ComplaintsforBozzuto & Associates Inc

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since last October the water in the apartment (mainly the shower) has not been hot in the AM. As a result, in the mornings prior to work I have forced to take a lukewarm (at best) shower which is extremely frustrating. I have been filing numerous complaints and work orders and nothing ever gets done. The apartment complex has refused to give me a rent reduction and gave me a **** gift card instead. At one point the issue was fixed after ~6 months but this was only temporary. The issue returned. I recently complained about this a month ago - I didn't hear back, then after complaining they said the boiler was going to be fixed. No one got back to me whether this issue was resolved and I am still with cold water. For the first several months, no plumber was called - people would just come in the apartment to try to measure the temperature (despite multiple pictures of myself checking the temperature). I can go on and on about this issue, but to sum it up - this issue has persisted for almost a year. The management company has not done their job in resolving this issue appropriate and I am fed up. I pay $3500/month for this place and the least I could get is hot water in the AM. This is all I want - for this issue to be gone once and for all. Ridiculous.

  Business response

  07/10/2023

  Hot water read is within normal temps during the day. This resident is specifically having an issue only in the early morning (in shower) around 6am/7am EST. Replaced PVI tanks for additional hot water flow in 2023 in addition to PRV valves which correlates to the increase of hot water in the building. After both projects were complete in early 2023, this resident, is still having issues in the early morning in his shower. In order for this resident to receive adequate hot water in the early morning plumber suggested that we replace some pumps that control the hot water flow for his apartment. We will be replacing pumps for the water heaters located on the 3rd and 4th floor. These pumps control the hot side of the water for the smaller section of the building (where the resident resides). The project is expected to be done by Friday 7/14/23.

• Initial Complaint

  07/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  -packages stolen on 4/1/23 & 6/26/23, no resolution -elevators out of service -street lighting neglexted

  Business response

  07/05/2023

  Were sorry to hear of your experiences with packages missing or stolen. We are dedicated to investigating the matter thoroughly and getting to the bottom of what took place when your packages were delivered to the community. We would love to connect with you to discuss the details of the packages going missing as well as any of your concerns regarding the building and your safety, and address those concerns in a timely manner.
  
  Regards,
  
  ***************************
  Property Manager, ****************** || ****** House
  ******************************************************* ||********************************
  (O) ************ |  ********************
  
  
  NAMED A TOP WORKPLACE BY THE WASHINGTON POST SEVEN YEARS IN A ROW
  NAMED #1 IN THE ** FOR ONLINE REPUTATION SEVEN YEARS IN A ROW

  Business response

  07/25/2023

  
  Were very sorry to hear of the unfortunate events that occurred with your packages. We take these types of incidents very seriously and have investigated the most recent matter through reviewing footage from our security camera system. After review, we have not found any proof of the package being tampered with. We have reached out several times, including 6/27 via email and again twice on 6/29 as well as calling and leaving voicemails. In order to further investigate, we need the photo and delivery information you received from ****** showing the location and condition of the package when it was dropped off. Our regional manager also emailed and called, and we have not received a response from you. We want to do anything we can to assist but need your cooperation at this juncture.
  We agree that some street light repairs are needed and are equally frustrated with this.  We have submitted several repair requests with the town of Mineola for this and will continue to do so until they are repaired.  We unfortunately do not manager the streetlights and have to wait for the local government to repair them.
   While there is no good time for down time, we work to address any issues with equipment as quickly as possible.  Both our pool heater and elevators are currently operational.  Should either of them or the anything require maintenance, we will make sure to address as quickly as possible and send communication updates to the community. 
  Your experience as a resident means a lot to us and we want to ensure all your concerns are resolved.  Please reach out to us at your earliest convenience.  We look forward to speaking with you.
  Warm regards,
  ******************* | Property Manager
  ****************** | *****************************************

  Customer response

  08/17/2023

  this has yet to be resolved.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Today the Assistant General Manager, ***************************** charged my account $250 for failure to pick up animal waste. I called and asked why that was done. I was told that they had it on video that I had not picked up after my dog. I left work and went into the office to view the video (despite telling me that they would send me the video, they have not, and now refuse to do so). We watched the video together. The dog peed twice. In other words, there was no waste to pick up. Yet, that didn't stop ******* from charging my account and insisting that I had not picked up after my dog. After we watched the video together, ******* stopped insisting that I had failed to pick up after my dog. She then refused to give me the video so that I could show that I did not violate the lease.

