ComplaintsforNEA Member Benefits
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
On May 1 I had a bank withdrawl from NEA Insurance. I realized that I signed up for the wrong policy. I immediately faxed them to cancel. I did receive the cancelation letter confirmation. However, not the $568.93. I have called and emailed over 20 times. EVERYTIME I hear "give it 7-10 days to process" It's been 3 months and I am not getting anywhere.Customer response
08/23/2023
I was actually going to email you later. I received my payment. I do not need further assistance from you.
***
Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
NEA through its Member Benefits division sells life and AD&D insurance. However, it provides no means for filing claims. It does not answer its phone (terminal hold) nor does it call back or return messages.Initial Complaint
04/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paused my paid membership of $99 with the company for 2 months in early February 2022 and the company continued to charge me at the end of February and March. I called and they said there was a glitch in the system and thats why I was charged. Since then I spoke to 3 different agents telling me they would issue a refund. Each time I check up about the issue they tell me a refun was never processed and they would process for me. I also told them I want to suspend my paid membership indefinitely but they tell my only my account manager can do that. They have left messages for him requesting a call for me and I have yet to receive a call. They should have never been able to charge my account in the first place and they will not reissue the funds back to me after their mistakeBusiness response
08/11/2022
*** ****** initially called Arrivia as her vacation cash expired and she wanted to use them.
Even though the T&Cs of the vacation cash outlined the expiration dates, Arrivia re-activated the vacation cash for her. She wanted to book a specific resort but by the time she went to book the room type and overall rate and availability had changed. She was upset about this and requested an upgrade. Unfortunately, Arrivia could not confirm an upgrade for her dates. In addition, she used points to pay for this hotel booking. The points that she utilized were part of her membership and to use the agent explained that we would need to charge for February and March.
Obviously, there is a lot of confusion. Arrivia has refunded her for February and March payments.
Arrivia reached out to her to determine if she wants to cancel her membership entirely or not. In addition, Arrivia credited her with $200 vacation cash as a goodwill gesture. Arrivia is still working actively on this matter.
NEA Member Benefits did not have any contact with *** ******, and would be happy to assist.
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Contact Information
Customer Complaints Summary
17 total complaints in the last 3 years.
12 complaints closed in the last 12 months.