ComplaintsforKCP Home Improvement, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Kcp home improvement was hired to paint our home. They sent two guys that had never done a home without their supervisor. They dripped paint absolutely everywhere and then shook a can of open paint the day before our first showing. They scoured the floor and took off the clear coat in the process and then cleaned stairs as well as the two guys could but both were ruined. We went on to have twenty failed showings. Kurt then said he would only deep clean floors and would only fix the steps with paint although the stairs are all the same carpet and one continuous flow between landings. Now we are supposed to show this Friday and once again will have to reconsider because carpet looks ridiculous. We were even told we might have to give a 2000 dollar allowance to potential buyers because of this. Kurt said he did what he was supposed to and no more. A one week job was one month due to inexperience and now we can't sell the house again because he can't fix his mistake. Worst 6000 ever spent.Business response
01/14/2022
Consumer Response /* (2000, 6, 2021/09/24) */ They have fixed the carpet. Still worst company ever. Drips everywhere. But the things that were the most prevalent were fixed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.