  Business response

  07/05/2023

  The resident was refunded on 6/28, please see the attached screenshot of the ledger showing where the charge was added and removed. We are unable to release video footage for public residential areas at the property, such as our dog park. 

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was a residence at *********************** which is owned by the Bozzuto company. My residence was from April 2022 to April 2023. When I moved out, I left the apartment in great condition. Since I moved out in April 3rd, 2023, I have not obtained my security deposit and as I messaged the company at ***********************, they 'checked' with their finance side for two month and now I have no response from the company. The security deposit was $1,500. I would like to have that returned. Thank you!

  Business response

  06/20/2023

  Hello, the full deposit refund was issued today to the address we have on file.  ***** is welcome to reach out to me directly should they have any questions at *******************@bozzuto.com

  Address on File:

  ***************

  ****************************************

  Apt ***

  Los Angeles, CA  ****

  Customer response

  07/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the check. 
  
  Regards,
  
  ***************
  

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction with the amenities provided at my current apartment and to request an early move out date. I have been a resident at ************* since April 2022, and unfortunately, my experience has been far from satisfactory. When I chose to live in ********* ***, I expected to enjoy a high-quality living experience commensurate with the premium rent I pay. However, I have encountered persistent issues with the maintenance of the apartment complex, particularly concerning the un-repaired light fixtures resulting in low visibility and the recurring smell of trash throughout the premises. Firstly, ALL of the lights are out on the 13th floor elevator lobby and have been malfunctioning since my move-in date. Despite multiple maintenance requests submitted through the proper channels, the issue has not been adequately addressed, i was told that they are looking into new lights. Secondly, the persistent smell of trash throughout the complex is a significant concern. This unpleasant odor permeates the common areas, hallways, and occasionally even seeps into individual apartments. It not only creates an unpleasant living environment but also raises concerns about hygiene and potential health hazards. I have brought this issue to the attention of the management on numerous occasions, but it has yet to be resolved.The unaddressed maintenance issues and the recurring smell of trash have significantly diminished the quality of my living experience and are not in line with the standards expected from a prestigious apartment complex such as ********* ***. As a result, I would like to request an early move out date of August 1, which is two months before the expiration of my lease agreement.I am open to discussing potential resolutions or negotiating the terms of early termination, however, my primary objective at this point is to secure an early move out date due to the unresolved issues and dissatisfaction with the provided amenities.

  Business response

  06/08/2023

  Dear ****,

  I am so sorry to hear that you have not had a positive experience with ********* *** thus far. I would love to help address your concerns as soon as possible, and we appriecate your patience while we look into this further. I apologize that there is an electrical issue with the lighting on the 13th floor in the elevator lobby area. Our maintenance team has tried a few different approaches to resolve this, but it unfortuately was a more complicated project than just replacing bulbs or the fixture. These are a custom piece and were in need of a particular light ballast. This week we received the custom lighting parts that we had been waiting on from our vendor. I have spoken with our maintenance team and our Service Manager will be focusing on getting the lighting functioning properly when he returns this upcoming Monday. We hope to have this back up and running early next week. Can I ask when you most recently experienced an unpleasant odor in the building? Are you referring to the lobby area or specially the 13th floor? We have not noticed an odor on the 13th floor, and I double checked today and also did not smell anything. If you could provide more details we are happy to come up again to look into this further. As far as the lobby, the retail restaurants connected to our building have to have their grease traps cleaned each month. Unfortunately, when the grease traps are being cleaned there is an odor that can occur in the main lobby area. Typically the smell from this is gone from the lobby/elevators within an hour or so once the routine cleaning is completed. In the last year we have added ozone machines to all of our main level trash compactor rooms to help reduce any foul odors in the common areas/lobby trash rooms. We also just had all of our trash chutes cleaned building wide within the last month. Our trash chutes are cleaned annually through out the entire building to help with any odors as well. I am sorry to see that you are looking to break your lease and move out of ********* ***. If you could give me a call at your earliest convenience, I would be happy to go over your options with ending the lease early and go over how we can work with you. 

