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Complaint Details
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Initial Complaint
01/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In October 2023 I contracted with Renewal by Anderson of Jessup, Maryland to install windows in my home. The windows included three windows and a sliding patio door and a kitchen window with a plant window sill. The total amount was approximately $20,000. The installation was done on January 4, 2024. The installers came to my home at 8:30 and did not leave until 6:30 PM. The problem is with the living room window. The living room window is not finished properly. The framing of the window has a large gap at the bottom. I brought this to the attention of the installer. He tried to cover it up with caulking. The gap at the bottom of the window is very visible, and looks unfinished. It looks very unprofessional. For the amount of money that I am paying I did not expect this type of work to be done by Renewal by Anderson. I am very disappointed and I’m requesting that the work be repaired immediately. Also, when the installers finished at my house, it was late and dark. They tried to show me how to use the patio door opener. It was so dark that I could not see. In addition to that another of the installers used my bathroom and made a mess twice, I had to clean up behind him. It was disgusting. This is totally unacceptable and I do not appreciate this type of work.Customer response
01/08/2024
In Regards to complaint #********. Please remove my complaint because the project manager responded in person on Monday, January 8, 2024. He agreed to repair and replace the living room window frame ASAP. Also he apologized for the behavior of the installers. Again please remove my initial complaint. Thank you.Business response
01/24/2024
Hello, Please see notes from Homeowner stating that the Project manager contacted them and provided a plan of resolution. We have parts on order and are trying to get the homeowner on the schedule for the 2nd/3rd week of Feb. Thank you, Brian
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Contact Information
Business hours
Today,10:00 AM - 4:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | 10:00 AM - 4:00 PM |
| SuSunday | 10:00 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.