ComplaintsforJacks Small Engines
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On March 8, 2024 an order was placed for a replacement canopy top and mesh screens for a patio cabana 12X10 feet. I was provided a canopy with a hole in the top where a second piece (vent) was to have been provided, vent opening measuring 32" x 56". I specifically asked when ordering and was assured both pieces were included. The set of 4 screens has yet to arrive, although many attempts and phone calls have been placed. Only one screen at a time has been sent, each in a package marked "set of 4". The screens are not identical since the canopy is 12X10 not 12 square. I have been supplied with now two screens of the same design which will zip properly with my existing torn screens, but being provided 2 more of this style will not work as there is a definite right and left side facing panel. I was provided two left facing panels and now need two right facing panels. Since the panels of the set of 4 were separated, the company will have to measure the ones it has on hand in order to make sure it meets with the qualifications as outlined in detail in my attached email. That has appeared to be an insurmountable task, so I respectfully request a refund.Business response
06/11/2024
Our apologies that we were not able to get you the proper product. The manufacturer keeps sending us an incomplete set and we are not confident that they will able to provide what was ordered. Per your request, we have refunded you in full. Attached is your credit invoice. Have a nice day.Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****
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Contact Information
Jarrettsville, MD 21084-1523
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 4:00 PM |
Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.