ComplaintsforAllied Wind, Flood, and Fire Restoration, Inc.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Allied Restoration poured a concrete driveway for us in December 2022. In late April 2023, we observed that a crack had developed in one of the panels and reported it to the company. They sent someone out from ******* ******** to examine the issue, and the guy stated that he'd get back to us on how the company would address the issue. We did not hear back from the company. Then, during the first week of May 2023, we observed that a crack had developed in another panel, and reported to the company on May 2nd. The receptionist stated that the General Manager would call me to discuss, however we did not hear back from him. Then on Friday, May 5th, the General Manager stated that he would stop by our residence to examine the issue later that evening or on Saturday morning, May 6th, but he never showed up or called. This company has dealt very unprofessionally with us, and at this point we have no confidence in their workmanship. As the work was being conducted, my husband told the contractor that the control joints were not deep enough, and could potentially lead to cracks, however, his concern was immediately dismissed. I would prefer not to deal with this company anymore, and would definitely not recommend them.

  

  Business response

  05/09/2023

  I immediately contacted the customer about their concerns.  The complaint to the Better Business Bureau was due to the lack of response the customer was receiving from the project manager and crew chief.  I explained that I am the vice president of the company and I would be their primary contact moving forward.  I became aware of their problems with concrete work and made arrangements to meet with them to review the issues. I met with Mr. & Mrs. ******** today to inspect the work.  We discussed possible repair options as well as the potential replacement of the concrete driveway.  I took photos and explained that I would like to talk with crew that performed the work to get the best options moving forward and that I would have respond to them within one to two business days.  

  Customer response

  05/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: While I acknowledge and appreciate the responsiveness of the company's Vice-President, I reserve the right to keep this complaint open until the company provides us with an acceptable plan for how the issue will be addressed.

  
  Sincerely,
  
  **** ********

  

  Business response

  05/10/2023

  I have attempted to call the customer today to arrange another meeting to discuss plans moving forward.  We are confident we can resolve this matter.  

• Initial Complaint

  08/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I entered into a contract with Allied on June 8, 2022. They will not contact me with a start date. I get a text response promising an update after I reach out to them. They provide a date for an update and that date passes with no update. I called the office and was told the manager (Derrick) would return my call.. He never called. I have no idea when or if my job will be done. At the time I signed the contract I was told 3 weeks.

  

  Business response

  08/11/2022

  Business Response /* (1000, 5, 2022/08/09) */ Our records show a signed contract dated June 8, 2022 with a deposit received June 9, 2022. The contract shows an estimated start time of 4-6 weeks. This lead time was established based on projected material availability from the supplier. I have viewed several text messages between our project manager, Matthew L****, and Mr. ********. The dates of the text messages range from July 14th through August 1st. In the text messages, dates were provided for estimated shipping dates as well as a screenshot of the material delays from the supplier. In addition to these items, Mr. ******** also provided dates when he would not be available for the installation process. The material supplier has a current projected shipping date of August 13, 2022 with the material arriving at our location in 4-7 business days from the date it is shipped. Once the material has arrived, we can schedule a start date with the customer based on his availability. This project should take between 3-4 business days to complete unless unforeseen damage arises following demolition. I am calling the customer to provide my personal contact information in case he has any additional concerns or questions during the repair process. Consumer Response /* (2000, 7, 2022/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