  I look forward to hearing from you soon,

  *************************

  ********* ***

  Customer response

  06/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  In the past 6 months of living there I have complained about the smell and the concern of the building being unclean. I have documented the times of the smell. And attached it to the previous letter.it is not the grease traps it is the trash and I am not the only one who notices it. lastly Not once have you acknowledged or even try to come up with an solution to my issue. 
  
  *************************
  

  Business response

  06/14/2023

  ****,

  I see that you mentioned the smell is not due to the retail restaurants cleaning the grease traps. Can you specify where you are smelling trash, is this on the 13th floor? I have just gone up to your floor again and cannot smell this and currently there is no odor in the lobby either. Are you referring to when the trash chute door is opened on your floor? Please feel free to email or call us directly and we would be happy to go over this in more detail so we can work to find a solution for you. Thank you for your patience and feedback. 

• Initial Complaint

  06/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ref A: Bozzuto Community and Procedures Addendum - All States, Quiet Hours and Disturbances (pg. 3)Ref B: Audio recording dated 5:13 AM 01 May 23 - documented noise disturbance (fighting/arguing)Ref C: Audio recording dated 12:42 PM 30 Apr 23 - documented noise disturbance (fighting/arguing)Ref D: Email dated 10:00 AM 30 May 23 - resolution requested I have requested repeatedly that mgmt assist with concerns. I have performed every action requested: recording, documenting, and requesting mgmt witness noise. I now live/sleep in living room in attempt to avoid noise. This is not the experience a resident would expect in a luxury apartment. Constantly told by mgmt that they cannot police behavior related to running, however, according to Ref A, Quiet Hours are in effect between 10:00 PM - 7:00 AM. Ref A states that the following loud activities are prohibited, including, but not limited to: large social gatherings, vacuuming, loud music and television, loud household activities, and move-ins/move-outs. Several complaints were made. Mgmt failed to adequately address the issue. From ~ Aug 22 - Feb 23, mgmt notified resident of disturbance via email/phone. Formal meeting with resident did not occur before ~ Feb 23, and only after I repeatedly requested mgmt do so. With all the evidence provided to mgmt, I would not think that the resolution would be for me to vacate my unit. Total # Complaints: 36 Total # of Complaints During Quiet Hours: 23 (63.9% disturbances during quiet hours)Type of Noise: Running, slamming doors, fighting/arguments Bozzuto Resolution: Transfer to "comparable" unit or vacate lease (Lease Break fee waived)NOTE: Email details and audio recordings can be provided upon request.

  Business response

  06/15/2023

  Hi *******, thank you for your taking the time to leave your review of The Vine. I’m sorry to hear that you’re unhappy with your living experience. We have had multiple in person conversations, emails, and phone calls discussing options to help meet your needs. After these conversations, it made most sense to offer you a transfer to a top floor home to lessen the risk of experiencing noise from someone above.  It was managements understanding that you initially wanted to either transfer to a top floor apartment, or be able to move out with no lease penalty fees. Management agreed to these terms and updated you when a top floor apartment was coming available to allow you the option to transfer to this home. We are continuing to monitor any top floor apartment homes to be able to give you the option to transfer. If you have any questions, please do not hesitate to reach out with any questions Thank you, *************************** Property Manager, The **** | ********************************************************************;(O) ************ | ***********.com 

  Customer response

  06/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because this does not solve this issue. Essentially what you are saying is that after +40 complaints about what even your local management deems to be excessive noise (with 1 of those complaints related to police intervention & upper management has not even bothered to address) your idea of a solution is for me…the victim to relocate to a top floor unit. To pay out of my pocket for the moving expenses and to continue to pay rent in a community who cares very little about my quality of life. This is unacceptable.

