ComplaintsforCentra Financial Inc.
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Complaint Details
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Initial Complaint
07/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I filed a complaint with BBB January 2021 against Centra Financial Inc, because I have not been able to reach them by phone or by email and I wanted to know what my balance was. They responded with an email and a list of all money paid and what the balance was. The payments stopped being taken out of my checking account between April-June of 2021, but I never received any type of paid in full letter or better yet my clear title with the lien released. Before filing this complaint I have emailed them, and tried calling the number listed. I haven't received an email response, the title in the mail OR been able to call because the number has been disconnected. If the car is paid in full, I should have gotten the clear title right after that last payment was taken. What if I wanted to sell this car??? I can't do that without a clear title. The original claim number was #XXXXXXXX if you need to see what they had to say then.Business response
07/19/2022
Business Response /* (1000, 5, 2022/07/15) */ Contact Name and Title: ****** ********* Contact Phone: 301-3023799 Contact Email: ********************* Sorry for the inconvenience, our company was closed a few years ago and probably we missed it. Totally our fault. We are sending your Lien release today via certified mail, see attached copies for your tracking # XXXX XXXX XXXX XXXX XXXX XX Consumer Response /* (2000, 7, 2022/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you so much! I look forward to receiving it in the mail. I thought I was going to get it today, because the USPS sends me daily emails of what I will receive in the mail each day and I saw it listed, but as of right now it hasn't came, but hopefully tomorrow. I did try to call the number that you have included in this response before I even filed this claim, but whoever answered said that I called the incorrect number. Thanks again
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.