ComplaintsforDinettes & Stools Warehouse

• Initial Complaint

  06/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After a successful experience fixing two chairs January, ***** of Dinettes said he could refinish my dining room table and repair my chairs. We agreed on a price, he picked up my table at the beginning of February and I have been waiting to receive it back. I purchased and delivered the fabric to reupholster the chairs to him at his workshop. It is now June and every time I call, I get another excuse that my table and chairs are not ready. I am hoping my furniture was not sold off or destroyed. ***** will show you photos of his work, and my own previous experience was positive. He definitely had a workshop, but he does not keep his word, just one excuse and delay after another. I gave him a deposit of $1250 and had such high hopes. I just want my table back.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contracted **********May 2022 to refinish & reupholster our kitchen table & chairs. June 9, he came over & contracted for work + making matching leaf & bench. Not in a hurry as our kitchen was being remodeled. July 18 we decided on fabric & he said he would contact us when all was complete for delivery. He never did. Aug 22 I asked for an update. He sent pictures of work in progress. Nov 11, I informed him our kitchen would be completed soon & asked what the progress was. He said all had been ready yet he never told me. Mon Dec 19 I asked if he could deliver that week. He replied would get back to me on possibly delivering on Friday. Two days go by & again I asked if he’s coming. He replied he was traveling & would let me know when he reached the warehouse. Never happened. I got busy and didn’t reach out to him until Sat, Dec 24. We conversed back & forth but delivery was not made until Dec 27. The work was exceptional. He explained that the bench was not complete & he’d have to deliver that later. Since he had to return the bench, we decided to order extra fabric & the protective pad. We paid the balance on the work done & a partial on the rest. Feb 15 contacted him to ask progress. He said bench & fabric were ready but didn’t know about the pad. April 3, I commented, “It’s been three months since we ordered it.” His reply: he would check and get back to me. He never did. April 10, “*****, never heard back from you.” His reply, “Ooops.” April 14, “***** I really need to get this settled, please!” So he finally checks & tells me the pad is not ready. I tell him I’m done & only want the bench & fabric. He ignores me for days. I’ve offered to pick up the bench & fabric & settle up. He gets angry, calls me & tells me I cannot pick up. I will have to wait until he has the time to deal with me. He’s too busy & not going to text with me anymore. I contacted Thumbtack & they have removed him from their services. They got too many complaints. How should I proceed?

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Business owner accepted our rotating counter stool - wobbling where upper tube overlaps the lower post - on Dec 7, 2022, at *****************************, Kensington*******. Stated on Jan 22 that he could complete the repair for total cost of labor and materials including standard shipping not to exceed $125. I authorized him to proceed. Completion has been promised many times. In February he told us the new part was installed. We were upset about the delay, and his response was to threaten to take the stool apart. On April 25 he stated that the repair is completed and the stool is in Gaithersburg. He refused to offer a pick up date and time. We want to pick up our stool at the location we delivered it in Kensington at a reasonable choice of days and times this week at the latest. We expect a discount to respect the inordinate delay completing this project since we have been waiting since Dec 7 2022 and, as of this writing it is 4 1/2 months later and we still cannot get our counter stool, although ***** has promised us many, many times that he will let us know when we can come and get it. We have not found him at the business address although we have gone to the address many times. He keeps putting us off with no end result. Pictures are attached of the companion counter stool we provided and one of the actual counter stool sent by the business owner on Jan 22.

  Customer response

  06/29/2023

  ---------- Forwarded message ---------
  From: ****** ****** <*******@*****.com>
  Date: Thu, Jun 29, 2023 at 4:00 PM
  Subject: Regarding Claim #********
  To: [email protected] <[email protected]>, <[email protected]>
  Cc: **** ****** <********@*****.com>
  

  
  

  Dear Dispute Resolution Team,

  
  

  We texted the owner of Dinettes & Stools Warehouse, informing him that we had contacted the Better Business Bureau to file a complaint so we could receive our stool back. We heard nothing from him or from your office that he contacted you. Then on 17 June we came home and found our stool on the front porch with a note. 

  
  

  We wish to close this complaint which we filed on 25 April 2023. Thank you for your services.

