ComplaintsforBest Friends Fur-Ever Inc
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Complaint Details
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Initial Complaint
03/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company boarded my sweet puppy for a week while we were on vacation. We specifically told Best Friends Furever to not feed our dog anything with chicken in it because she is allergic and has a bad reaction from it. 2 hours after dropping of our puppy, ***** Best Friends Furever called me and said ***** needs to go to the hospital because her face is swollen. Maybe she got stung by a bee, not sure. We were on our way out of town on a week's vacation. We got updates twice while on vacation with, ***** is not eating, picture of ***** throwing up in her crate. Not sure what I am supposed to do when I am 600 miles away. When I asked if they fed ***** anything with chicken in it, they said yes. I said not to feed ***** anything with chicken in it. ***** was sick for almost 2 weeks after she returned from boarding. I was not aware that I could bring my own food. I also paid for extra time each day for someone to play with ***** and they admitted that they did not do this and would refund me the money. I did receive a refund. They have since take me to collections for the outstanding balance which they told me would be written off. They admitted their mistakes so why now are they going to collections over something that is clearly their fault ?
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.