ComplaintsforMilestone Aparment Homes Inc.
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Complaint Details
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Initial Complaint
03/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
DO NOT APPLY FOR A LEASE HERE! My car was towed recently as I am waiting on my registration sticker. I was out on business and out of the state for a week shortly after the expiration of my temporary registration sticker had expired. My car did not get towed the evening I came home from my business trip. The following day however, I head out to go to work, and my car is gone. As a branch manager who has to open a store for business, I could now be out of a job come Monday. It is hard to explain to your superiors that your vehicle was towed when you are awaiting your updated registration sticker from the MVA. The MVA is closed until Monday. I call the towing company and they could not help. I went into the office for the apartment complex, Milestone Apartment Homes, and they could not help. All they gave me was a piece of paper to not tow my vehicle as I am still awaiting my registration sticker for my vehicle. I now have been told to pay for the tow and that no one can help. This occurred on 3/25/23.Business response
04/11/2023
--------- Forwarded message ---------
From: *************************** <******************************************************************************;
Date: Tue, Apr 11, 2023 at 10:22 AM
Subject: Response to BBB Complaint ID: *******************
To: [email protected] <[email protected]>
Date: 04/11/2023
RE: Response to BBB Complaint ID: *******************
Dear BBB,
Milestone apartments does not provide with parking stickers to their residents as it does not get any profits from it.
We do not have parking reinforcement unless, there is an issue with the MVA/DMV regulation.
The leasing office sent multiple memos via email, to all the residents, letting them know, the towing company is directly dealing with vehicles in violation with the MVA/DMV regulations; Milestone residents can park their vehicles anywhere without a permit, and the leasing office is not charging for parking.
We do understand this was an inconvenience to ****************.
When **************** came to our office we have explained these regulations but he was upset and did not want to hear our explanations.
Milestone Apartments staffs are doing their very best to ensure the community strives its very best and at the same time, enforcing all the policies to make this community a better place to live for our residents.
******* Towing is solely authorized to tow any vehicles not in compliance with the MVA/DMV and Milestone Apartments owners and its staffs do not get any profits from any vehicles getting towed.
To conclude, we believe the complaint is not reasonable, as we have sent multiple correspondences to the entire community indicating these regulations and also explained that if any vehicles are towed is at the owners expense.
Best,
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.