2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Nikita F
3 stars12/03/2021
Used to be my favorite place to bank, not anymore. I've been a customer for over 3 years. I have a personal loan, car loan, and credit card here on top of my checking and savings accounts. I woke up on 12/1 to see that my credit card account was closed for no reason. Because I was what they call "high risk" or I'm likely to default. I've never been late on any obligations I have with them, or any other company I'm with for that matter. My credit score is actually better today than it was when I was financed for my car loan April, 2020. I can understand if I were a bad customer with subpar payment habits, but again, I've literally never been late on a single obligation in my entire time with AFFCU. I'm disappointed and hurt because I really did enjoy being a member here. I will be taking my business elsewhere because that's not how you treat good clients.Review from Fidel P
1 star09/22/2021
Don't be a customer here. There's no protection whatsoever in certain situations. I used to come every 2 weeks like clock work to withdraw cash from my savings that I had from a direct deposit from one of my jobs, and I received a fake $100 bill in the drive thru.
Filed a police report and Atlantic Financial is not accepting any responsibility. They even refused to check the cameras, and claimed that they process every cash and it's all "real". Clearly not. I used to work as a Customer Service Manager at *******, dealing with a great amount of cash, and one of the tellers clearly made a mistake, but they are not owning up to their mistake. I'm also currently an sworn special police officer of Maryland, and this was totally unacceptable. Again, stay away.
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