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ComplaintsforThe UPS Store
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Complaint Details
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Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Monday, March 21, 2022, I used the services of this business to ship two (2) ******************************* lamps that I sold on ***** The amount paid including signature upon receipt and $300 of insurance was $104.17 (tracking #: ******************). Shortly after the buyer received the lamps on Wednesday, March 23, 2022, she advised me they were damaged. After having the lamps in her possession for ten (10) days, the individual refused the lamps, which were accepted by UPS and returned to me. The buyer has been fully refunded, while I am in possession of damaged lamps for which I have tried to get some compensation from UPS to no avail. When I filed a complaint, I was told it would talk seven (7) - ten (10) days to resolve, which has not been the case. In order to find out the status of the claim, I, the customer have had to repeatedly reach out to the staff at the UPS Store. When the lamps were received by the UPS Store, Telly opened the box and took pictures of the lamps, and now I have been asked to take a picture of every angle of the box since the claim is still being reviewed, more than two (2) weeks later. I am perplexed by the fact that Telly would open my package without my permission to take pictures of the lamps while neglecting to take pictures of the box. It continues to be me putting forth all the effort to get this claim resolved. The staff's actions are illustrative of the fact there is no urgency to resolve this issue in a way that is satisfactory and fair to me as a customer who has used UPS's services for more than twenty (20) years. Since, I have had little luck with getting this issue resolved with the UPS Store in Germantown, Maryland, I will be contacting the UPS Headquarters in Atlanta, Georgia to file a complaint because when I paid $104.17 on March 21, 2022, it was with the intention and hope of receiving exemplary service with my package being treated with care, which obviously did not happen since it arrived to the seller damaged.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.