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Business Profile

Credit Union

FedChoice Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The BANK charge my account, move funds between my account and close my account without proper notification more than 3 incident.

    Business Response

    Date: 05/09/2025

    Compliant by member regarding refund/exchange issues resolved during an in-person visit. Compliant closed.

  • Initial Complaint

    Date:01/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed (stolen) by Fed Choice. I say stolen because I had made the following recent payments:2 weeks ago - $1950.00 Earlier - $1,100.00 Earlier - $200.00 My payments were up to date. The next due date is August 25, 2024. My car was repossessed just a few minutes after I was in the Fed Choice to take care of a credit card discrepancy. I have made a police report. The two people that have been giving me a hard time are ****** and *******. They do not want to take my payments and when they do they do not post them correctly. I believe the result of their wrong posting resulted in the repossession. I was never told or sent a letter stating they would repossess my car. I went to their attorney's office but they did not want to work with me. You can call me at ************ for more details and to let me know what you can do for me. I will accept a call from you or ***** ****, but not from ******* ******. Whatever you can do to help me get my car back ASAP will be greatly appreciated. FedChoice Credit Union has placed a Chapter 7 bankruptcy on my credit report, which is strange because...I NEVER filed a number 7 bankruptcy!!.I was not behind in my payments, so there was no reason to repossess the car. So, it was actually stolen by Fed Choice Credit Union who had it wrongfully repossessed. At least three different people (*****, **, and ******) told me that my account was in good shape. I was told this on the very day they had my car towed. I DO NOT OWE $32,000. There were times when I payed my car note twice.

    Business Response

    Date: 02/12/2025

    Member was contacted in writing and by phone before and after her compliant. All forms of communication were declined by member. 

  • Initial Complaint

    Date:09/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is against Fed Choice. I have been locked out of my account for ten days for reasons I was only just told about and which I do not at all understand. Now for two days, the people I am talking to cannot fix the problem; they call, say "do this, do that, now it will work." But I am still l locked out. This account has the bulk of my discretionary moneys and it's a lot. If this is not resolved by *** today, I will be closing this account, which I opened in 2003.

    Business Response

    Date: 02/12/2025

    Constant contact was made with the member while the compliant was reviewed and resolved. 


FedChoice Federal Credit Union is NOT a BBB Accredited Business.

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