. What kind of insanity is that? Furthermore, even though they came out to fix this exact same issue at my neighbor's house (attached new townhouse) they just decided that they are "no longer servicing our area" and are leaving us high and dry. The customer service agents there (Dottie in particular) have been helpful but there is NO service that is attentive to the customer above them. I was not given the name of the "Corporate VP" who made this decision. Imagine you buy a new house and the HVAC company that "installed" the units for you doesn't even own up to fixing their sham of an install. That's a company that doesn't care about being in business for long in my book. Sharing this with the world and it's extremely unjust and in my opinion inappropriate. Attached are the photos of the mismatched units. All they had to do was own up to it and come out to do the right thing (replace and reinstall a working unit). Shame on you, Airtron.

Airtron Mid-Atlantic installed my AC units in my new home constructed by *****************. The calls were not available at the time of installation so they indicated they would come back at a later date to install those coils prior to the cooling season. I need the serial numbers on the coils in order to get an extended warranty on the two AC systems in my home. I have tried three times to get those serial numbers which they indicate they have the coils in their shop from airtron Mid Atlantic. I have yet to receive a call back from airtron with those serial numbers. Nor have I got a new schedule for installation of the coils. They were supposed to install the coils 5 weeks ago and called the day of installation and indicated they would not be able to come out because they needed to technicians two techs to install the work. They have not reschedule that work, even though they claim they have the coils in stock. I need the coils installed and I need the serial numbers off of the those coils. ***************** has not been of any help in this situation nor has airtron Mid Atlantic. 5 weeks and Counting.