Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  18707 N Frederick Ave Gaithersburg, MD 20879-3164

• 

  Nextcar All Vehicle Rental

  4010 W Northern Pkwy Baltimore, MD 21215-4413

• 

  Nextcar All Vehicle Rental

  6922 Liberty Rd Baltimore, MD 21207-5848

• 

  Nextcar All Vehicle Rental

  2430 York Rd Timonium, MD 21093-2223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Priceless Car Rental to pick up my rental. They told me upon pick up I would need to pay an additional $50 per day because I did not have one of their 4 approved insurance companies, an additional $20 per day to use the Sun Pass and that the Florida toll roads no longer accepted cash (they do), and that we would also pay the toll amounts. I was shocked, I paid for a collision damage plan as well as have a major car insurance company and the issue was not with my coverages, just the company was not one of four. I asked the gentlemen if he would allow me to cancel and refund my transaction despite company policy. He said that was fine, he would approve the refund despite company policy, I would just need to contact ******* and they would contact him. I then confirmed with him 2 more times he would refund the whole amount before cancelling. Well ******* called and they told said they would not refund. I called Priceless thinking there was a miscommunication and I was given a fake email to reach out to in order to speak to a manager. I have tried calling Priceless back for days, ******* has tried calling Priceless and can't get a person to answer. I would not have cancelled if I had not been promised to get a refund.

  Business Response

  Date: 08/28/2025

  Conversations are impossible to confirm and the terms and conditions disclose the insurance carriers that are allowed to be used.  The terms and conditions also clearly state that the reservation must be cancelled within 48 hours of the reserved time.  There is no adjustment going to be made in this transaction.  ***** ******-NP Auto Customer Care

  Customer Answer

  Date: 08/29/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23751628
  
  I am rejecting this response because:
  If you had attempted to reach out to the representative to even attempt to confirm the contents of the conversation you would see that the representative did in fact promise to waive the non cancellation policy. As previously mentioned had that not been promised we would have continued the transaction and just never done business with you again. Much like the two people in front of me said they would do. 
  

  While I understand the accepted insurance providers are listed it is in the small print under a discreet portion. Considering I had already purchased additional coverage totaling $100, to charge on top of that for not having Geico, USAA, or Statefarm $50/per day should be criminal. 
  

  All of this doesnt even mention your predatory pricing for the toll usage ($20 per day plus toll fees) or that your employee lied to me and said I couldnt just pay cash at the tolls and I had to have the pass. Or that the shuttle to pick us up and take us to your office had us waiting 45 minute in the heat while we watched other providers shuttles come and go multiple times. 
  

  I hope the outcome of this is it saves at least 1 person from ever doing business with your company. 
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a scam and I want my deposit money back. I have tried to work this out with NextCar and they refuse to diligently respond. We reserved a car in advance for our ****** trip. We my 2 kids and I got to the place (which took a hour due to its slow shuttle) they did a bait & switch on us. Thry said if I didnt show an obscure record of car Insurance (determination notice) I would need to pay for their DAILY insurance rate. Then, they said if we didnt elect to pay the hidden $14.99-24.99 PER DAY Sunpass toll fee they would levy penalties on top of that. I asked why they wouldnt take my insurance card and they said they wouldnt, I would need this high priced (unnecessary) insurance. I said no - then they cancelled our reservation. This left my kids and I on the side of the road in hot summer Florida sun with no transportation. We had to get an **** we had not budgeted for but our lives were at risk in mid day sun along the busy freeway. We never got a car. Didnt have a car the entire vacation and had to spend money on **** we didnt have. I demand a refund of whatever they charged on my card - and their lucky I dont sue for breach of contract, fraud and negligence. And I may.

  Business Response

  Date: 08/18/2025

  The location has in their notes that you did not qualify for the rental due to insurance terms and conditions and did not want to purchase that at the counter.  You obviously did not take the rental but those terms and conditions are disclosed on the online portal.  With all of that in mind, this reservation is not eligible for a refund of prepaid fees.  I apologize for the stress of the matter.  ***** ******-NP Auto Customer Care.

• Initial Complaint

  Date:08/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental car through Expedia with Priceless Rental Car. The reservation was prepaid and listed as non-refundable. When I arrived at the rental location, I was denied the vehicle because my personal auto insurance deductible was too higha requirement that was never disclosed during the booking process. The only option they offered was to purchase their high-cost insurance, which I declined. As a result, I was denied the rental and left stranded approximately 3 miles from the airport, without shuttle service or assistance.I contacted ******* to request a refund, but they refused, citing the non-refundable policyeven though the denial of service was not due to any cancellation or fault on my part. This experience highlights a serious lack of transparency and appears to be part of a broader pattern, as Priceless Rental Car currently holds a 1.4-star rating on ****** with numerous complaints referencing similar practices.I am seeking a full refund of my prepaid reservation and request that the ************************ investigate this company for engaging in deceptive and unfair business practices that harm Florida consumers and visitors.

