ComplaintsforAccess Receivables Management

• Initial Complaint

  07/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice that I have a collection from ACCESS RECEIVABLES MAN on my credit report. It says it was opened on 7/1/2020 for $0 with account number starting in******* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business response

  07/17/2023

  Due to sensitive personal information involved, a detailed response will be submitted to the complainant directly via regular USPS mail.  

• Initial Complaint

  05/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a letter from Access Receivables Management claiming I owe $7.348.31 for state taxes in a state I moved from 16+ years ago- debt-free. I don't owe any back taxes to the state. I don't have any property in that state. My credit report is clean with a 814 credit rating. Not sure what kind of spam this company is trying to run on me or anyone else. I would appreciate if they stop contacting me immediately.

  Business response

  05/09/2023

  You will no longer receive calls from ACCESS Receivables Management. However, we do encourage you to contact the State to discuss at ************, Monday through Friday 8:30 to 5 pm Eastern. 

  Customer response

  05/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: in addition to no calls, I also do not want to receive any correspondence from this vendor.  

  Sincerely,
  
  ***** ******

• Initial Complaint

  04/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Received a letter in mail stating I owe for unreturned equipment. After the number i called back for additional information on the debt, i contacted the original company and they have a zero balance, account was paid in full in feb and that they never heard of the company that is requesting payment. I told the company to not call me anymore and to reach out to the client but they refused. Advised no calls to myself are allowed and that to speak to client for any additional information and if persists, attorneys will be involved for harassment.

  Business response

  04/11/2023

  ******** placed this account with ACCESS Receivables Management on March 28, 2023. ACCESS was notified on April 10, 2023 that the equipment was received by ******** in February and that the account was turned over in error.  The account has been closed.  

  Customer response

  04/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  03/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Received statement dated 3/1/23 for a debt for ***** ************* ****** *****. They keep calling me multiple times per day. I do not have an account with ***** *******, never attended the school, I am not a student at the school, and I do not plan on attending. Access Receivables is threatening that if I do not respond to them that I owe the account. I should not have to force or prove to someone that I do not have an account with a company. This is harrassment!

  Business response

  03/20/2023

  We have reached out to ***** ******* for a review of the account. ACCESS Receivables was advised on Friday, March 17 that the matter is being researched.This response will be updated once information from the client is received. 

  Customer response

  03/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ******

• Initial Complaint

  11/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a phone call from ********** with *********************** asking me if I would like them to advertise my company ************************** on the back of school baseball jerseys. I explained that I may be interested in doing so if they send me an email including the cost and what the advertising consists of. I then received an email from ********** including directions on how to pay an invoice on August 8th, 2022. The email was written in a tone that implied I had already agreed to pay for the advertising and that the baseball jerseys advertising my business had already been printed last spring season. I never agreed to pay for advertising, so I spoke to **** by phone and told her that I did not agree to pay for any advertising, but that I simply requested an email providing further information. She then claimed that I "verbally agreed" to pay for the advertising by phone and that I must pay *** $558. I told her she is lying and to refrain from calling or emailing me ever again. Shortly thereafter, I began receiving emails from a debt collection company called Access Receivables Management claiming that I need to pay a debt to ***. I then called the debt collector and told them *** is trying to scam me out of money and I owe them nothing. The agent from the debt agency told me I would need to contact the publishing company to resolve the issue. *********************** has no documentation via email or a legally binding contract that I ever agreed to pay for them to advertise my business ************************** because no such documentation exists, and I never agreed to pay for any advertising. They are trying to defraud me and have employed Access Receivables Management to pressure me into paying up. ARM apparently requires no proof that their clients are actually owed a debt and are willing to take their word for it. I have found multiple other people experiencing the same issue with both *** and ARM.

  Business response

  12/07/2022

  Business Response /* (1000, 7, 2022/12/05) */ ACCESS Receivables reached out to *********************** for an investigation into the complaint. ACCESS was advised by *********************** to cancel the account. *********************** stated that they would reach out to the owner of ***************** offline. The account has been canceled as instructed. Consumer Response /* (2000, 9, 2022/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept Access Receivables Management's response because they investigated my complaint and made the decision to close my account with their company based on the fact that there is no evidence that I owe their clinet, ***********************, any money.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date: June 15, 2022 Received a letter they were collecting from ********. Our balance with ******** is zero and has been zero since we pay in advance. They are asking for $452.19. This seems like a scam. I am concerned about the impact on our credit rating

  Business response

  07/05/2022

  Business Response /* (1000, 7, 2022/06/29) */ ******** placed this account with ACCESS Receivables Management on June 13, 2022 in the amount of $452.19. In the interest of resolving this matter, the invoices validating the balance due have been emailed to the address on the BBB Complaint. Please review the invoices and reach out to the manager handling the account. I have included the contact information in the email. This account will report to ********************** credit report if not resolved by July 13, 2022. Consumer Response /* (2000, 9, 2022/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company reassured me that they understand that the invoices are for the business that occupied this home before we moved in and indicated they will not use our name for any collection or future actions and will not contact us in the future about this invoice.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  March 25, 2022 I called Access Receivables Management and spoke to 3 people on a recorded line, the last being Mrs. R******* who explained I could not stop postal mail notices from them to be stopped knowing I return all their calls or answering their calls. Up to 2021, I had paid online $50 each month to pay a Virginia State Tax debt. They told me I had to give them a credit card number moving forward & a date or my account would go to garnishment. I agreed. Last month I received upwards of ten mail notices from them stating the debit was happening on March 7th after the payment was made so I discarded them thinking it was an oversight. Today I received seven mail notices stating I will be debited on April 7th. I told them I want all mail notices discontinued. Mrs. R******* refused & told me the State of Virginia is happy with my payments & it's a glitch they are working on. Sixty days is not a glitch, it's intimidating to get notices with each days mail as I did from March 15th until now. I am on a fixed income & when I set up the amount she told me I need to increase my monthly payment on several occasions. I told her I would submit a budget with my medications, rent, student loan, doctor visits, food & gasoline to show her with my credit cards I could not afford any more financially. She accepted that. I am on Medicaid & Medicare. I am a chronic pain sufferer, have fibromyalgia & hypertension. This intimidation is unnecessary & can be remedied. Turn off the postal notices & one text or phone reminder is sufficient, I do not have dementia.

  Business response

  04/14/2022

  Business Response /* (1000, 7, 2022/04/07) */ The intention of the letter was to remind you of the payment that was coming due on your arranged payment plan. Thank you for bringing this to our attention, as the issue has been resolved.

• Initial Complaint

  01/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was paying my debt to my community college *********************************** and the collection agency Access Receivables Management on January 25th, 2022. The bill they told me to pay was $1,305.07. I paid for it. But later we found the actual letter later in the evening and it said I actually have to pay $1,179.78. Thru the phone they said to pay $1,305.07. On the letter clearly said to pay $1,179.78. They overcharged me and I would like a refund.

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2022/01/28) */ A complaint was also filed and answered through the CFPB portal. A refund has been issued.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