ComplaintsforJM Movers

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The company was using my card to pay for moving. At the day of the move they claimed that the card machine was not working properly. So, I called the card information in over the phone a little bit later. I reached out to them and got no response when I told them they charged me 3 times. They did not respond until after I told them I disputed with the bank, but claim they have no knowledge of any extra charges.

  

  Business response

  11/24/2022

    Our driver for this customer was new to one of the our new equipments. It is an electric payment device called ********, we had explained to our driver how to use it and if he needed help, he was to call the company. Our driver thought he knew how to use it and proceeded to charge her twice BY ACCIDENT. He thought those first 2 trys didnt go through, and so we thought the same we had no idea those 2 payments had gone through. So ***** from our office called our customer and charged her through an app called square. If we had known this issue had happened in the moment we would have tried to solve it ASAP. Our customer claimed she called the company but we have no records of any call made to the COMPANY phone. However she did reach out to one our employees, on Friday but our employee thought it was an unknown number and so he did not answer. Next day she reached out again but claimed she put a complaint as fraud to her bank. Our employee of course was confused and worried, so he decided to find out who it was and what the issue was. We ended up finding out and immediately contacted our banks and the company that controls our electronic payment. The money on our end was on hold but on her end it was charged. We solved the problem by returning one of the payments, the other one is still in process of being returned and will take 5-7 business days to be returned.

  Customer response

  11/26/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have yet to receive the refund for either of the charges so until I receive the money back, I am unable to agree that they did their part. I also uploaded the date of the contact because the employee reached out to me because they wanted me to change my ****** review because of the fact that I gave them 4/5 stars because of my criticism of how they communicate. The message I sent to the employee was a RESPONSE to their text message to me asking me to change the review. So, he knew my number well enough to ask me to change a ****** review, but didn't know it well enough when I responded letting him know that the company charged me 3 times for the move. 
  
  Regards,
  
  ***************************
  

  Customer response

  12/07/2022

  I still have not received confirmation from my card company that the refund was complete. I just spoke to JM movers today and told them the same. I did actually open a complaint with my card company as well and was told that I would be notified when they complete their investigation. 

  

  Business response

  05/12/2023

  it was not our fault it was the fault of the credit cards that had no fund but everything was resolved successfully we are sorry for the inconvenience

  Customer response

  05/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the company did eventually refund the duplicate charges. I believe the transactions they attempted to refund in either November or December of last year were finalized by Feb 2023. 
  
  Regards,
  
  ***************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