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Complaint Details
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Initial Complaint
10/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car to RPM on Sept 8th for a 6 day paint job. On the 16th, I was told they had to replace my battery, but they did not advised me of any mechanical issues before conducting the repairs. I received a text saying my car was ready on the 19th. I arrived on the 20th at 8 am to pick up the car and was told the car would be ready at 10 because they had to take pictures and clean the car. At 10:15 I asked for an update. I was told by ***** the lights on the dashboard were on and they don't know what is wrong with the car. I received a call later in the day from the insurance company that the shop had to replace my amplifier. I was told I could pick the car up, but the car would have no sound. The part needed would not be available for 5 to 6 days. I called on the 27th and was told the car would be ready on the 28th. At this time, I told ***** I am not paying the $250 deductible because they caused damage to my car and no one can explain why or how it happened. He said, he would talk to the manager. I arrived on the 30th to pick up the car. I was told I owed $200 and they took $50 off. I asked why would I pay anything when they had the car for 22 days and caused unknown damage to the car. The manager said, "it is fixed isn't it? I don't know if the car is fixed because no one will explain what caused the issue. I don't know why the shop was working on mechanical issues on the car when I came for a paint job. They had the car for 22 days and can't or won't tell me exactly what they did to cause the damage. I want my $200 returned because I am taking the car to another mechanic to have them verify what was done to the car. The car is a 2017 ***** ** *** * sport with less than 48,000 miles. All of the maintenance to the car has been done at a ****** or ***** dealership.Business response
11/14/2022
From: Saundra D***** <*************@rpmautocenter.org>
Date: Thu, Nov 10, 2022 at 3:06 PM
Subject: *********************** - `
To: *************@mybbb.org <*******@mybbb.org>
RPM will be reimbursing the customer
Saundra D********
Office Manager/Accounting
RPM Auto Center
*********@rpmautocenter.orgInitial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Well basically they never fixed my car and I was waiting 45 days they called and told me my car is ready and it wasnt they gave me my car back with a dead battery and then once I got the battery change the film tools in my roof of my car with rpm motors left holes in them I still dont have a car and I paid over $1000Business response
05/02/2022
CUSTOMER VEHICLE WAS TOWED IN ON MARCH 8, 2022 AT 11:19 AM... THE AFTER THE DISASSEMBLY AND ORDERING OF PARTS WHICH WAS ON A NATIONWIDE BACKORDER WITH NO ETA, THE INSURANCE ADJUSTER WAS OTIFED ALONG WITH MR ********** THE VEHICLE UNFORTUNATLEY COULD NOT BE REPAIRED WITHOUT THE PARTS, WHEN THE PARTS CAME IN WORK WAS STARTED ON MARCH 22,2022, (******************* WAS NOTIFIED) ONCE REPAIR WAS COMPLETE ******************* WAS NOTIFID TO COME PICK UP AT 4:30 ON APRIL 14, 2022, ******************** ARRIVED A 4:15 INSISTING THAT HE RECEIVE HIS VEHICLE NOW, HE WAS ALSO IMFORMED HIS BATTERY WAS LOW AND NOT CHARGING AND THAT IS WHAT WAS TAKING SO LONG HE RECEIVED HIS VEHICLE AT 4:40. ******************* IS CLAIMING RPM DID SOMETHING TO HIS BATTERY (WHICH WE DID NOT) ONCE OFF THE PREMISSES ******************* TOOK HIS VEHILCE ELSEWHERE AND HE RECEIVED THE SAME INFORMATION REGARDING HIS BATTERY BEING LOW, AGAIN HE BLAMED RPM, SINCE HE STRONGLY FELT THAT RPM DID SOMETHING TOTHE BATTERY RPM REPLACED THE BATTERY AT NO CHARGE TO ********************. ******************* PAID A $500 DOLLAR DEDUCTIBLE NOT $1000, I DO NOT KNOW WHAT THE PICKKUTRES ARE FROM ******************* PRESENTED I ASKED THE **** WHO WORKED ON HIS VEHICLE AND THEY WERE NOT HIS. NOT SURE WHERE THEY CAME FROM
RPM IS NOT WILLING TO REIMBURSE ******************* HE DID RECEIVE A NEW BATTERY AND HIS DEDUCTIBLE WAS ONLY $500, WE DID OUR DUE DILIGENCE WITH THIS CUSTOMER IN REGARDS TO KEEPING HIM INFORMED AND DELIVERING THE VEHICLE
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.