  
  

  ****** and **** ****** 
  

• Initial Complaint

  08/27/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Contacted Steve to replace a chair leg,dropped off the leg on 6/21.Paid 50% deposit of $75,received an invoice stating that the order would be ready on 7/20. 8/16,my husband and I contacted Steve asking for an update,was told it was"in the works" and that he’d have an update and advise shortly.After many texts that week,I told Steve that I want the chair leg (one that I gave him to replicate the replacement)and requested a refund for the $75 deposit. He replied saying that he was "back Friday and would let us know status then".I reiterated that we don't need a status,that I want the refund and the chair leg back.He replied that he was out of town and would advise when someone would be available. I text several times letting him know that we aren’t interested in having him complete the project and we need the chair leg back,he didn't reply for days.Only after I text that I'd be contacting the BBB for refund (on 8/23),he replied that he’s available via phone to discuss. My husband called and Steve told my husband the chair leg was ready tand that we can come pick it up.We never authorized him to move forward with making the replacement leg after we realized that it hadn't been done after 2 months.My husband called and we just wanted this to be resolved,said he would come pick up the replacement leg (on 8/26).Steve did offer a 10% discount which was agreed by us and we brought the chair and leg home (Steve screwed the chair leg in at the warehouse and all seemed fine). When we got home, my daughter sat in the chair and the replacement leg was wobbly, we looked at it and it was cracked.Contacted Steve via text, sent pictures and he said he’d repair it if we brought it back to him.Told him we’re not interested in working with him any longer just want a refund.He told us he’d not be providing a refund but would repair it.We need to end this with him and have someone do the job that is reliable and need the project refunded.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We contracted with this business to refurbish patio furniture. The representative (owner we assume) contracted to complete the work as stated in the document he provided. He took possession of the furniture on 8/16/2021 and promised delivery on 9/28/2021. When the promised delivery date passed there were numerous/countless phone calls initiated by us to the owner which were met with excuses for delays (e.g., supply delays, equipment failure, staffing shortages, etc.). Over time response to calls was poor and reliability of responses and promised delivery dates increasingly lacked credibility (amounted to lies). The table and fire pit were finally delivered well last the delivery date and the remaining furniture was delivered on 5/20/2022 (8.5 months late). At delivery the representative stated the job was more complicated than expected and that he learned some things in doing the work; what we would expect from someone who made such big promises and bragged about his extensive experience when he was contracting for the job.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Steve the owner of Dinettes finally picked up my two olive green custom upholster sofas for some minor reinforcing of the sofas as I had them for 10 years. I simply requested they be reinforced as the upholstery is in pristine condition, however it has been over two months since he has picked up the sofas and he continually has excuses for why he cannot finish or deliver them. Also, I paid upfront 250 in cash and he failed to give me the price even after picking them up. He told me that it should be not more than 700.00 and gave me a carbon copy of the 250 payment and clearly indicated 95 dollars for delivery and pick up from Silver Spring (pick up) and drop off in Columbia MD. He has been rude, arrogant and refused to give me the price nor has he returned my sofas. He also took my screen door from the balcony and has yet to return it after more than one month. This guy is not reliable nor professional and runs his business like a hobby and does not communicate nor honor deadlines nor does he care. He went on and in about all his issues and how busy he was. I want my sofas in the same clean and pristine condition as picked up by him and my screen door returned ASAP. Further, I paid him 150.00 to replace my locks in my new property that I took possession of on September 10th and he did not explain that the smart locks have master key and he failed to give me that part nor the directions, As a result, when I misplaced my front door key a week later I had to call him and he did not care that he had the master and there were excuses for why he did not give me the master. As a result, I ended up losing another 250 to a lick smith to cut open and replace the smart lock and she explained how they work. I want my sofas delivered for the price discussed of 700 minus the 250 I paid so ready and I want a refund if my 150 for the front door lock installation as he failed to give me the master nor explain how the smart lock works.

  Customer response

  11/01/2021

  ---------- Forwarded message ---------
  From: ******* ***** <**********@*****.com>
  Date: Sat, Oct 30, 2021 at 3:28 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  

  
  

  This has been closed by vendor and sofas delivered. 

  
  

  Please close this out.

  
  

  *** *****

  
  

  Sent from my ******

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