Business Profile

Auto Rentals and Leasing

All Car Leasing Inc

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Complaints

This profile includes complaints for All Car Leasing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

241 total complaints in the last 3 years.
105 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Car reservation date: 11/1/25 Pick-up time: 1:45 PM I chose this rental agency because of the affordable rate and reviews indicating a fast and easy process. However, my experience was the exact opposite. I arrived early for my reservation, yet upon arrival, there were no on-site staff membersonly self-service kiosks. Out of four kiosks, only three were working.After waiting in line for over an hour, only one customer had completed their transaction, and that individual was given the wrong keys. Each person ahead of me expressed frustration over unexpected chargeseach being told they owed $150 or more above their original booking total.With no staff to assist, no clear communication, and no way to escalate the issue, I was left stranded. I had an event to attend at 5 PM (an hour away) and could not afford to wait an additional two hours, as suggested by the automated support line, just to speak with someone.When I called to cancel, I was told my only option was to email or continue waiting indefinitely. This is unacceptable. The lack of customer service, transparency in pricing, and basic operational management caused unnecessary stress, delay, and inconvenience.I am requesting a full refund of my reservation and a review of this locations practices to prevent future customers from facing the same experience.
Business Response
Date: 11/02/2025
You have the wrong location. I was at the ****************************************************************. But I closed rent a wreck like 5 years ago. And I have since completely closed everything last year in August of 2024. So please find the correct location for this complaint.
Thank you,
**** Beth *********
Business Response
Date: 11/11/2025
Dear *******,

Thank you for contacting us and for providing details regarding your recent experience.

After a thorough review of your reservation, we have confirmed that all charges were applied in accordance with the terms and conditions agreed to at the time of booking.

Please note that your reservation took place during a high season period, when demand and customer traffic are significantly higher at all rental locations. As a result, waiting times may increase. Our agents work diligently to assist customers and expedite the process as efficiently as possible.

We understand that waiting can be inconvenient; however, such delays are normal during peak travel seasons and do not qualify as a service failure. According to our records, you arrived at our office but chose to leave voluntarily before initiating or completing the check-out process. Because your vehicle was already reserved and prepared for your scheduled pickup, this situation does not qualify for a refund of the prepaid amount.

Additionally, please be aware that differences in pricing at the time of rental may occur when customers do not meet certain insurance or ********************** requirements (such as valid insurance coverage, credit card type, or security deposit eligibility). In your case, since no direct interaction with a rental agent occurred, we could not verify your specific conditions or determine if any such adjustments would have applied. Its also important to note that no in-office charges were made, as the rental process never began.

We appreciate your understanding and the opportunity to clarify this matter.

