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Complaint Details
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Initial Complaint
04/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Tario HVAC LLC was contracted in early March 2023 to Install a new HVAC system for a house under construction they were paid $11,000 to complete the installation, However they failed to pass inspection, its been over a month now since the installation has failed to pass AA county mechanical inspection, I have contact Tario HVAC on multiple occasions and made them aware the problem... Tario HVAC has failed to correct there error for over a month now, It is unacceptable to wait this long and I certainly do not wish to wait longer for the problem to be fixed I therefore want A full refundBusiness response
05/05/2023
The inspection resulted as a "pass" in the system, and when we contacted the AA county office, we were told the inspection had passed. Therefore, we did not take further action until communication with the inspector himself. A full refund is not a possible solution since the agreement signed by both parties does not honor those terms. As of today, all issues with customer and AA County inspections have been resolved, and inspections have been officially passed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.