  Business Response

  Date: 08/05/2025

  I apologize for the stress and confusion of this situation.  All of the location's terms and conditions are spelled out in the online travel agency sites prior to making the reservation including insurance requirements.  At this point, there is no adjustment or refund that will be done.  *****-** Auto Customer Care

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the delayed refund of my security deposit and to demand a compensation payment as a result of Priceless Car Rental 's breach of our rental agreement. On June 25, 2025, I rented a vehicle from them under rental agreement or confirmation number PRSJU0096676, and returned the vehicle in good condition on June 28, 2025, as scheduled. According to the terms of our rental contract, my security deposit should have been refunded within 14 days of the vehicle's return. It has now been well over a month since the car was returned, and I have still not received my deposit. I have attempted to resolve this issue by calling priceless on multiple occasions, but the deposit has not been returned. This failure to process the refund in a timely manner is a direct violation of our rental agreement and, according to consumer protection laws, entitles me to compensation. I hereby demand the immediate return of my security deposit in the amount of $250. Furthermore, in accordance with applicable consumer protection laws for this type of contract violation, I am demanding an additional compensation payment ranging from $2,500 to $10,000 for this breach. I expect a prompt response to this letter and a clear plan of action to resolve this matter within 7 business days of your receipt of this letter. If this issue is not resolved to my satisfaction, I will be forced to escalate this complaint to the appropriate consumer protection agencies and pursue all available legal remedies.

  Business Response

  Date: 08/05/2025

  I have contacted both the client and the location regarding this refund.  Although it has not been accomplished as of this date, it is in process and has had administrative reasons for not being done yet.  I apologize for the stress and confusion of the situation.  *****-** Auto Customer Care

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was July 11th, 2025. The business, Priceless Rental car company was committed to provide me with a rental car. I was charged, but the rental car service was not provided. When I arrived at the business, I was told in order to forego insurance coverage through the rental car company, I had to provide proof of my own insurance. My personal insurance cards were provided. The agent then asked for a declaration page. I had in my possession by way of email a copy of my declaration page, however it would have taken time for me to locate this document which is not usually requested as proof of insurance. It was nearing the time of close, and the agent told me that I had 5 minutes to find the document. I had only been there about 15 minutes, ********************** the lobby alone seeking assistance. I asked the agent to cancel my booking. He verbally assured me that I would be refunded the half of my reservation which had already been paid. He told me to reach out to ******* to resolve my refund. Once Expedia reached out to Priceless, they refused to give ******* authority to grant me my refund. In conclusion, Priceless DID NOT provide the service for which I paid and I am seeking a refund.

  Business Response

  Date: 08/05/2025

  In doing the research for this claim, there are 2 reservations.  One is PREXP10549116 which was cancelled by Expedia.  PREXP10549118 is another one that is showing "cancelled at the counter" do to renter not qualified.  That on is non-refundable per the online travel agency terms and conditions (since it is a discounted rate).  Prior to booking, the terms and conditions are disclosed and oftentimes, they go unread by our clients.  As you've already stated, this prepaid rental will not be refunded.  You are welcome to attempt a dispute with your card issuer to see if they will assist but it is my experience they will not.  I apologize for the stress and confusion of the situation.  *****-** Auto Customer Care.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Priceless Car Rental/Allied Group regarding an unresolved refund totaling $384 of which (250 for deposit) (134 for unused days) for a vehicle rental that took place from June 29 to June 30, under Agreement/Claim Number: PRSJU0097425.Despite numerous follow-up calls, I have yet to receive the refund. Multiple representatives have assured me that the refund is "pending," but no funds have been returned to date. I have also been quoted three different refund amounts during these conversations, which has only added to the confusion. I have retained recorded conversations and receipts as documentation of these communications.Additionally, I have dated photos of the vehicle on both the day of pickup and the day of return as supporting evidence that the vehicle was returned in proper ************ has now been an unreasonable amount of time since the original transaction, and the ongoing lack of transparency, inconsistent communication, and delay have left me feeling misled and extremely frustrated.Given the circumstances and the significant amount involved, I am demanding immediate resolution and full reimbursement of the $384 owed. I expect a representative to contact me directly with a clear and final update, and for this matter to be resolved without any further delay

  Business Response

  Date: 08/05/2025

  I have contacted both the client and the location on this matter.  Although, as of this date, the deposit has not be refunded, it is certainly in the process and has been delayed due to administrative reasons no related to anything the client could have avoided.  I apologize for the stress and confusion of the situation. *****-** Auto Customer Care

• Initial Complaint

  Date:07/26/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $1000 cleaning fee for some sand that was in the car. Within 15 minutes of charging me that fee they filed a claim with my insurance company for unknown damages. There wasn't even the slightest scrape that we made on this car. Pure fraud. We came on a beach vacation, there's gonna be a little bit of sand.I've traveled to many beach destinations and never been charged a cleaning fee for sand. I clean my own cars at home and it would've taken me about 15 minutes to vacuum up the sand. Of course I would've done this myself had I known they would've assessed such an outrageous fee. I have no idea what they could possibly be claiming with my insurance company. We didnt even get in the slightest scrape while we wererenting the car. So they could be claiming thousands more.

  Business Response

  Date: 08/05/2025

  This is a wreck/damage claim that needs to go through our location for questions and clarification.

