4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sal M
1 star05/03/2023
Absolutely Horrible! I purchased this item in August of 2022. My house is full of fiber glass! This was not disclosed on the item description or on the tag! This company has filed bankruptcy in Nov 2022 and I am still paying it off! I have to throw it out! Trying to get my money back from Walmart! This is a major health hazard! I already have asthma and this has exasperated it! This is definitely consumer fraud! People stay with items manufactured in the USA! this item was made in China! smh!Review from Taylor E.
1 star01/03/2023
If I could give no stars I would. Worst company ever ! Do not purchase from them ! My mattress has fiberglass now it is all over my room and I have been sneezing and coughing for months! When I finally figured it out and reached out to the company they have refused to respond to any of my emails. Now I am out of $400. The number to their head quarters instructs you email them then hangs up. Terrible company. Save your money and yourself !Review from Valerie F
1 star12/03/2022
I have been trying to get in touch with this company for 2 months. The bed purchased from them stopped working and I'm just looking for some troubleshooting help. I've sent several emails with zero response. I do not recommend purchasing any products from this company.Review from Theresa M
1 star06/23/2022
Purchase a mattress on Feb.10,2022 the mattress have mold spots on bottom. They offer a 10 yr warranty but refuse to refund or ship new mattress. Have photos also
Classic Brands Sleep Products Response
06/30/2022
Hello, we are extremely sorry to hear about the issue you had with our product. Classic Brands stands by our products and will do everything in our power to assist you in this matter. Please email us at [email protected] so we can resolve this for you. Thanks for choosing Classic Brands.Customer Response
07/06/2022
Gayle, Justin and Hazel are the 3 reps, that I dealt with. Gayle said she spoke to her supervisor Amy and nothing can be done. My claim was dismiss without explanation. As of yet still haven't heard from no one
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.