Customer ReviewsforMurray's Plumbing & Heating, LLC

I arranged through *** and Murrays was assigned. They sent out a kid who knew nothing and who lied to ***. I have a copy of his report and and have proof of his lies. I had 2 toilets needing a new wax ring, I had removed, cleaned, and drained the one toilet and then realized that a plumber was needed to install a special ring which I did not have, That is when this child said the tile floor was not level. LOL. Lie! A level was placed on the floor and it was perfectly level. He then said that the previous plumber did not install the flange correctly. LOL. Lie #2. Since the house was new in 2006, not one plumber had ever needed to be called until now. He called this, "NOT NORMAL WEAR & TEAR". Huh? The toilet needed a ring. SIMPLE repair but this juvenile apparently lacked the skills. He then goes to toilet #2 and sees that the toilet rocking BUT that the bolts were tight and NOT removed. When I viewed his report online to ***, he wrote that 'customer had removed that toilet but then HE removed the toilet" WHICH WAS IT? What does this child do next? I see him driving out the driveway and running from the job. When I called his company, they said that he drove away because he did not like me telling him he was wrong WHICH he was! My view? Don't send a boy to do a man's job. But Murrays was invited to send a real plumber to see that this boy was wrong. They failed to properly service this call and I have seen horrible reviews about them online. NOW I understand why. I welcome with open arms a personal visit by a real plumber who cannot tell me I am wrong. I simply did not agree with an uneducated analysis by this kid. He could not handle it or possibly he has anxiety issues. Either way, he is not to be trusted in anyone's home in my honest opinion! The kid is ****** ***** ***** **** *** ***** * **** ****** ******. DON'T USE MURRAY'S! Do yourself a favor. If BBB wants proof, I am so happy to provide that. ANY Plumber is welcome to visit. The repairs were simple.

Thanks for your feedback, I have gone back and looked at the invoice the 41-year-old technician ( I thought he was 37) left at your home, We came to your home from your home warranty company, once there the technician found you had pulled the toilet and immediately called me. Looking at the pictures he sent, we deemed your flange was broken due to not normal wear and tare and the reason for that was the flange was not correctly mounted /secured to the floor. He then went to a second toilet you had on your ticket After moving he toilet back and forth with zero moment from the closet bolts a determination was made that the flange located beneath that toilet was aslo not fastened securely. You mentioned antiety , this was 100% your doings do to the screaming you were directing at my technician . I at that time told him to leave your home that no further explanation was needed .I will enclose a full disclosure copy of the invoice left at your house to show exactly what was said to you

This company lacks professionalism and proper communication. Every encounter that I have had with them has been subpar. Two different technicians came out from this company resulting in two totally different outcomes. Both outcomes were not favorable for me. I spoke with the owner who was not helpful; he was listening to respond. None of the technicians thoroughly explained what the issue was, and the first technician did not offer any other possible ways to repair the toilet outside of what he did; however, the second time, there was a fix for 950$ that wouldn't be covered by insurance. At the end of the day, the facts are the facts, so if that was always the problem then the solution should have been the same for both technicians; I have no problem with doing what is best for my home. Dealing with this company was a gross waste of time, money, and resources. This company left my bathroom in worst order than what they found it.