Thank you... Cristian ***** <**************************************> Location Owner
VIA: ***** ******, NP Auto Customer Care
Initial Complaint
Date:10/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in May of this year, 2025, I rented a car from Priceless Car Rental in ***************, ******* (AKA JC Car Rental) through CarTrawler. To begin with they tacked on more charges than stated online from insurance to the deposit to giving me a car that was a downgrade from what was shown online. I realize it won't always be the exact same car sometimes, but something comparable I do expect. It said I would get a Sorento, full size SUV or something similar. They had nothing close. Instead they stuck me in a small ****** Kicks crossover which had all kinds of issues including a bald tire which I didn't realize until I got a flat and had to call a mobile repair company in the keys. I ended up having to pay $169 which they refused to give me a refund for. That's a separate issue. The price quoted was $289.94. They charged me $37.14 at time of reservation leaving me with a balance of $252.80. When I went to pay for the car rental, they ended up overcharging me for insurance that stated $11 per day online but instead they charged me $30+ per day along with a $500 deposit which clearly stated in the confirmation as $250. They did not care and proceeded to charge me what they wanted. Additionally, they took my $37.14 and never applied it. These people are scammers and do nothing but rip people off. They gave me a car that was ****, dirty and to avoid being charged $50 to $600 for a "dirty" car, I paid to clean it thoroughly. Even removing stuff that was there too begin with just so they don't turn around and charge me for it. I finally went back in September to claim my $500 deposit because I haven't received it yet and they gave me a receipt stating they credited $481 which I now have an open BBB Claim with the Ally for this credit to my account which I haven't received. What I want now, is the $19 difference they owe me. They should have credited the full $500 deposit, nothing less. I want my money back.. These people *** to be put out of business. They're scammers...
Business Response
Date: 10/27/2025
I apologize for the stress and confusion of this situation. The location had issues with refunds and the only way to remedy them was to show the refund ticket to your card issuer in a chargeback dispute to get the money released. As for the other issues on insurance coverage, the terms and conditions are disclosed when you make the reservation and then followed up on at the counter. If you don't have the necessary coverages (and the 3rd party coverage from the online travel agency is not accepted by this location) then the rental cannot continue. The dispute should be resolved soon and I'd like you to follow up when it is as well as sending me the tire repair receipt to see if they might reimburse that cost (fingers crossed since that falls under damage claims and out of what I usually assist with). My email is ***********************************
Initial Complaint
Date:10/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/16/25 Car rental with expired plates
Business Response
Date: 10/26/2025
I apologize for the stress of the matter. This has been noted in the complaint with our customer care department recently and the location does not consider this an issue that would be compensated as fleet plates are perpetual in ******* when it pertains to expiration dates. ***** - ** Auto Customer Care
Customer Answer
Date: 11/08/2025
This complaint was not resolved. Could you please open the file once again?
Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car with them in *****, ** coming from **********. After a long flight that was delayed I had to wait for the shuttle. By the time I got to the counter they said they had given my car away because it was over the 2 hour grace ******* How was I supposed to make my flight get in on time. Especially with a government shutdown. This place is a scam and I know I am not the only person they have done this too. They offered no help. They are just stealing peoples money.
Business Response
Date: 10/26/2025
I apologize for the stress of the matter. The 2 hold for the reservation was disclosed on the online travel agency. It is an industry standard and is what we must do to keep inventory on the roll. Since delayed flights ARE a risk at any given time, PREPAID car rentals should be done with the travel protection in place or possibly done as PAY ON ARRIVAL. Just our advice. ***** - ** Auto Customer Care
Customer Answer
Date: 10/29/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 24027480

I am rejecting this response because: I should not have to pay extra for protection because of a delayed flight. The company needs to do better. Delayed flights happen all the time and the company is renting cars to people flying into airports. This policy needs to be reviewed. It is a ploy to make money off of people. Not to mention 3 other people rented a car and ended up declining while at the airport rental location because they require insurance even though people already had it. It is a very scam like organization being run.

Regards,

******* *****
Initial Complaint
Date:10/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Oct 2 to Oct 5. Everything was fine except when I picked up the car on Oct 2, the lady at the counter told me I have to take out car insurance or my reservation will be canceled. I travel to ******* twice a year and throughout the country. My AMEX covers the rental car. Why is this company any different when other car rental cam declined on insurance. As a matter of fact, my friend that met me in ******* also rented a car from Sixt and he was able to decline insurance using his credit card. My bill was $133.47, I just want a refund ($83.02) on the insurance and hope to open a case against the company because there was an elderly man before me was so upset about the insurance that looks like he was about to get a heart attack. Customer credit card should have the same coverage regardless of which car rental company we rented from
Business Response
Date: 10/26/2025
I apologize for the stress of this matter. The terms and conditions vary from company to company. The 3rd party coverage credit cards offer to their clients is not accepted at this location and was disclosed on the online travel agency site you used to book this reservation. There are no adjustments due on this transaction. *****-** Auto Customer Care
Initial Complaint
Date:10/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a car through priceline. I purchased the car insurance through priceline ($18) to make sure we were covered. When arriving at the priceless car rental they made us purchase the insurance again ($26) and charged us a $500 deposit that they said would be refunded after 1-3 business days. Its not until you received the contract (after payment) that it says the deposit will not be deposited for ***** business days. They are engaging in fraudulent practices. I contacted priceless car rental who were less than helpful and priceline as well who did not help either.
Business Response
Date: 10/26/2025
I apologize for the stress of the situation. The deposit is an industry standard and each company handles them differently. As for the 3rd party insurance, it is disclosed on the terms and conditions for rental that this location does not accept that (for who knows what reason). If the deposit has not been cleared (AUTHORIZATION released or CHARGE refunded, depending on what they did) by the 15 day **** after returning, email me at ********************************** and I will follow up. PLEASE include your reservation number (starting with PR) and we'll go from there. You can in fact, do that sooner if you'd like and I'll get you more info then. *****-** Auto Customer Care
Initial Complaint
Date:10/06/2025
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a complete SCAM! They say they take all types or car Insurence. I have FULL coverage and they refused to accept it. They want you to have $250 or less deductible mine is $750 and a deductible has ZERO to do with them. So the car rental was TRIPLE the cost I was expecting to pay. In the moment there is nothing that can be done as they refused to let me cancel so I could they go to another company. Multiple people in front of me had the same issue
Business Response
Date: 10/26/2025
The terms and conditions for rental are disclosed upon making the reservation. Those are either met at the counter or you must purchase the products to allow you to qualify to rent. If you do not want to purchase those, then you'd forfeit the non-refundable prepaid fees for the reservation. I apologize for the stress of the matter. There is no adjustment due in this matter. ***** - ** Auto Customer Care
Customer Answer
Date: 10/28/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23976428

