Business ProfileforMasten Pools, Inc.

We had an inground pool installed and completion was November 2021. Once the pool was started, we had several people tell us that the pool was too high (above the ground beside our pole barn). The people advising us of this work with this kind of thing a lot, meaning grading, etc. I said to the pool company SEVERAL times that it is too high, they kept say no, no, no it isn't. It wasn't until like the 10th time I said it was too high and insisted they remeasure it that they admitted it was too high. Because it was too high, we had to have the company that put in out pole barn come back out and cut the entire bottom of our pole barn and raise the side door so we wouldn't have a liability with 2 steps down to the door to get into the pole barn. The pool company did pay for that. We told them from the beginning we wanted it even with our pole barn but so no water would get into the pole barn. Still all along my husband stressed to them that he was worried about water getting into the pole barn, they assured us the way it was done would be fine. We have 10 inches of concrete in areas that shouldn't be. Also, water gets into the pole barn with just about every rain and now has cause mold to grow along the bottom of the pole barn. We also have coping that is awful, however they did take that cost off but wasn't willing to replace it as we did say that we may have someone else come and take a look at it. Oh, and the company was sold after we signed our contract, and we were not notified. Also, they didn't honor the entire contract. We were never show how to use our system and show us how to close it up and show us how to open it up (we didn't contact them to open it because the way things were left). I could go on, but I am running out of space. Oh, and now we have a leak on our pump. I have pictures I just have to download them.