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Find a Location

Peace of Mind Property Management has 1 locations, listed below.

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    Business ProfileforPeace of Mind Property Management

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 7404, Halethorpe, MD 21227-0404
    BBB File Opened:
    11/6/2017
    Years in Business:
    10
    Business Started:
    5/7/2014
    Business Incorporated:
    5/7/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mrs. Melissa Snyder Hargreaves, Owner
    Contact Information

    Principal

    • Mrs. Melissa Snyder Hargreaves, Owner

    Customer Contact

    • Mrs. Melissa Snyder Hargreaves, Owner
    • Mrs. Angela Little
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/23/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I hired this property management company to manage my properties. They stated I owed them $17,052.38. After numerous months of constant bill collector activity, they then came back and said they found the money in another one of my properties that I already paid them, and they were transferring the money to the other property they were managing for the past due bill. How do you just misplace customer's money, especially such a big amount. They company they hired to do their books clearly was not doing a good job, so they hired another company. I thought this was finished and I didn't owe them anything else and now months later all of a sudden, they are sending me bills stating I owe them more money. That last bill they sent me they said that was all I owed them and now they are changing their story and stating I owe them more money. They came to my property without my permission or without giving me a call ahead of time to remove their lockbox and then charged me a fee for removal of the lockbox. If they acted in a professional manner and called me or emailed me, I would have taken the lockbox to them instead of them charging me a fee without any contact with me at all. This is very unprofessional, and I expected better than this considering we have been working together since 2019. I haven't worked with them since last year so there should be no new charges on my account. It's very frustrating and unprofessional and not the way business is supposed to be handled. They are slandering my name to other local businesses stating that I owed them money even though they were wrong and eventually found the money that I had already paid them. What kind of business professionals would slander other businesses and then not apologize when they realized they already had my funds, and they were wrong. I do not owe them any additional money. I want them to zero out my account and never contact me again and return my security deposit of $500.00.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Katie M

    1 star

    10/31/2023

    I would not recommend this company; they are far more worried about watching their online reviews than providing good customer service. I was genuinely surprised at my experience compared to the many positive reviews and the attentiveness Melissa (owner) portrays in responding to reviews. I found once I had signed on as a client, I received significantly less and lower quality communication. In addition, there was a ton of misleading information and confusion about their processes and I ended up bouncing between a few different staff people all who gave me different information. I was disappointed especially with the leasing agent (Chris) who showed up late and unprepared to our meeting. He hadn't reviewed any comps or details or information related to my house and after the meeting did not initiate the next steps in the process until I reached out to the owner with my concerns. I never heard from Melissa again after requesting a statement confirming zero balance was due but did receive an invoice for payment from the company a week later. Never got a response from my reply or inquiry about that either.

    Local BBB

    BBB of Greater Maryland

    BBB Reports On

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