ComplaintsforAtlantic Financial Federal Credit Union

• Initial Complaint

  06/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date of transaction: 9/17/2022. Business provide a savings account, which had a direct deposit transaction every two weeks. Received a fake (For motion picture only) $100 bill in the drive thru. Filed a police report immediately the same day and Atlantic Financial did not accept any responsibility. They even refused to check the cameras when requested, and claimed that they process every cash and it's all "real". However, when told about the fake cash, the lead teller/Supervisor asked if the bill was blue (which it was) and which appeared that they already knew about it. Even after making the complaint on their ******** page, a comment from the bank saying that "Someone will contact me about this complaint" was false. No one ever contacted me to resolve this. I still receive monthly statements of my account since then. I refused to walk into that bank to close my account and waste my time and gas to drive there. I want my account CLOSED. They can honestly keep the $5.00 I have left in that account. Please have the manager of the bank contact me in order to handle this complaint.

  Business response

  07/13/2022

  Business Response /* (1000, 8, 2022/07/06) */ AFFCU takes complaints very seriously. When originally presented with the issue raised in September of 2021, we acted quickly to resolve the issue. We discussed what would be required to assist this individual with reviewing their claim and working to resolve it. AFFCU has strict security measures to ensure all bills received and distributed are legal tender. New currency is received directly from the Federal Reserve or our correspondent institutions. Currency received through deposits is validated using the latest counterfeit detection before being recirculated or deposited back to the Federal Reserve. Unfortunately, this is not a situation we were able to investigate or solve remotely and is dependent upon the individual returning to the branch where they obtained the currency along with the bill in question. We remained open and available to address this individuals' claim and waited for their follow-up with the necessary actions to resolve this claim. We have reached out to the member and assisted him with closing his account and mailing is final balance which was the desired outcome from the current complaint. This case is now considered resolved.

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