  The appropriate response would be to properly address this issue with the violating resident, because the resident is VIOLATING COMMUNITY POLICY on a daily basis. 

  To be clear Bozzutos help has included:

  1. Speaking with violating resident 

  2. Speaking with violating resident (repeat +40 times)

  3. Offering the victim resident an at their own cost move

  That does not sound like Bozzuto cares. I can provide documentation of all instances in  which in assistance was requested and Bozzutos response.  

  Regards,
  
  *************************

  Business response

  07/07/2023

  Hello *******,
  
  As discussed in meetings with onsite and upper management,the amount of emails notifying the leasing office of noise coming from your upstairs neighbor does not automatically validate that there was excessive noise. With this situation, we have not received any noise complaints from other surrounding neighbors. While noise can be interpreted differently by the individual, the noise that was being described to the leasing office was not determined as excessive noise. The majority of the noise complaints also took place outside of quiet hours. The leasing office has had multiple members come up to your home, when requested, to listen to the noise that was being described. While up there, the leasing office was unable to confirm that there were long spans of excessive noise. Despite this, The Vine has had email correspondence, phone calls, and in person meetings with the upstairs neighbor to try and help facilitate ways to bring a resolution to this matter.
  
  Per the conversations with on site management and upper management, you expressed interest in moving out of The Vine. Bozzuto offered to waive any lease break fees and allow for less than the required 60-day notice as it was determined we were unable to make your time at The Vine an enjoyable experience. Bozzuto additionally offered to transfer your home to a top floor to eliminate any chance of having upstairs neighbor noise, as this was a concern that had taken place with the previous tenants that lived upstairs.
  
  Warm Regards,
  
  ***************************
  Property Manager
  The ****

  Customer response

  07/23/2023

  Complaint: ********
  
  I am rejecting this response. The response from Bozzuto is a complete misrepresentation of the issue and is completely contradictory to verbal and email communication. Bozzuto has witnessed and acknowledged reported disturbances on several occasions. 
  
  Bozzutos implication that my complaints are invalid simply because other neighbors are not complaining is utterly ridicious and completely void of any logic. The majority of reported disturbances consist of constant running and jumping. I am the only neighbor that would be affected by such noise. Although the type of disturbance reported is confined to my apartment only, management has implied (via BBB complaint response dated 18 Jul 23) that the lack of complaints from other residents precludes any management action or intervention. The idea that another neighbor would be subjected to this noise or that management can hear such noise from outside the unit is devoid of any logic and only further exacerbates the situation.
  
  Bozzutos statement that the majority of complaints occur during non-quiet hours is completely false. As noted below (submitted to Bozzuto via email dated 30 May 23 10:00 AM; see attached), over 63% of my complaints were submitted concerning noise observed DURING quiet hours. I would love to see Bozzuto's documentation supporting their claims. 
  
  I have requested on multiple occasions that local management provide details on how my issue was being addressed. When prompted for details, Bozzuto either provides details related only to their offer to vacate at my own expense or hides behind Fair Housing Laws, implying that my issue is being addressed. My most recent request is dated 17 Jul 23 and was forwarded to the Property Manager (***************************) per his request. I have yet to receive a response, but instead received this BBB response that fails to address my request. 
  
