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Business ProfileforLippincott Williams & Wilkins
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 16522 Hunters Green Pkwy, Hagerstown, MD 21740-2116
- BBB File Opened:
- 2/14/2001
- Alternate Business Name
- Lippincott-Raven Publishers
- Wolters Kluwer Health
- Wolterskluwer Health
- Contact Information
Principal
- Ms. Wanda Head, Supervisor Customer Service
Customer Contact
- Mr. Ted Hutton, CEO
- Ms. Wanda Head, Supervisor Customer Service
- Additional Contact Information
Fax Numbers
- (301) 223-2320Primary Fax
- (301) 223-2410Other Fax
Phone Numbers
- (800) 638-3030Other Phone
- (301) 223-2300Other Phone
Website Addresses
- (301) 223-2320
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Regina M
03/22/2022
Lippincott Williams & Wilkins Response
03/31/2022
You also stated that you preferred physical books over eBooks in your comment. As I mentioned, we cannot control what is required, but we provide physical texts for nearly all of our titles, and we also offer inexpensive "loose-leaf" physical textbooks for a fraction of a hardcover. These products are yours to keep forever.
Regarding your refund request, our return policy (stated here) very clearly states that digital products can only be refunded before 14 days, AND if there is no usage (the "loose-leaf" books are non-refundable, which is displayed when purchasing). While I am genuinely sorry you were unsuccessful with the Med Surge portion of your studies, your account clearly shows extensive usage and is well beyond the 14 days. Many programs across the country offer 'repeater' opportunities where students can retake the course. Depending on the program, I am often asked to extend access for free. I would recommend touching base with your school to see if this is a possibility.
I appreciate your time and welcome any further questions you might have.
Thanks!
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