Business ProfileforJBA Chevrolet / Gladding Chevrolet T/A

I purchased a new 2022 Chevrolet Silverado on 4/21/22 which was lacking chips for heated steering wheel, heated seats, and Park Assist & Reverse Automatic Braking. I had the heated seats and heated steering wheel installed from JBA. On several occasions, I asked JBA Service about the chip for the Parking assist and each time they told me to wait until GM sends me a letter. On Sept. 19, 2023 I called and spoke with John in service at JBA to please help me with this. John gave me GM direct line when I called Max, the rep. told me the part is not on my vehicle. I told him I have documentation from JBA stating they owe me this on my vehicle. They advised me to contact JBA, which I did the same day. Rocky said he spoke with his manager and there is nothing they can do. I contacted GM and filed a complaint #9-*********95 Rachel from GM ###-###-#### direct line 591-2581. After several days, I was contacted by Rachel to reach out to customer service at JBA. I reached out, spoke with Jim *** at JBA and told him the situation and he said he will see what he can do, that was last Friday, Sept. 29. Jim *** at JBA has not been able to resolve anything for me at this time. I have given JBA more than enough time. I have expressed to Mr. *** that service, as well as Rocky JBA salesman, and manager Joe Fugit all thought I was getting this on my truck. The manager ok'd the three retrofit papers I have from JBA. JBA at no point told me different until on the 19th of Sept. I was informed this by Max at GM. I can understand people make mistakes but this is one JBA put in writing to me and the night of the sale this was part of the deal I made, thinking I was getting this on my vehicle. I believe JBA should make good on this by providing me with service with any GM dealer if they cannot provide the Parking Assist since my truck is not equipped with that part. I explained to Mr. *** I would still be waiting for the install if I didn't push for an answer.