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Find a Location

Gear Focus has 1 locations, listed below.

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    Business ProfileforGear Focus

    Photography Equipment

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Gambrills, MD 21054-2150
    BBB File Opened:
    3/2/2021
    Years in Business:
    5
    Business Started:
    5/9/2019
    Alternate Business Name
    • Gear Focus LLC
    Contact Information

    Principal

    • Mr. Matthew Baron, Owner

    Customer Contact

    • Mr. Matthew Baron, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Purchased an Olympus camera body - it was listed as in Excellent condition in March. When I started using the camera in late April, I noticed that the Olympus was being glitchy - the view-finder would turn off after taking one photo and then the whole camera would turn off. To try to troubleshoot this issue, I purchased a new battery but that didn't fix the issue. The issue also seemed to be intermittent - working and not working on and off at random intervals. I emailed Gear Focus about this issue and Matt *************** replied stating that I should contact the seller directly to figure out a resolution. The seller was unwilling to take the return because of the short return window that Gear Focus allows customers. The seller told me that the camera is new and that I should be covered under warranty - but we all know that if you don't buy from a registered retailer, you cannot register a product for warranty. I tried calling Olympus - no luck. When I called **** to ask about a return, they were extremely rude and dismissive, stating that "it's used gear", meaning *what else do you expect*. At one point, I was trying to get my earphones connected, so once it was connected, I said "can you please repeat that?", and **** suspiciously asked me "Are you recording me? Because if you are, you need to disclose that." It was super strange. No I was not recording that phone call with ****. **** told me to just get it repaired and at one point implied that Gear Focus might cover the repair expenses in an email saying, "Since the return is past the window of return per our terms my hands are a bit tied here. I suggest you take the camera for repair and let's see what the costs are to fix. This is the best solution at this point." I replied with the repair cost quoted to me by Olympus repair shop but I received no reply.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Josh F

    5 stars

    03/26/2023

    Fantastic Company with awesome customer service. And their new website is very intuitive. Oh and way less fess than ebay

    Gear Focus Response

    03/27/2023

    Thanks for your feedback ****!

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