Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped my vehicle off on 15 October 2024 for repair of the left rear quarter panel. Was given an estimate of three weeks for completion. As of 9 March 2025 the vehicle is still not repaired and I cannot get an accurate estimation for completion. At least three times, I've been told the vehicle is ready only to learn of new problems not included in the original estimate from October. *****, the body shop manager cannot provide information on parts required or accurate timeline associated with repairing the vehicle. Tried to pick up the vehicle on 19 FEB 25 but the repaired bumper had new damage, vehicle was not cleaned, and missing several badges that were on the vehicle when it was dropped off on 15 OCT 24. Now, I'm being told the vehicle requires a new back up sensor, (the same sensor that was a known fault in November 2024) yet no one can provide an update to when the sensor that was bad four months ago will be available for install.

  Customer Answer

  Date: 04/05/2025

  The business has been working with me to resolve but they are moving very slow and seem to lack attention to detail on issues that I point out with the vehicle.  Issues point out with the workmanship take several back and forth before they are addressed.   Im approaching month six into a three week work estimate. 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2021 I took my truck to Per4mance Auto for multiple misfires, I was later told that I needed a new engine. I was given two separate quotes on two engines by an employee named ******. She gave me these quotes based on one engine being used and the other new. Come to find out later that it wasnt new it was remanufactured (supposedly). With this engine came a 3 year, 100K mile warranty. I paid roughly 6K for this engine. It took over a month for my truck to be fixed. When I would call they kept telling me that the engine was still being worked on at the facility it was purchased and that they hadnt received it. My truck was finally ready for pick up in May 2021. Shortly after I picked my truck up (within a month) I started having the same issues for what I took the truck in for in the first placemisfires. Mr. **** ***** told me that I needed to replace my engine coils which I didnt understand if this was a new engine. I ended up replacing the coils 3 separate times and still had the same problem. This is a second vehicle so I wasnt driving it on a regular basis. I would maybe drive it a few times a month. So every time I was having these issues I would reach out to **** to make him aware of the problem. I was then advised to bring the truck back in, by this time months had gone by I want to say about 9, Im told this time that the lifters to this engine were bad but the company that they purchased the engine from has gone out of business so they were going to eat the cost okay well thats not my problem I didnt pay the other company I paid this business for the engine with a warranty. So once again I wait for my engine to be completed....{Please see attachment for full Statement}

  Business Response

  Date: 08/07/2024

  To Whom It May Concern;

  My name is ******* ******* the owner of Per4mance Auto Service Center ***** the company I own did not work on consumers vehicle. I was employed with Performance Used Cars LLC dba/ Per4mance Auto. Performance Used Cars LLC went out of business March of 2023, in April of 2024 I started Per4mance Auto Service Center ***** The consumers vehicle work was completed April 21, 2021, I was an employee at that time by Performance *************. Please be advised that consumers complaint should be directed to Performance Used Cars LLC dba/Per4mance Auto not Per4mance Auto Service Center Inc.

  Please see attached supporting documentation.

  Thanking you in advance for your time and consideration on this most important matter.

   

  Respectfully,

   

  ******* H. *******

   

   

   

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22069746
  
  I am rejecting this response because:  Mr. ******* is stating Per4mance Auto Used Cars worked on my vehicle.  Why would I specifically knowingly take my truck to a used car place to have work done, when I found them online they were listed as the name he provided on one of his licenses and it also says that on the invoice provided to me (which I may mention is inconsistent).  My truck was NOT completed in April, I was called in to pick up my truck up and I paid for it the same day that I was told it was ready, that was May 19th to be exact. I have my bank statement to show this.  So if my truck was ready in April then why did it take a month for them to call me to come pick it up in May, or 2 months because according to their receipt my truck was brought in March 23rd. This was the FIRST "remanufactured" engine, less than a year later I was back there still with problems that stemmed to them saying it was the engine...again.  But yet it's suppose to be new.  This business is not accredited with the BBB and they are also not ASE certified as they have listed on their website according to the BBB as well. Also listed under the BBB registration the Alternate name is Per4mance Auto.  This business is not in Good Standing with the Maryland Business registration. One of the Performance Used Cars LLC did in fact forfeit, however they have a active business as well under Performance Used Cars LLC that expires 7/2026.  All 3 are listed at the same location. If Mr. ******* knew that he was going to use the whole business name change to get out of fixing my truck as later he stated he couldn't afford it then why did he have me get my truck towed there and agreed to fix the timing chain on this defective engine.  He should have left well enough alone, but he didn't he took the engine apart to say yes it's the timing chain and that he would fix it.  Now my truck doesn't start at all. Low compression should have been found along with the timing chain, not to mention this is a 8 cylinder truck it should at least be starting up, it can be driven on 6 cylinders.  This could have been stated and I would have proceeded different instead of leaving my truck there.  At this point it's about principle and doing what's right.  It's No Way I should have to be going through this for this long...the same problem that never seemed to get fixed, and now it's worse.  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 08/23/2024

  I informed Ms. ******** in the beginning of this situation that we would look at her vehicle as it relates to the timing chain. She visited my office and we agreed on splitting the cost of the part to replace her timing chain. Upon completing the repair of the timing chain the vehicle still did not start and she was informed. Once again I did not own the company when the engine was installed, I was the manager at that time. I started my company March 2023, Per4mance Auto Service Center Corporation. Also for the record Per4mance Auto Service Center *** is in good standing with the state of ******** and have not registered with the BBB.