I am rejecting this response because:

THIS company is scammers! No where does it say the amount of deductible I have to have prior to arrival at pick up. $250 deductible or less is outrageous. I am fully covered with a $750 deductible what does my Insurence deductible have to do with them? NOTHING! They are just forcing you to buy their $25/day Insurence

Regards,

***** ********
Initial Complaint
Date:09/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This service was the worst I have ever received in rental car history. I waited over an hour for shuttle pickup. Once the shuttle did arrive, the driver had to pry the doors open, the ** wasnt working and the driver was not friendly at ALL! I felt unsafe and departed the shuttle bus. I called to see if another shuttle could pick me up, only to be sent to a continuous loop of (automated calls and unhelpful texts) requesting a refund due to never being picked up by shuttle service. I have reached out to the company several times requesting a refund.
Business Response
Date: 10/02/2025
I've spoken to the customer... she is upset that the shuttle did not come but did use the rental. The location stands solid that once the client takes the rental, the money is earned. They further feel the shuttle is a free service that helps several companies get clients and they cannot control how they are serviced by the third party shuttle company. This one is closed, unfortunately with no resolution available. ***** - ** Auto Customer Care
Initial Complaint
Date:09/15/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 12, 2025 my husband and I took a trip to ************* for three days. I booked the trip through priceline. Upon arriving there we took the shuttle van to priceless where we were suppose to pick up the car. Once there I had to paid a ****** deposit that I was told I will get back once I brought the car back. Return the car on Sunday June 15 and were told my deposit will be back on my card within 14 days. Fourteen days have past no deposit. So I call and the representative told me it take up to 30 business days before it's refund. 30 business days later I gave them a call and ask about my refund I were place on whole then the phone hung up. I call back and the phone just ring ring ring. A few days later I call back again the representative told me to call back on that Saturday and talk to the manager he can help me with that situation. I call back the manager wasn't in. At this point it's 45 days now. So I decided to call the home office to report it and get some answers. The representative there took my statement email the priceless office in ***** and asked them to respond on the matter and for me to give her five days to hear back from them. Every two weeks since then I been calling the home office different representative answering but still no help. Friday September 12 been 90 days and I still haven't heard from the company or the home office nor received my refund
Business Response
Date: 10/02/2025
We are reaching out regarding the security deposit made at the time of your reservation. Please note that we have completed all the necessary steps on our end to authorize the release of this deposit.

We fully understand your frustration, and we sincerely apologize for the delay in the funds reflecting back in your account.Unfortunately, once the deposit is released from our side, the time it takes to appear depends solely on your banks internal processing times. We show in the system it was released 6/15/25 (approval code *******) on your Discover card.

