ComplaintsforWalter Electric

• Initial Complaint

  12/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  During the summer of 2021 Walter Electric came to my house to give me an estimate on extending a 240 volt circuit from an existing disconnect to a new hot tub and installing a new disconnect at the hot tub. The extended the line and did not install a new disconnect, I did not ask them for an adjustment. The work was performed on December 14th, 2021. The quote and contract stated that there was no permit included in the cost, at no time did Walter Electric inform me that one was needed, and since it was the extension of an existing line, there was no reason for me to know one was needed, as a layperson. It was only after an inspector was at my house for another matter and informed me that a permit was required for this work, that I learned one was needed. When I called Walter Electric and spoke with the representative AF who provided the original quote, I asked him if a permit was required and his response was NO. When I asked him what I needed to do to get a permit, he proceeded to quote me a highly inflated price that was 7 times the cost of the actual permit, knowing that I can not apply for it myself and knowing that no other electrician will touch their work. My complaint is that 1) I wasn't informed by a licensed electrician that I needed a permit, 2) was lied to after the fact about needing a permit, and 3) am now being quoted a price to obtain a permit that is almost as much as the work itself. I'm surprised that this company is doing un-permitted work in my county and is openly stating such on their contracts and not telling customers that they need a permit. My last correspondence with the company is that a service manager would contact me by the end of the day on Friday, December 17th. To date, I have not had any correspondence from the a manager. This was to be a Christmas present for my wife who cannot use it for the foreseeable future until this situation is rectified.

  Business response

  01/27/2022

  Business Response /* (1000, 10, 2022/01/19) */ Mr. ******, We apologize for your recent experience and the confusion regarding an electrical permit. Our service manager has left you a message and sent you an email to help explain the permitting requirements as it pertains to your job. We want to find a resolution to this matter. Please contact the service manager or our office at your earliest convenience so we can determine the next steps. Thank you. Walter Electric Consumer Response /* (3000, 12, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email response from the manager was to seemingly reiterate that a permit was not needed, even though the inspector stated one was needed, and then to offer to have the technician come back out to make sure it's up to code and will pass an inspection at an additional price. My response to the service manager's question as to why the original work may not be up to code has yet to be answered. Neither has why the charge for the permit is exorbitant has yet to be answered. Business Response /* (4000, 14, 2022/01/21) */ The service manager spoke with Mr. ****** yesterday (1/20) and was able to better explain the permit cost/process and present a solution to resolve the customer's concerns. We will be following up with the customer after our technician revisits the job next Wednesday, 1/26 to make sure we have an acceptable resolution. Walter Electric

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