ComplaintsforDaily Grace Co.
Religious Goods
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered many products from the company on 10/28/2023. The order number is ******** The total amount of the order was 112. 17. They shipped me an empty box that only had packing paper in it. I ordered 17 items. It is very strange to me this has occurred. I’ve tried reaching out to the company via email and via social media. They have not responded and there is no customer service number to call.Initial Complaint
10/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order and I never received it. The USPS tracking says that the order was delivered but I never received it. I spoke to the USPS and my mail carrier and we did everything we could to locate the package but no luck. I contacted the Daily Grace Co. And I was ignored. When I was finally contacted I was told that my package was delivered and I heard nothing else. No refund no replacement or anything. I find this unacceptable and would like my items replaced or a refund. I have ordered from this company many times and did not expect to be treated this way.Bureau response
11/04/2023
Emily ******
Daily Grace Co.**** ******** ** ******** ** *****
Dear Emily ******:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/24/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Alisha ***********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: 20###-###-####CPlease understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Linda *****
************************
CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Alisha ***********
2217 Banyon Grove Loop
Cary, NC 27513
Daytime Phone: ###-###-####
E-mail: [email protected]
The details of this matter are as follows:Complaint Involves:
Delivery Issues
Customer’s Statement of the Problem:
I placed an order and I never received it. The USPS tracking says that the order was delivered but I never received it. I spoke to the USPS and my mail carrier and we did everything we could to locate the package but no luck. I contacted the Daily Grace Co. And I was ignored. When I was finally contacted I was told that my package was delivered and I heard nothing else. No refund no replacement or anything. I find this unacceptable and would like my items replaced or a refund. I have ordered from this company many times and did not expect to be treated this way.
Desired Settlement:
Other (requires explanation)
Delivery
Additional Comments from Consumer:
Bureau response
11/10/2023
Emily ******
Daily Grace Co.**** ******** ** ******** ** *****
Dear Emily ******:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/24/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Alisha ***********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code* **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Linda *****
************************CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Alisha ***********
**** ****** ***** **** ***** ** *****
Daytime Phone: ###-###-####
E-mail: **********************
The details of this matter are as follows:Complaint Involves:
Delivery Issues
Customer’s Statement of the Problem:
I placed an order and I never received it. The USPS tracking says that the order was delivered but I never received it. I spoke to the USPS and my mail carrier and we did everything we could to locate the package but no luck. I contacted the Daily Grace Co. And I was ignored. When I was finally contacted I was told that my package was delivered and I heard nothing else. No refund no replacement or anything. I find this unacceptable and would like my items replaced or a refund. I have ordered from this company many times and did not expect to be treated this way.
Desired Settlement:
Other (requires explanation)
Delivery
Additional Comments from Consumer:
Bureau response
11/23/2023
Emily ******
Daily Grace Co.**** ******** ** ******* ** *****
Dear Emily ******:
This message is in regards to a complaint submitted to BBB about your business on 10/24/2023 by Alisha ***********. This complaint was assigned ID *********
BBB is informing you that this complaint has been closed as UNANSWERED. Multiple communications have been sent to you about this matter; however to date, we have not received a response.
You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
Sincerely,
Linda *****
************************
Bureau response
11/23/2023
Alisha ***********
**** ****** ***** **** ***** *** *****
Dear Alisha ***********:
This message is in regard to your complaint submitted on 10/24/2023 against Daily Grace Co.. Your complaint was assigned ID *********
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.
If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.
BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
Sincerely,
Linda *****
************************
Initial Complaint
02/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
In January of 2023 I purchased a mug from the company. The item was received broken and I immediately emailed the company the picture of the product and they issued me another product same day. When I received the second mug, it too, came chipped and cracked. I reached out again, and received no response. Again, I sent pictures of the product within minutes of opening. When I did not receive a response I proceeded to email two more times over the next couple of days and again received zero response. I then proceeded with the live chat option in which they assured me they’d get back to me and now I am being completely ignored on live chat. The last response I got was, “ Thank you for sending that over- let me reach out to my supervisor on this because our policy on broken replacement orders is to issue a refund for that item due to the damage potentially being caused by the delivery carrier, but please give me a moment to reach out!” This was early yesterday morning and I reached out on live chat twice since then and absolutely zero response. I’ve even settled for a refund at this point and communicated that to them, so I can not lose trust in this company. My lack of responses and rectification have been recorded. This company owes me a refund as per their policy via their website and communication through their live chat representative and I do expect them to be a professional company and not ignore loyal customers. I am very discouraged and rethinking dealing or purchasing from this company again if this issue isn’t addressed.Initial Complaint
04/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello, I am discouraged with this company. I purchased a subscription for a magazine. As I remember, the information about the subscription read differently. I received an email stating that I was going to be charged for a subscription continuation, I paid $14.00 in January for a magazine, having an understanding that I would receive quarterly magazines. The total cost to be $14.00 for the four magazines. The reality is that I was charged again today. As soon as I reached out to the company via chat, (they have no phone number) and expressed my desire to stop any transaction today, my account was charged. I explained at great length that I did not want the magazine. It is as though as soon as I contacted them they expedited my charge to my bank.Business response
05/23/2022
Business Response /* (1000, 10, 2022/05/06) */ $15.04 has been refunded to the payment method utilized to process the order. Magazine subscriptions are $14/issue. Issues are sent quarterly, therefore payments are deducted quarterly.Initial Complaint
01/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have ordered twice from Daily Grace and both times the box of bible study books arrived unsealed, damaged and empty. USPS marks the boxes accordingly so that you are aware the box was damaged in transit due to faulty boxes, taping, etc. Daily Grace made it right the first time but are completely ignoring me regarding this second order. I have contacted customer service several times and tried to contact the owner via Instagram as well. Email is the only option for contacting Daily Grace as they do not provide a phone number to call. I am frustrated that they won't address this issue. I've paid for these books and deserve to receive what I have paid for. It appears they have a fulfillment and shipping issue and are not willing to address it. It is not my fault that their boxes are not packed and taped to withstand shipping. I am asking for a complete refund!Business response
01/25/2022
Business Response /* (1000, 5, 2022/01/25) */ Contact Name and Title: Emily - Director of Ops Contact Email: *****@thedailygraceco.com Hello ****! I am trying to locate contact from you but do not see anything recently. Can you please provide your email address so we can provide a resolution? Thank you! Consumer Response /* (3000, 7, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is asking for my email address, which I cannot provide via this portal. BBB does not allow me to provide any personal information in my response. Business Response /* (1000, 12, 2022/02/03) */ Emily D. 8:39 AM (2 hours ago) to me Thank you for reaching out! I personally reached out to Ms. **** via her email address Emily D. Director of Operations www.thedailygraceco.com Consumer Response /* (3000, 14, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Emily reached out to me and I responded back immediately and provided all info necessary. I have not heard back from her since January 27, 2021. I still do not have resolution from Emily or Daily Grace. Business Response /* (4000, 19, 2022/02/17) */ Thank you for your patience, Mrs. ****. Our customer care team has processed your refund. You should receive a response from them via email. Consumer Response /* (4200, 21, 2022/02/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Daily Grace HAS NOT refunded my money even though they are saying they did. Consumer Response /* (4200, 29, 2022/03/14) */ Will you please explain why this complaint has been closed? My last communication was that the company did not refund me even though they said they did. I never heard anything back from you (BBB) after I communicated this info to you. Business Response /* (4000, 31, 2022/03/15) */ While we have been notified from Ms. **** that the chargeback has been dropped by her financial institution, our payment processor has not received the same notification from the financial institution and we cannot process the refund until we do. Consumer Response /* (4200, 33, 2022/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Daily Grace shared that their own accounting software is not allowing the refund because of the original charge back, therefore, until they adjust it on their end, the credit card company cannot make the refund on their end. Neither party is helping me to get this resolved, nor do I feel they ever will. I have had to spend many hours over two months to fight to get my money back for something that is not my fault. I ordered product that never arrived due to faulty shipping practices. If Daily Grace is not willing to fairly resolve solve this complaint, I would like them to confirm it with BBB. Business Response /* (4000, 38, 2022/04/01) */ We have received notification from your financial institution that the chargeback has been removed and we have issued a refund for the order amount. Consumer Response /* (4200, 40, 2022/04/01) */ LC 04/01/2022- BBB asks that the business provide specific information regarding the refund -amount of refund -batch/verification # for refund -Form refund is being sent (i.e. credit card) Business Response /* (4000, 42, 2022/04/01) */ Refunded order amount of $83.42 back to the card ending in ***** A refund notification email has also been sent to Ms. **** for confirmation.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.