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ComplaintsforRSL Auto Sales
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Complaint Details
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Initial Complaint
04/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 2022 I paid off my loan on my 2008 Dodge Caliber I bought from RSL Auto Sales Keymar Maryland. RSL Auto Sales has failed to provide me with the lien release required by Maryland Law.Business response
06/07/2022
Business Response /* (1000, 7, 2022/04/22) */ ***Document Attached*** The attached letter was mailed 3 times to the individual in question at the address on the letter. The first 2 times were regular mail (we've NEVER had a problem sending lien releases regular mail before). The 3rd time was certified to the same address. The first letter was mailed on March 23, 2022 when the client was told it would be mailed. The client wanted it that day the paid by check, but our policy is to have the check clear first. Then mail the letter. The second letter was mailed after a call from her irate boyfriend. She claims they did not receive any of the letters, but our return address was on the envelope and we have not received any of them back yet. The certified letter was delivered 4/21 (after being delayed in DC for a day). She showed up on April 20 with the police and received yet another copy of the release letter. We have fulfilled our duty of providing the lien release 4 times, and we acted in a timely manner for each request that ******** and her boyfriend made. We consider this matter closed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.