For this reason, we kindly recommend contacting your bank directly to request an update. Alternatively, you are fully entitled to open a claim (dispute) with your financial institution. Should you choose to do so,please rest assured that we will fully support and cooperate with the process. We are committed to delivering excellent service, and we deeply regret the stress and confusion this situation may have caused.
Should you have any further questions or require assistance,please dont hesitate to reach out.

***** ******
NP Auto Group Customer Care
************
And what does the Lord require of you?
To act justly and to love mercy, and to walk humbly with your **********************
Customer Answer
Date: 10/03/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23889563

I am rejecting this response because:
They are lying the attachment documents will show the only transaction I had for the month of June. I also noticed my bank as well and they also have the same transaction as me and don't show a refund from priceless car rental.

Regards,

****** *****

Customer Answer
Date: 10/23/2025
Good evening, on October 3, 2025 I notified my bank (Colony) as ask of you all in the email to inquire about the issue and inform them on what was going on. They has file a dispute and investigating the issue.
Customer Answer
Date: 10/23/2025
Here are some more documents action that's in place
Customer Answer
Date: 10/23/2025
Here are some more documents action that's in place
Initial Complaint
Date:09/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pre paid for a rental car through Priceline to pick up on August 27th from Priceless at Pick-up: Priceless Car Rental ********************************************************************** Upon arriving at Priceless to get the car I was waited on by *****. ***** informed me that the car I was being given had a crack in the windshield and the tire pressure light stayed on, I stated that the cars were nothing but junk; he replied that it upsets him when people call his cars junk. After being told that if I cancelled the contract that instead of paying $25 dollars a day it would jump up to $43 dollars a day. So I chose a car where the tire pressure light stayed on. I drove the car off the lot. I realized that after reaching a certain speed the car began to shake. On August I spoke with a young lady whom I was told name is ***** (worked out of the same office as *****) I was told to bring the car back (no mention of not being able to get a refund) on the 28th because it was after 11(I picked the car up at 11 on the 27th). I brought the car back but did not want any other car because they all had cracks in the windshield. I was told by Priceless they would submit the invoice to Priceline and I would be charged for a two day rental.On September 4, 2025 I called Priceline regarding my refund and was told that the rental was non-refundable. I then called Priceless and was told the same thing. I stated that none of the cars at the lot were fit to drive. I called several times going back and forth between Priceline and Priceless, only to be called by ***** threatening me, saying he called his corporate office and what they would do if I didnt stop harassing them. I was told by ***** (the office manager) that I rented the car under Priceless and there was nothing they could do because they were Niffty car rental. It says no refund even for COVID, but my problem is why should I be forced to drive unsafe vehicles.
Business Response
Date: 09/18/2025
From our location:
What I see in this complaint after talking with the manager who dealt with it personally, is a lady who had an opinion about everything, still got to choose her car, as she said in the claim, and drove it around for multiple days before calling to report a problem. I dont see how this could be eligible for any kind of refund, she drove it multiple days and decided to bring it back when she decided she didnt want it anymore. And for her to say all of our cars have cracks in the windshield is entirely FALSE, obviously, and it seems like a half hearted attempt to get something for nothing, in my opinion. If you need a formal response I can provide one, if necessary.
Thank you forwarding the customers complaint to us. Our formal response is:
As you know we strive on customer service. The customer in this case accepted an upgrade of her own choosing. The vehicle she
reserved was available but not to the size she anticipated. We being in the customer service industry were willing to upgrade our customer at NO added expense to the customer. The customer accepted the upgrade at the time of rental, with a small indentation in the windshield.
The tire sensor was not illuminated at the time of rental. The customer did reach out to us multiple days later and inform the rental car office of this illumination of the tire sensor. We are taken ***** of the customers request of refund, being she requested an upgrade and had NO complaints for several days. We appreciate every customer and their thoughts in the same manner. We feel as though no adjustments should be made to this transaction.
***** - NP Auto Group Customer Care

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All Car Leasing Inc is NOT a BBB Accredited Business.