ComplaintsforBartz Landscaping LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I contacted Bartz Landscaping to inquire about building a pool in our backyard. After speaking to Sean on the phone, we set up a time for them to come out and survey our yard and take measurements. After speaking to them, I paid them $2,000 for design and quote on pool design. A few weeks later we received a design and sent it back for modifications, received a new one that we agreed upon and it was to be sent to Seam for a quote to build. I never heard from them. I emailed and he said he was waiting for plumber and electrician and said he would get in touch the following week. I didn't hear from him, so I emailed him again asking if he had a quote. He said he was out of town and would be in touch the following weekend week. I didn't hear from him, so I emailed requesting the return of my $2,000. He emailed and apologized and said don't worry, we are going to make this work and he was going to email the following week. Again, I heard nothing and sent another email asking for a refund and have not heard from them at all. I am out $2,000 for an incomplete job.Business response
01/16/2023
Business Response /* (1000, 19, 2023/01/02) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX) External Inbox Bartz Landscaping Fri, Dec 23, 2022, 8:16 AM (10 days ago) to me, Mr, sean Good morning, Regarding this case. The customer requested a refund and we mailed a check to her on November 22nd, 2022. If you need additional information, please let us know. Thank you, Aima **** Bartz Landscaping Office ************ https://bartzlandscaping.com/ MHIC# XXXXXX MDA-F 1170Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We contacted Bartz for a patio/pergola installation as well as a new basement entry. They came out to do measurements and discuss the project. Later, via phone we discussed the project further. They estimated that "to complete the project, the price would range from $40,000 - $60,000 dependent upon product selection. More than 50% of that pricing is the cost of the basement entry." Sean invited us to their office to see the product options before moving forward. While meeting at their office, Sean said that to get a formal estimate and 3D rendering we needed to pay $1,000 deposit applicable to final cost. He said, "if you are not happy with our design, you can change it as many times as you need until we design what you want." We felt good about the products and selected what we wanted (based on assumption top product would be top estimated price. We also selected to remove the entry component to bring budget to $20-30K. They finally sent us a rendering two weeks later, which was beautiful. However, the cost far exceeded the original estimate (about the total cost initially quoted, but without the entry), and several aspects of this mockup were not included and would add > $13K. By phone I expressed concern for a bait and switch tactic and displeasure, Sean denied He called me nearly daily attempting to get us to commit to the project. Finally, we discussed my pricing concern again, and he said that he could re-design it is using "lesser quality" materials to try to get the price to the $20-$30k we were expecting. I said I would like to see what those looked like and agreed. He used a bait and switch tactic, took our $1,000 deposit, delivered a ridiculous estimate, and has now not responded to my attempts to contact him. I expect any company serving a small community to stand behind their word (pricing, number of renders etc), or refund the $ if they are unable to do so. At this point, I fear moving forward and demand refund of money taken fraudulently.Business response
12/13/2022
Business Response /* (1000, 19, 2022/11/21) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX) External Inbox Bartz Landscaping <*****@bartzlandscaping.com> Fri, Nov 18, 2:19 PM (3 days ago) to me, Mr, sean Good afternoon, The customer was contacted by email last October 24th, 2022. Please find below Sean ***** response: Hey Sarah Thank you for your patience. We had the fair event for a week, I went away for a week, then most of the company was sick on/off for 2 weeks too. So the last 2 months have been different to say the least. I am sorry you feel the way you do. We provide the option for our customers to put a budget on the design agreement and you chose not to. Also the deposit for the design was completely optional and not required. I asked you guys if you'd be interested in taking the next step and doing the design and you & Kevin said yes. Doing the design is highly recommended because it ends up being free with your project and it makes sure that the big investment is planned perfectly. We are happy to work within your budget and find the perfect plan for your needs and comfort level. Please note, proposal is for the attached design with the exceptions of: * No landscaping, water feature, or lighting is priced in * River rock between house and patio is included * Patio as shown included * No sitting/retaining walls included I believe we are proposing projects and solutions within the budget you have expressed after we started the design thus I don't understand how this feel likes a bait/switch. I am sorry we are falling short of your expectations, we will do everything we can to get the ball rolling and back on track for you. Thank you Bartz Landscaping Sean ***** President Direct (XXX) XXX-XXXXInitial Complaint
05/29/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
On Monday, May 9, 2022 I signed a contract with From ***** Landscaping LLC to provide me a landscape design drawing. It is almost 20 days and I haven't received the design as promised. At this point I'm NO longer interested in their service. I just want my money back.Business response
06/03/2022
Consumer Response /* (2000, 6, 2022/06/03) */ Company reach out to me and refunded the money. Thanks!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.