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ComplaintsforGudiel Remodeling, LLC
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 7/27/21 I met with Gudiel at the ***** on **********, Upper Marlboro Md to purchase the **** wood to replace my front porch. I paid for these items with my card under his contractor's discount. And could see the small discounts subtracted. On 7/28/21 Gudiel and 2 workers showed up to do the small porch. The 2 workers completed the porch by 5 pm or so. There were 5 planks left to be returned to *****'s. Gudiel said that I did not need to be there because it would go back to the card that I used. Even though The refund receipt copy he sent by text for $201.19 has his business contractor name on it. He said the refund would take a few days to show up. On 7/29/21 Check Payment and **** *** payment were made for the work on the porch. On 8/4/21 I asked him to check and see if he received the refund. He says he didn't and does not have a ****** credit card. He insists that he didn't have an account several times to me after I expressed that my info is nowhere on the receipts. About 8/26 I visited the store and the manager says this refund went to his CC account. I reached him while I was in the store so the manager could talk to him and she gave us an 866-- number to call. I asked him to get his wife or daughter to help with the call cause they need his information to see where the money was refunded to. He has never talk to me about my refund since. On 9/9, 9/22, 9/29, and 10/8, I sent him pictures where one pillar/beam that holds up the porch had slid off by about an in inch that needed to be pushed back in place and maybe nailed down. He kept saying he would be there to look at and fix the next day and on the 10/8 he said he would be there the next day by 5pm and has never showed up or tried to reach me about the refund or repair.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.