  "************************************************" <************************************************>

  "**********************************************************************************************************" <**********************************************************************************************************>, 

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Priceless Car Rental on the Priceline website. I pre-paid for the rental for the week of July 5-11 and my cost was $142. When I arrived at the office in *******, they told me I had to purchase additional insurance and other fees/charges that brought my total to $434.60 plus pay a $500 deposit that was supposed to be refundable. The representative stated that she checked out the car and took pictures when she gave me the keys. Twenty minutes after we left the car rental agency, we hit rain on the ****************. The car hydroplaned in the rain, spun three times, and hit the cement freeway divider. The airbags did not deploy. We were very lucky we were not seriously injured. The Florida State Trooper that responded to the accident and the tow truck driver both stated that all four tires on the car were bad. The tow truck driver stated that that was the cause of the accident. I tried to call Priceless seven times from the tow truck to report the accident and make arrangements and was unable to get anyone on the phone. I had to find another car rental company and pay a premium for a last minute rental on a holiday weekend. Since then, I have contacted Priceless at least eight times trying to resolve this issue. Almost every time, they ask me to hold and never come back. I always wait at least 30 minutes before hanging up and trying again. The last person I spoke to said that they would need 72 hours to respond. I didn't get a response, so I tried to contact them again and was on hold for 17 minutes. They are clearly trying to dodge the issue.I want a refund of the $434 for the week since I didn't have use of the car, a refund of my $500 deposit, and for them to pay for the replacement rentals I had to pay for to get through the week, totalling $1247.77. This would be a total of $2181.77.

  Business Response

  Date: 08/05/2025

  This is a wreck/damage claim that our location is working on.  ANY details and updates need to go through them...  

  *************************** <**********************************>

  "Priceless Support" <*******************************************************************>

  "****** ********" <***************************************************************************>

  "***************************************************************" <***************************************************************>

   

• Initial Complaint

  Date:07/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are scamming people their policies are either not listed or poorly listed - they require 300k of liability insurance or they charge you 30 dollars extra a day plus tax, they are charging the elderly an extra 10 a day just for being 74 or older - they are located off airport but its a sketchy shuttle without seatbelts in a rundown building. They shouldnt be allowed to be in operation.

  Business Response

  Date: 07/24/2025

  Each location has their own terms and conditions for rental.  These are disclosed on the online travel agent sites.  If there are items the client has not met the standard for, we try to be sure we can still rent to them but if they decline, the rental cannot continue.  I am sorry you are upset but we were able to still do the rental.  If you did not like the terms and conditions, you could have cancelled at the counter.

  Customer Answer

  Date: 07/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23624521
  
  I am rejecting this response because:
  
  It is absolutely unacceptable. They are not taking responsibility for the scam being run by their franchisee. 
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/17/25 at 11:30am we arrived at the *** rental car facility. We were picking up a rental at NextCar that had been booked and paid for in full by my husband's employer. Upon arrival, we noticed that this was the only counter with a large line. There was only 1 employee at the counter and ~20 customers in line. We left the counter with our keys at 1:47 pm-2 hours and 17 minutes later. We were not offered so much as an apology. As I waited, I read MANY reviews about extra charges being added to people's credit cards that were not authorized. My husband does not have a credit card and because of the issues in the reviews I refused to allow the rental to be put on our debit card. I offered my credit card as payment for the deposit and was told this was not possible as it was not my husband's name (same last name). We were told the only solution was to add me (the spouse) as an additional driver for a fee of $15/day. Any other rental company we have dealt with adds the spouse for free. We were also not allowed to change the name of the rental from my husband to me to avoid this fee. When we got to the car it smelled like weed so we had to wait for another car. I called the manager on 7/18/25 and was told there was nothing that could be done about any of it. She apologized for the wait saying "it was really busy" We got our car 2 hrs after our pickup time, no offer of compensation for that either. I called the customer service # and explained that I wanted to speak with a supervisor. I had to give my reason (file a complaint) and was told I would be transferred. I was put on hold and after a few minutes the call was disconnected. This also happened to people in line yesterday as we were waiting. They would get on with an agent only to be "disconnected" I would expect given the situation, booked by employer, over 2 hour wait, unclean vehicle, etc that the fee for the extra driver could have been waived given that I was only added to be able to pay the deposit.

  Business Response

  Date: 07/24/2025

  I apologize for the stress and confusion of the situation at hand.  Our locations have terms and conditions for rental that must be adhered to.  3rd parties paying for a rental is one of those situations that is avoided for a myriad of reasons you won't care about.  I will suffice it to say, we want our driver to pay for our rental.  That is also why we did not want to change the driver's name on the contract.  Your husband was ultimately going to be the driver and rightly so, we want that to stay on the contract the way he (his employer) presented it.  If the card holder wants on the contract, we can do that (and did) but then that procedure calls for an extra driver fee, again, for reasons you won't care about.

  As far as the business volume and apparent lack of deep cleaning of the rental prior to you getting it, we ALWAYS do the best we can and am sorry it did not measure up on this rental.  The staff at the store deemed it within acceptable levels and chose to not make any adjustments to the transaction.

  ***** ****** - NP Auto Customer Care