  If Ms. ******** wishes to continue to pursue, the company that installed her engine is Performance Used Cars LLC., the owner was ****** ******. I have submitted supporting documentation that I was not the owner when engine was installed. Please see attached the invoice for Ms. ******** dated IN 3/23/21 Out 4/20/21. Also her warranty was 36mo./100k, with Performance Used Cars LLC dba/Per4mance Auto Sales and Service not Per4mance Auto Service Center Corporation.

   

  Thank You

  ******* *******

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22069746
  
  I am rejecting this response because: It's BS.  They are still trying to evade the responsibility of fixing my truck because as Mr. ******* stated to me "he can 't afford it".  He did say he would look at my truck to see what the issue was but my truck was not properly diagnosed to what the problem was, he was told that it was the timing chain and that's what they went with...first things first a timing chain should NOT have broken on a supposed 2 year engine or even 3 years for that matter and two cylinders with no compression on a 8 cylinder truck should have still started with a "new" timing chain, a certified mechanic would have known this.  All of this has been confirmed several times so now it's another issue as to why it wasn't starting, when I asked him his response was "he didn't know".  Once again I did not do business with Performance Used Cars LLC the invoice that was provided by Mr. ******* states the name of the company at the top, the name to this day that is under is company "Corporation" as an alternate name.  Also as you can see at the bottom of the invoice it's dated 5/19/2021, this is the day I received my vehicle and made payment.  However, yes I will continue to pursue this because at this point it's about principle and customers being taken advantage of and NOT getting what they paid for whether it's service or honesty, but now I'm including all parties involved.  Just because they want to keep using the company is out of business doesn't mean they aren't still liable and I didn't deal with ***** ******, as the General Manager I dealt with Mr. ******* at that time HE made all the decisions regarding my truck, they purchased this defective engine with a warranty from a company that conveniently went out of business as well, the company could have went out of business but my warranty should have still been in play...it was paid for and from what information I have gathered from other businesses including ***** on how warranties work my truck should have been fixed, all the back and forth is ridiculous and not to mention no one has these documents for proof of purchase for anything.  Yes my warranty was 3yrs/100K and I have been having a problem with this piece of c*** from DAY 1, the description on the invoice says my truck had low compression well guess what, that problem still exists, now with a broken timing chain and two cylinders with NO compression.  So again eyebrows are raised to the integrity of how business was/is ran.  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6,2022 I went to Performance Auto in Jessup, Md for a complaint of no air conditioning in my car. The company charged me $89.95 diagnostic fee and advised me in writing that the problem was low on refrigerant due to the compressor leaking; needing replacement. On June 10, 2022 I returned and authorized the repairs on my car and upon completion of the work, went home to find the repairs not fixing the problem. I subsequently called Performance back and told them that it is not fixed and arranged to come back on June 13th and waited approximately two hours for them to fix it. When I got the car back and drove home, it was evident that the unit was still not blowing cold air and called them back and brought my car back in on June 16th and again on June 30th. Spending all total about 8 hours of my time waiting for PROPER repairs to be made. Never being told what was wrong at any time no given a receipt for what repairs were made. Finally, I sent an email on July 2nd to my contact Rachel and followed up Tuesday July 5th with a phone call where I talked to Rachel and told her that I want my money back and I don't have confidence in her shop. She promised to call me back but like every other time, I have yet to receive a phone call. In summation, I want a full refund of the $476.33 I have paid for this phantom air conditioning repair so I can get it fixed properly. **************

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/07/14) */ Mr. ***** has a 19 year old car. We replaced the compressor. The car's air conditioning system DOES work as Mr. ***** acknowledges that the car does cool. On a 95 degree day, the car is not going to get to 60-65 degrees on a 19 year old car. We have tested the system and it is operating properly. The only way to get that car cooler is to replace the entire air conditioning system to include condensor, the A/C lines, and likely the radiator. We have tried to explain this to Mr. ***** over and over again and he just doens't accept our answer. WE emailed him his receipt and would be happy to provide him with another one. Again, the car came in blowing hot air. It does blow cold air now, just not to Mr. *****'s satisfaction. Consumer Response /* (3000, 7, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothihg was ever given to me about the specified reastons why the car was not cold; no ticket on the dates I brought it in after the work and nothing explained only when I asked the last visit, the man said something about an orifice. No follow up tickets provided for any subsequent service with a diagnostic or anything. This is not sufficient. Why was this not told to me BEFORE I authorized the work to me done and why was not I told this before ONE of the three follow up trips I made to the shop Business Response /* (4000, 10, 2022/07/18) */ Mr. *****'s response is just not correct. He WAS given an estimate. In fact, we allowed him to pay us late as he said that he didn't have the money at that time. We emailed him an invoice when repairs were completed and we emailed him another invoice after we received this complaint. Again, his car came in blowing nothing but hot air. The car IS cooling down now, just not to his satisfaction. Again this is a very old car and the repair that we did made measurable improvements to his car.