ComplaintsforHaynes Plumbing And Heating Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a multi-service repair contract with *********, a national company that send out its contractors to repair (I have also filed a BBB Complaint just now against *********).. About 2 weeks ago I called ********* to come out and check my toilets as I had had an unusually high water bill and **** Water Co. had told me there might be a leak. ********* sent out Haynes Plumbing & Heating Co. about 2 weeks ago. The Haynes plumber came out and checked all 3 toilets in my home and found nothing. However, they broke my toilet on the first floor as it will no longer flush and lacks water in the tank. .That toilet was working fine before Haynes Plumbing came out here. Since then I have called Haynes Plumbing several times (*********, also) and they fail to respond, either to call me or return my calls. It is not right that I am stuck with a toilet that Haynes Plumbing broke . PLEASE HELP ME.Business response
09/06/2022
From: ************ <************************************>
Date: Fri, Sep 2, 2022 at 2:04 PM
Subject: Haynes Plumbing And heating Inc
To: ***********@mybbb.org <*******@mybbb.org>
Good Afternoon,
To Whom it may concern,
Complaint ID ******** **********************;
We were contracted by ********* *** to check issue with toilet.
Plumber found issue was inside Tank . Owner did not have converge.
We never repair or touched existing toilet. We notified ********* and they closed work order.
Below is a copy of work order .
Please contact ******** *** on owner's coverage
Sincerely
Chris H*****
Haynes Plumbing
************************************************;Customer response
09/06/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********To Whom It May Concern:
I am rejecting this response because: Haynes Plumbing is telling a lie. My toilet was working perfectly before I had the misfortune of being contracted with ********* and their contractor, Haynes Plumbing. Now the toilet is broken because HAYNES PLUMBING BROKE IT! In addition, ********* had its assistant to the president, a **** *****, call me two or three times to arrange for Haynes to return and repair my toilet. ********* even had the nerve to send me a contract stating it was not responsible for toilet repair. HAYNES NEVER MENTIONED MY TOILET PROBLEM WHILE IN MY HOME. IT IS WRONG FOR ME TO HAVE TO PAY FOR REPAIRS FOR MY TOILET BROKEN BY HAYNES PLUMBING, THE CONTRACTOR OF *********. HAYNES PLUMBING IS LYING. THEY MADE NO MENTION AT ALL ABOUT MY TOILET WHILE IN MY HOME. THEY BROKE MY TOILET!!!This is beyond wrong and I must sue *************Regards,**********************************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.