ComplaintsforEnuresis Associates LLC
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Complaint Details
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Initial Complaint
04/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placee order online on 4/11/22. Was fully charged the amount on 4/12/22. Received an email the same day stating product was backordered and was expected to ship 5/2/22 I should not be charged for an product that isn't shipping for another 3 weeks. In addition, I was not offered any other options such as canceling my order or accepting the same product on a different color, etc. When I made the purchase, it was in agreement, that I would receive the product in 5-12 business days, based on the companies information. Not being able to fulfill my order properly is due to their negligence and receiving an email that simply states an item is backordered is unacceptable; especially after being fully charged for the productBusiness response
05/27/2022
Business Response /* (1000, 5, 2022/04/19) */ Dear Ms. *******, We apologize for the inconvenience. Our records indicate you responded to our backorder notice and we followed up with a response offering Navy for immediate shipment. The order was updated and a confirmation of the update was emailed to you. USPS indicates the order was delivered under tracking number ********************** your item was delivered in or at the mailbox at 11:08 am on April 15, 2022 in WESTMINSTER, CA *****. I called you today and left a voicemail apologizing for the inconvenience and to inquire if you are in receipt of the package. Please let us know so that we may provide any additional assistance necessary. Sincerely, Susan
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.