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ComplaintsforLJ Richards Painting and Home Improvement, LLC
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Complaint Details
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Initial Complaint
07/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
We received a quote from **** Richards (owner of LJ Richards) in September 2021 for kitchen cabinet painting, drywall and paint repair. The project was completed in November 2021. We paid $3,400 for the cabinet painting and $500 for the paint repair. One month later all of the cabinets began peeling and chipping. The paint repair looked worse than when he started. I have reached out a dozen times over the past months to get his poor work repaired. Luke will not respond to text/call/emails.Business response
07/14/2022
Business Response /* (1000, 5, 2022/07/14) */ I will refund the amount paid Consumer Response /* (2000, 7, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate Luke responding to the complaint and refunding the amount. We will use this money to redo our cabinets. Consumer Response /* (4200, 13, 2022/08/13) */ Luke has not executed on his promise to repay the amount. It's been over a month and we have not received the refund.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.