ComplaintsforB&K Construction
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The dishwasher in my home started to leak into basement. After doing some research we came across B&K Construction. B&K came out to the house quickly explained that a piece to the dishwasher needed to be replaced. They said they installed a new piece BUT they never tested the dishwasher to see if it would leak. They said crossing our fingers it will work. WELL the basement flooded the next day during the wash cycle but worst. We replaced the dishwasher only to find out from the installers that B&K installed the piece wrong and it created a bigger problem. We tried reaching out to B&K for resolution. They never answered the phone or returned our phone calls. We took a trip out to their listed business address which was a home address. We were all surprised, but then he finally answered the phone. We were asking for 1/2 of our money back because the also replace a wet tile in the basement bathroom. (We want to be fair) We got NO RESOLUTION! We paid $400 for their service, $350 to clean the flooded basement and we purchased a brand new dishwasher ($968) that wasnt needed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.