  Additionally, management has asked me to be patient and communicated that my issue was being addressed. I am completely shocked to see that Bozzuto now claims that there was not a problem to address; see email excerpt below received from Regional Manager (***********************) dated 10 Jul 23 (see attached): 
  
  “…I’m very sorry that you are still being inconvenienced by your neighbors above. ...they have a move out date on or before ***.  We are doing everything in our power to facilitate the move sooner than ***… We can not physically remove someone from their home without using the courts, and unfortunately, this is the fastest route to ending their residency with us at The Vine. …but if you could try to hang in there with us for the next 2 weeks there will be relief at the end. In the meantime, you are move than welcome to use any of the common spaces during the day, and we could even reserve the conference room for you if you would like.”
  
  Bozzuto cannot claim that an issue did not exist and at the same time allay me with promises of resolution. Although any reasonable resident would consider the recorded noise to be excessive, Bozzutos BBB response (dated 18 Jul 23) indicates that they do not consider this noise excessive. For additional context, my unit is located directly off Route 29. All recorded disturbances submitted to Bozzuto clearly indicate noise observed/captured OVER Route 29 traffic. 
  
  Outside of committing significant financial resources, I have gone over and beyond. I make use of noise cancellation headphones, purchased ear plugs, rotate my sleeping pattern and location, and spend countless hours documenting/reporting disturbances. 
  
  I submit the following for review: 
  
  Complaints (as of 29 May 23): Submitted to Bozzuto via email dated 30 May 23 10:00 AM (see attached)
  
  Total Complaints = 36
  Total #/% Quiet Hours Complaints = 23 / 63.9% of total complaints
  
  Examples of disturbances NOT DEEMED EXCESSIVE by The **** Property Manager (***************************) and Regional Manager (***********************) as communicated via managements BBB response dated 18 Jul 23 (unable to upload audio files to BBB response): 
  
  ************************* OUTSIDE QUIET HOURS *************************
  
  30 Apr 23, 10:29 AM: Forwarded to Property Manager (***************************) via email dated 30 Apr 23 12:42 PM. 
  ** Timestamps: 0:11, 0:22, 0:38, 0:40 - 0:41, 0:48 - 0:51, 0:58 - 0:59, 1:22 - 1:47, 1:54 - 2:25, 2:30 - 2:42
  ** Link: Not uploaded for due to privacy concerns. 
  
  04 Jul 23, 7:13 PM: Forwarded to Property Manager (***************************) and Regional Manager (***********************) via email dated 04 Jul 23 9:58 PM. 
  ** Timestamps: 0:12 - 0:31, 0:33 - 0:46, 0:50 - 1:04, 1:11 - 1:20, 1:33 - 1:37, 1:44 - 1:53, 3:38 - 3:45, 3:50 - 3:58
  ** Link (unable to upload audio): *******************************
  
  04 Jul 23, 8:07 PM: Forwarded to Property Manager (***************************) and Regional Manager (***********************) via email dated 04 Jul 23 9:58 PM. 
  ** Timestamps: 1:04 - 1:15, 1:26 - 1:28, 1:58 - 2:03, 2:07 - 2:13, 2:25 - 2:39, 3:04 - 3:12, 3:22 - 3:36, 3:49 - 4:00, 4:21 - 4:28, 4:37 - 4:51, 4:55 - 5:16, 5:18 - 5:25, 6:04 - 6:07, 6:56 - 7:01, 7:37 - 7:42, 7:45 - 7:50, 8:18 - 8:26, 9:26 - 9:30, 9:49 - 9:53, 9:59 - 10:49, 11:14 - 11:20, 11:28 - 11:36, 14:12 - 14:22, 14:43 - 14:48
  ** Link (unable to upload audio): *******************************
  
  ^^^ 04 Jul 23 recordings are a perfect example of the daily noise levels at The ****. ^^^  
  
