ComplaintsforGAC Services
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Complaint Details
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Initial Complaint
12/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They charged for me $400+ to fix my generator and it didnt actually fix it. They told me it was an issue much different and more expensive than it actually was. Their bi yearly fee structure is a scam when these generators only need to be maintained once a year. They refused to come look at the broken generator they supposedly fixed without charging me. I do not trust them.Initial Complaint
11/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $59 to GAC services (*** ***************., Gaithersburg, MD *****) for a gas furnace tune up on 10/31/2022. $59 was a promotional rate and regular should be $129. I was present when tech was performing the job. I noted he unscrewed parts of the furnace to check and he explained the reasons why my furnace although running would need repairs or replacement soon. He didn’t clean or use any lubricant, or mention or check any issues about airflow to different rooms, or furnace filter, etc. I expected a tune up services which regularly will cost $129 to include more than just telling me what repairs my still running furnace would need anytime soon. The tech spending less than 15 min in my home. Later, the tech sent me an email with attachments of repair costs of certain parts which will cost over $7,000 and an invoice which included description of the tune up services. The tech didn’t do everything as described. When I called the company to express concerns, staff didn’t take my concerns seriously. I felt it’s a waste of money to just have a tech tell me my furnace would need repairs instead of doing something to make it run more smoothly until it breaks down and need repairs. I would like the company to refund $59 to my credit card. I appreciate support and help from BBB in resolving dispute with GAC. I can be reached at ###-###-#### or ***********@*********** for any questions you might have. *** (****) Appreciate any help BBB will offer me in resolving the dispute!Initial Complaint
07/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased our new house on April 30th, 2022. We have not had working air conditioning since then. GAC Services installed the ****** ********* air conditioning unit with the previous owner in June 2018. There is a 5 year-warranty on all parts for our unit. On May 16th 2022, I filed a service request through ******** **** ****** Warranty. We were unable to find a qualified technician willing to work on the air conditioning unit because GAC installed our outdoor unit so that the control panel is against a pre-existing fence, making it difficult to work on. On June 7th, a technician from GAC Services came to look at our unit and incorrectly diagnosed our unit and quoted us $3, 400 for labor only. When we did not agree on the quote, he quickly negotiated and dropped the price by $500. We still did not agree and asked him to rotate the unit so that other technicians can work on the unit. He quoted us $1, 200 to fix a problem they created. GAC Services does not provide satisfaction guaranteed like they advertise. Dissatisfied with GAC Services, we decided to continue through ******** **** ******. On June 8th, ************ Mechanical came out and was able to read the code on the control panel that the technician from GAC Services claimed was "broken" and needed to be replaced. After receiving slow service from ************ **********, I contacted GAC Services to file a complaint of the technician and request a second opinion. They sent someone out on July 25th, but it rained 10 minutes before so the technician was not comfortable working on the unit. They sent someone else out the next morning and the technician was able to read the error code and order the needed part that is now backordered. Due to GAC Services inconsistent and dishonest service, we are expected to go the whole summer without AC. GAC Services has incorrectly installed our unit, incorrectly and dishonestly diagnosed the problem and delayed all other services to our unit.Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I contracted with this company in May 2022 for a new dual zone HVAC system. Everything went well until the morning after the install (June 13, 2022) when I discovered that the basement floor around the HVAC system was covered in water. We called the company to report the issue, they told us to turn it off and that they'd send someone out to inspect it, which they did two days later. Turns out the condensation pan has a large crack in it and needs to be replaced. Parts would need to be ordered. No time estimate was provided. Over the next week, we heard nothing and our calls are not being returned. It's been two weeks since the install and we have no idea when the issue will be resolved because no one is communicating with us. We are concerned that even when (if) the repair is made, we are not stuck with a lemon product that will continue to experience issues.Initial Complaint
01/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company charged my card for service without my authorization on 11/17/2021. I have a rental property and my tenant talked to them about an electrical issue she was having there asked them to repair it. However they never got the ok from me to charge my card on file for the service. I spoke to the customer service rep and she told me was she would contact the electrician. The electrician called me once and left a message and when I tried to call him back he never responded or returned my call.Initial Complaint
08/25/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I've used GAC Services for HVAC work before now & have been satisfied with their work incl timing, estimates, costs & finished product. I contacted GAC 24Aug2021 requested estimate for installing two bathroom exhaust fans I had already purchased -current fans work. GAC cost is $109 (paid if job is done or not) for tech to come out, inspect & provide job estimate. GAC's tech came on 25Aug2021, and without putting on the fans or taking a look at the existing fans asked me to sign an estimate of +$700 per fan for a total of more than$1400 for the job. I asked how this could be quoted without looking at the work to be involved, tech said prices were built into the GAC tablet. My protest led to call with supv, & having price lowered to ~$750 all without looking at what it would take to install new fans. I had agreed to pay $109 & paid this amount. I think GAC defrauds with $109 visit fee & high job costs which people would not normally pay. Other estimates are ~ $300-$400-GAC is 4xmore.Business response
09/29/2021
We apologize for any misunderstanding this long-term customer may have had about our standard service fee of $109. This service fee is mentioned to the customer at the time of booking the appointment on the phone, and is deducted from the total invoice if services are provided. This information is also shown when booking online appointments at our website.
We have since reached out to the customer to offer a refund of her $109 service fee.
GAC Services
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.