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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I ordered expensive bamboo hardwood flooring from them. The order was 35261-22. This order was delivered by truck yesterday. As it was being prepared to be unloaded it 17 boxes on a pallet crashed to the street below damaging the product and the road. I have contacted the company I seek replacement of 9 boxes that were damaged and I seek refund of delivery service that did not happen as was required the load was dumped not at end of my driveway but onto the street below.Business response
07/01/2022
Business Response /* (1000, 9, 2022/06/30) */ This case has been handled internally: the customer has been provided with both replacement & refund for the shipping costs. Thank you for your swift correspondence on the matter. We are always happy to resolve these difficulties - whether on behalf of our company or, in this case, the shipping services. Consumer Response /* (2000, 11, 2022/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.