  ************************* QUIET HOURS (Quiet Hours: 10:00 PM - 7:00 AM) *************************
  
  01 May 23, 1:40 AM: Submitted to Property Manager (***************************) and Regional Manager (***********************) via email dated 01 May 23 5:12 AM.
  ** Timestamps: 1:32 - 1:40, 1:55 - 1:56, 2:02 - 2:05, 2:25, 2:31 - 2:31, 3:20 - 3:23, 3:28 - 3:30, 3:39, 3:47 - 3:49, 4:13 - 4:14, 4:19 - 4:42, 5:12 - 5:14, 5:53 - 6:22, 6:24 - 6:43, 6:47 - 7:05, 7:58 - 8:09, 8:34 - 9:00, 9:10 - 9:23,  9:30 - 9:33, 9:43 - 10:03, 10:10 - 10:15, 10:19 - 10:20, 11:00 - 11:15, 11:24 - 11:30, 11:35 - 11:36, 11:40 - 11:43, 11:47 - 11:49, 12:04 - 12:05, 12:24 - 13:39, 13:40 - 13:50, 14:10 - 14:58, 15:09 - 15:20, 15:38 - 16:15, 16:34 - 19:50, 20:32 - 21:14, 21:22 - 22:12, 22:42 - 26:55, 27:32 - 28:35, 29:44 - 30:40, 30:47 - 31:30, 31:50 - 33:30, 34:07 - 34:50, 34:51 - 36:39, 42:10 - 42:23, 43:05 - 43:16, 43:38 - 43:47, 44:37 - 54:52, 55:35 - 56:29
  ** Link: Not uploaded for due to privacy concerns. 
  
  Actions Taken by Resident:
  - Notified local management (***************************, Property Manager, The Vine) of all disturbances. 
  - In response to managements request, recordings were attempted and submitted to management.
  - In response to management request, notified management and requested a witness to the disturbance. 
  - Contacted Regional Manager (***********************, Bozzuto). 
  - Requested assistance via feedback submitted to main property management site, ******** and *********. 
  - Submitted BBB complaint for mediation (dated 05 Jun 23).
  - Requested management provide details on actions taken to resolve issue info not provided as of 7/22/2023. 
  
  Management has taken no meaningful action to resolve the issue. Instead: 
  
  Actions Taken by Management: 
  - Contact with neighbor for incidents reported during office hours.
  - Option to break lease without penalty at my own expense. 
  - Recommendation to relocate to the common areas during disturbances. 
  
  Any reasonable resident would consider this noise to be excessive. I have made every attempt for resolution. Bozzuto is irresponsible in their lack of action and should be ashamed at how they treat residents. 
  
  V/r,
  
  *************************

• Initial Complaint

  05/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for a Bozzuto building (****** ******). As part of my application, I paid an amenity fee that would apply if I moved in for that year's amenity use. After discovering some issues with the apartment complex, I withdrew my application and was contacted by "***" the manager. She asked for my address to mail a refund of the $700 amenity fee. I provided an address and subsequently provided an updated address after I had moved. It has now been seven (7) months and I have still not received the refund. I have attached the e-mail proving I withdrew along with the text from the manager of the building.

  Business response

  06/01/2023

  We have processed a $700 refund after confirming the applicants forwarding address. We have requested our accountant team to expedite a refund check to be sent to the applicant who will confirm receipt once recieved. 

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved into this complex back in Oct of 2022. Since then I have complained vigorously about the tenant next door and his constant weed habit which penetrates into my bedroom and bedroom closet. I’ve complained to the building manager for months to no avail. It’s 6 months now and the weed now fills my apartment. I’ve had security come to my apartment a few times. I’ve confronted the tenant as well. I’ve also sent countless emails to Bozzuto MGMT to no avail. Now not only is his weed coming into my apartment but it appears it’s coming in thru my air conditioning vent as well. I’ve asked to transfer across to the apartment across from me which is currently empty. I was told there would be a $1,000 fee which I feel I shouldn’t be responsible for. I’ve been inconvenienced for far too long. I’m sick and tired of having my apartment reek of the foul skunk odor coming into my apartment. I signed a 2 year lease and feel this was a terrible mistake. Please assist as I have no where to turn and management has been nonexistent here. Emails, complaints and phone calls go absolutely nowhere.

