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ComplaintsforThe Blue Dolphin Seafood Bar and Grill
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of complaint is July 11,2022 The amount of my purchase was $87.75 There was hair in my steamed shrimp, when I informed the manager on duty he laughed at me. That was very unprofessional! My cousin who joined me for happy hour then became sick. After going back and forth with the manager he agreed to take the shrimp off my bill. I believe that the whole bill should have been canceled. I was embarrassed that the manager thought that this was a laughing moment and it was not! Also that was very nasty and unprofessional.Business response
09/09/2022
Business Response /* (1000, 6, 2022/07/28) */ Blue Dolphin Grill <*******@bluedolphingrill.com> Fri, Jul 22, 2:34 PM (6 days ago) to *** In the matter with Ms ******* We take all complaints very serious This situation with Ms ******* Was very unusual There was allegedly a long hair in the steamed shrimp Shell. The manager went to table several times Apologized several times and deducted off The steamed shrimp from there check. We do our best to handle any complaint In house as you can see in your records I believe 1-complaint in 12-Years Thank you for your Time Blue Dolphin Consumer Response /* (3000, 8, 2022/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not be returning to the nasty restaurant again!!!!! Hair in food is totally unacceptable!!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.