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Find a Location

AAA Crofton Car Care Insurance Travel Center has 1 locations, listed below.

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    Business ProfileforAAA Crofton Car Care Insurance Travel Center

    Auto Insurance

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    898 Route 3, Gambrills, MD 21054
    BBB File Opened:
    5/8/2017
    Business Management
    • A Gregory
    Contact Information

    Principal

    • A Gregory

    Customer Contact

    • Gaetano Lehn
    • Ms. Candace Wright
    • Ms. Michele Fellona
    • A. Gregory
    • A Gregory
    Additional Contact Information

    Fax Numbers

    • (410) 451-3977
      Primary Fax

    Industry Tip

    BBB Tip: Auto insurance

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    A diagnostic was run on my Jeep in early December at the AAA in Grambill, MD. They explained the catalytic converter and O2 sensors needed to be replaced. We took the car to have the catalytic converter replaced on Friday 12/16 at the AAA in Grambill, MD. Picked up the car the same day and drove it home. Didn't drive it again until Sunday 12/18 and noticed there was a leak coming from the car. On Monday 12/19 we took the car back to AAA, they said the mechanic working on the car was out and we should come back 9 am on Tuesday 12/20. On Tuesday 12/20 at 9 we arrived and they first said the mechanic wasn't there and then they said he was in the back working on a car. They said to come back at 3pm on Wednesday 12/21 (and leave the car overnight). I have tried to contact the manager at this location to figure out what the processes is to resolving this issue. He has not returned my voicemail or tried to contact us. We had another independent mechanic look at the car today and he said there's an oil leak. He's not sure how they would have missed it if they did run diagnostic or while they were replacing the catalytic converter. It's going to potentially cost us another $800 on top of the $2.2k we already spent. The lack of response and resolution from this location is frustrating and other customers should beware. What's the point of taking the car to a mechanic if they are just going to take your money and not fix your car (or better yet let you drive of in a car with a serious problem)?
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    Customer Reviews

    0 Customer Reviews

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