  Business response

  05/31/2023

  Good Afternoon,

  This resident informed our office of an unpleasant odor coming from a neighboring apartment.  Since the initial complaint, there were several others.  Our course of action was to, first, address the source of the complaint.  Our office sent out several notices to the neighboring resident breaking our non-smoking policy.  The neighbor was also issued a monetary fine.  Most recently, our office sent a legal notice to cease.  Our office is making every effort to enforce the building's non-smoking policy, however, we have not witnessed the resident physically smoking - only observed the odor emanating from his apartment.  In the meantime, our standard transfer offer was provided to the resident, however, he would like if we allowed him to transfer to a more expensive apartment (with a view) for the same rent and waive the transfer fee.  I've reached out to the resident to see if there is a different apartment in the same price range he would like to transfer to.  We will be connecting today.

  Customer response

  06/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  05/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm ***********************************, was resident of the apartments in Milford (*******************************), Connecticut which was managed by Bozzuto group and had vacated the apartment in Oct 2022 and expected a return of $1,311.11 from them. I've been trying to call them through phone/email but they are not replying at all. One of their regional portfolio Manager '*************************' had a conversation with us back in Feb 2023 and acknowledged that they will send $1311.11 but never sent.

  Business response

  05/30/2023

  From: ************************* <*****************************@bozzuto.com>
  Date: Sat, May 27, 2023 at 1:38 PM
  Subject: Complaint ID ********; ***********************************
  To: [email protected] <[email protected]>
  

  
  

  Hello *****

   

  Hope you had a great Memorial Day weekend. We had a change of management at ******************************* in February 2023. As such, there was a transition period which unfortunately delayed accounting. A new check was issued for the former resident and mailed to the address provided on Thursday, May 25, 2023.

   

  Please let me know if there are additional questions or if there is anything I can assist with.

   

  Thank you,

   

  *************************

  Regional Portfolio Manager

  **************************** |  9^th Floor  |  Hoboken, NJ *****

  (O) ************  |  (C) ************  |  bozzuto.com

   

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live at ************* apartments, and have been without HVAC for 6+ months, including no heat all winter. All while paying premium rent prices. My original lease was $2145 and the past 3 months I have been paying MTM price of $2560.Maintenance inspected several times but the problem was never fixed properly. February 10th 2023 I was told my entire HVAC needed to be replaced and it would take 10 days up to two weeks to be replaced. It is now May 3rd 2023 and no repairs have taken place and they haven't communicated with me at all. Temperatures in my apartment had plummeted to under 60 degrees this is 100% unacceptable on their part. We used space heaters consistently for relief and it caused our *** bill to triple in price. We received zero reimbursement for this major inconvenience to us. We reported our price discrepancy to the leasing office and they did absolutely nothing with our complaint and continue to ignore us. We have made all of our rent payments 100% on time, so to be treated like this is extremely frustrating, alarming, and unfortunate. I hope a resolution comes soon.

  Business response

  05/24/2023

  Hello,

  Thank you for bringing your concerns to our attention, and I really appreciate you speaking with me over the phone so that we could discuss your concerns further.  I apologize again for the issues that you have experienced with your HVAC unit.  I hope that I was able to assist in providing some of the missing answers and explanations to assist in relieving some of those frustrations that you have experienced, and that I was able to provide a satisfactory resolution. I am hopeful that we will be able to turn your living experience around for you to be able to fully enjoy your home now that the HVAC unit has been replaced.  Please let me know if you continue to experience any issues at all. I'm happy to help!

  Best Regards,

  ***************************

  Property Manager

  *************

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