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Find a Location

RB Party Decorations has 1 locations, listed below.

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    Business ProfileforRB Party Decorations

    Party Supply Rentals

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    8536 Dakota Dr, Gaithersburg, MD 20877-4138
    BBB File Opened:
    9/12/2018
    Years in Business:
    6
    Business Started:
    8/27/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mrs. Karla Reyes, Company Contact
    Contact Information

    Principal

    • Mrs. Karla Reyes, Company Contact

    Customer Contact

    • Mrs. Karla Reyes, Company Contact
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to choose a party rental company

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I rented two tables and chairs from this bussines. When I returned it them, the tables had a dent. A representative called me to let me know that I had to pay for the tables because of the dents. Which I did, I paid $140. They told come and get the tables, they are yours now. I said, I will, but I don't have a big car can you hold them for me. The person said yes come whenever you can. I called two weeks ago to check if they still had the tables, they said yes. Finally, I was able to pick them up, but when my husband went there an employee told him that they had trow them away. My husband called me, and put me on the phone with the person in charge.I asked why they didn't notify me, they belonged to me. She said I understand but we did an inventory and throw them away, we can't keep it for too long. I asked why they didn't notify me about that just like they did the first time. The employee said is not our job to let you know, we told you the first time. I understand they can't keep it for a long time, but there was no mention in the contract nor they told me that I had a limited time to pick up the tables.1. I asked for a refund since they throw the tables. They refused to.2. They should had notified me 3. I asked to replace the tables, they said no.4. Not an apology, the employee was entitled and with an attitude.5. They should make the customers aware that after a certain time, if items are not picked up, they will be thrown away.
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    Customer Reviews

    0 Customer Reviews

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