ComplaintsforPotomac Garage Solutions

• Initial Complaint

  11/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last summer Potomac Garage Solutions did work on my garage. The work was never completed, and I was told lies repeatedly by *************************** for the better part of a year about the bike and scooter racks I ordered that were ultimately never delivered. I was originally told that was the $1600 miscellaneous charge. That charge suddenly became for drywall and was doubled, as if my garage suddenly grew twice as many walls or something. They also were only able to install 5 of 6 overhead racks and instead of refunding me for that, they changed all the numbers so it was absorbed by all the other totals (compare estimate to work order totals). Additionally, they paid $250 for a wooden table top (which ********** accidentally sent me the receipt for) and charged me $1370 for 2 metal table tops. I understand that it appears that the work was completed on 7-27-21, but I was still being lied to about the bike and scooter racks well into 2022. Thank you for your time and attention. I really appreciate it. Everyone else on the planet has given up caring about anything.

  

  Business response

  12/08/2022

  This customer has attempted twice previously to receive a partial refund for her completed garage renovation through her credit card company as a chargeback and has not prevailed.  

  Potomac Garage Solutions supplied and installed the entire scope of work listed on the Work Order attached.  She had two walls of drywall and a ceiling beam enclosed in drywall and all were painted, the drywall is the miscellaneous charge listed as the third line of the document.  PGS needed to supply the drywall in order to paint it as her garage were unfinished prior to the renovation.  With regard to the overhead storage units, her initial estimate listed 6 at $725.  Due to her requested layout of the cabinets, PGS was only able to install 5 of the overhead storage units.  The price per unit was not manipulated in any way, she received 5 and was billed for 5 at $725 each.  The vendor that supplied the cabinets was no longer able to procure the raw materials to provide the stainless steel worktops due to supply chain issues so the customer agreed to the maple wood worktop instead which had to be custom cut to fit the cabinets.  There are no bike or scooter racks listed on her estimate or work order, none were installed nor was she charged for these items.

  Potomac Garage Solutions has completed the work for which we were contracted.  We have offered to supply and install the requested bike and scooter racks at an additional charge but the customer has refused as she claims those items were included in the project.

  Customer response

  12/10/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  
  

  The miscellaneous charge which PGS claims was for drywall was doubled in the final amount charged (see work order), but the number of walls in my garage never doubled. 

  
  

  5 of 6 overhead racks were installed, but the overall total did not reflect a refund of $725.

  
  

  Most of the amounts in the total column of the work order increased from the estimate (reattached here), in odd ways, in order to make the total come out the same.

  
  

  The wood table top was purchased by PGS from ********** for $250, and I sent you that receipt, and have reattached it here, so I don't know what custom fitting it has to do with anything, and certainly does not merit a $1120 charge. I agreed to the installation of the wood table top after it was already installed.

  
  

  *************************** told me the miscellaneous charge was for the bike and scooter racks ("and I'm gonna hook you up with tons of accessories" - which didn't happen), and we had multiple phone conversations where he repeatedly told me stories about supply chain issues and the bike rack company going bankrupt. On the comments section of what turned out to be the final form, it clearly states the bike and scooter racks had not been delivered, and therefore the order was not complete. **** told me I would be refunded what I was overcharged once the racks were installed, but that was obviously a lie since no one had any intention of delivering anything, but rather continued to lead me on about the racks through the beginning of 2022. Nobody ever offered to install any racks, even for an additional charge. The last conversation I had with ***************************, he said he was still trying to find a company that had some available, in order to run out the clock on my ability to obtain a refund from my credit card company.

  
  

  PGS lied to me, and they have lied to you, and I don't believe it is ethical to allow this company to remain in business, frankly.
  
  Regards,
  
  *************************
  

• Initial Complaint

  02/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I called Potomac Garage Solutions to come out to my house and provide an estimate for a garage redesign. Jeff took a bunch of measurements and then provided an estimated cost and asked for a credit card to "hold" a deposit in case I wanted to move forward, stressing how busy they were and that I needed the deposit if I wanted to move forward. Jeff provided me with an **** to sign for the credit card charge - there were NO terms and conditions attached to the estimate or my signature at the time of signing. Contrary to consumer protection law, Jeff did not provide me with a written contract at the time of signing. Jeff then promised me maximum flexibility and that I could get my deposit back at any time if I wanted to not moved forward. I texted Jeff a few times as he tried to lock me into a date and I was not ready to move forward and was pricing out other options as Jeff's "estimate" was rather expensive. When I finally called and emailed to tell them I wasn't moving forward and I wanted my deposit back, just as Jeff promised, they refused. I called three times and it took them nearly a week to get back to me. When they finally did get back to me, they refused a refund. They're not even providing a partial refund, even though their contract, which Jeff tricked me into signing, clearly provides for a 75% refund. It states "It should be noted that if you elect to cancel at anytime after the initial cancelation period as described in the above section but before actual work begins on your project, you may be charged a restocking fee of 25% of the total price of the project following your Notice of Cancellation."

  

  Business response

  12/08/2022

  Business notified BBB that a refund was provided to the consumer

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