ComplaintsforGlen Burnie Motorsports

• Initial Complaint

  10/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Took my 2006 Honda Zoomer in for service in October 2020 and asked for a full service and a few other known minor things to be addressed to ensure that it was safe to ride on the road. I explained to them that it was imported from Japan and was stored outside for a while and would need to be thoroughly looked over so unknown issues could be addressed to allow for registration in Maryland. They identified a few other mechanical issues that I approved for repair without question. However, even after all this and having it in their shop for almost an ENTIRE YEAR, my bike still has problems and cannot pass the Maryland state inspection! Simple things like the lights not working correctly and a major problem with the shocks. I have wasted an entire year and almost $1000 at this completely inept dealership and am still unable to register my bike so I can ride it. Don't bother calling because you will be left on hold for long periods of time and will never be able to get anyone from management to take the call anyway. The only thing I want from this dealership at this point is my money back.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2021/10/26) */ ******, As one of the managers of the dealership (none of which have heard any issues about your experience here until now, and we ALWAYS have more than one manager on site who would have been here when you picked this bike up over a month ago. Let me address a couple discrepancies with your version of how this played out. The unit was brought here for a tire change and diagnose because you were having difficulty starting. We replaced the tire and wound up doing a new carb which solved your starting/idling issues. You dropped off originally in October 2020 and picked up January 2021. You then brought the unit back shortly after to get a stator (which failed). The bike was only ever brought here for diagnose to get it to run right. Nothing was ever mentioned about getting the bike prepped to pass Maryland state inspection. We also installed a fuel tank you provided (free of charge). We also installed your new stator that you provided (also free of charge). The bike was rusted and missing bolts and we added bolts to areas that were missing (also free of charge). We also installed your factory air box (that you provided) for you to get the bike running right (also free of charge). The problems you're having with inspection are COMPLETELY unrelated to the repairs we performed on your scooter while in our possession. You may or may not realize that parts availability is extremely limited and slow these days. Even more so for a Japanese spec scooter. Which is why you provided most of the parts needed to address the issues with this scooter). If you had stated at any point you wanted the bike checked over for potential issues to pass Maryland state inspection we could have shown you on there what might fail and should be addressed. As I've said above, we always have managers here. It's just unfortunate that we live in a society where people are more content trashing a local business from their phone instead of having a conversation in person man to man to find a resolution. In closing, we performed several hundred dollars of work for you FOR FREE installing parts you provided. You're not getting your money back because we did EXACTLY what you paid us to do. Plus more. If you wanted the bike inspected before you took it to MD state inspection you should specify that. You brought it here for a very specific set of issues and those issues were rectified. Would you like to pay us for the extra time spent helping you out?

• Initial Complaint

  10/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new Yamaha Raptor 700R right off of the showroom floor of Glen Burnie Motorsports in Glen Burnie Maryland on 09/22/2021. I road this quad twice when I noticed coolant leaking from the machine. I took the quad back to the dealerships service department and notified them of the issue on Monday 10/04/2021. This date would be me having this machine for less then two weeks. I called the service department on Wednesday the 6th, and they informed me that they hadn't even looked at my quad. I called back Thursday and then Friday 10/08/2021 and the response was the same. They have not looked at my machine. I have not had this quad for two weeks, it is in the shop, and the shop hasn't taken the time to look at and most importantly repair a machine that I have paid over 10 thousand dollars for. The service department is extremely inconsiderate and for a dealership to take your money but not take the time to make sure you are satisfied is extremely upsetting.

  Business response

  01/24/2022

  Business Response /* (1000, 5, 2021/10/12) */ Hello, This quad was dropped off for a manufacturer defect shortly after the customer bought it. The customer was informed that it would take a few days before we could even look at it because contrary to his belief we are actively working on many other vehicles that were dropped off before Mr. Marshalls unit. He expected us to immediately work on his unit and ignore the fact that other people were "in line" ahead of him, Which is extremely inconsiderate. We do expedite repairs for brand new units but there is a strict process to follow per Yamaha and their warranty process. Mr. ******** obviously thought these same steps shouldn't apply to him. The bike was diagnosed and repaired and has actually been done since Saturday 1-9-2021 and Mr. ******** hasn't answered any of our calls since then. We will begin charging storage fees and instruct Mr. ******** to take his unit to another dealer for any future repairs since we weren't willing to do our other paying customers wrong by bumping him to the front of the line any further than we already did. We are currently booked up 2 weeks out. So therefore if a unit is dropped off it will take us two weeks before we can even diagnose it. His unit was diagnosed, repairs and has been ready for pick up in less than a week. Despite his childish, Entitled behavior the bike diagnose/repair was expedited and is STILL waiting for him to pick up. -Wayne F.

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