ComplaintsforNextCar All Vehicle Rentals
Auto Rentals and Leasing
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Complaint Details
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Initial Complaint
06/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was charged to rent a vechicle and was told one I got to the location that I am required to have 300k liability personal car insurance in order to deny their car insurance. There isnt anywhere on the website through ******* that stated this information. I requested a refund from Nextcar and ******* and was told that I couldn't receive one even though the companies are providing false advertising. False advertising is a deceitful practice that often leads consumers into making purchases they would otherwise not have made. This is particularly problematic when it comes to car rentals, where many companies have been known to mislead their customers. For instance, some companies may advertise that their customers are not required to have car insurance if they deny the rental company's insurance. However, nowhere in the terms and conditions does it mention the requirement of having 300k liability car insurance. This is a classic example of false advertising, where companies hide important information in the fine print.Initial Complaint
04/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 19 2023 I flew to Florida to meet for Brunch that Sunday with relatives, the main reason for my trip. After arriving in Fort Lauderdale I went to pick up rental car from Nextcar rental. Upon arrival to the off airport office to find a few people very upset about their rental. When I finally got to counter I met the lady who was to help me. After a few minutes she told me I owed 260.00 some odd dollars more than I already paid completely online with *********** (also paying for the insurance). After a long argument with the lady I was forced to provide proof of my payment to Travelocity for the rental. I sat down to open my laptop to get the info demanded! During this time there were a few other renters that were also going through the same thing, paid online and was presented with a very high extra charge to get a rental. At this time after hearing from 4 or 5 other renters it was clearly FRAUD / SCAM! I told the lady it was Fraud and I would NOT pay the extra and to cancel my reservation which they have refused. After 2 hours in the office of Nextcar with no rental I and others got on the bus to go back to Airport to find other car rental. I ended up renting from ******* Car Rental without too much trouble. By this time my meeting family for Brunch has long passed and I completely missed it which was planned for that Sunday for over a month. It is for this reason of FRAUD / SCAM and the lack of refund that I'm filing this complaint. This company clearly seems to be doing this to potential car renters who are out of state or country and might not know better that they are being scammed! This was the most ridiculous rental I have ever tried to make because Nextcar will bring you in with low rental rates and then try to fraud you in to paying 3 times the price already paid and claiming no refund on reservation!Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contracted to rent a car for a week from Nextcar at *** airport for March 11-18 2023. Arrived at the desk and heard the clerk on the phone saying she needs another car since there is a tire problem with the one I rented. Then a gentleman appeared and said my car would be ready after he fixed “a problem”. When questioned he stayed a low tire pressure problem. After being on the road for 30 minutes the pressure in the driver side rear began steadily dropping. By the time I reached the hotel in Hagerstown the alarm light was on. Called the rental and they basically blew me off to the 24/7 roadside assistance who blew me off til Monday. The upshot is that I never got in touch with the rental company again in spite of 25 calls/day between Sunday and Tuesday when the car was finally towed by the 24 hour people. I did get an email charging me for the full rental plus towing. I of course will dispute and not pay the charge but if this is not resolved and most of my money refunded I will be suing them for putting me at risk of injury or death and failure to fulfill their contract.Initial Complaint
03/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Worst rental car company ever. As other have filed, hidden charges and the company charge you a fee, higher than the price of the car rental, for insurance, even when you provide your own insurance. It's been a month and my $500 security deposit have not been refunded. Please investigate this company. This was in ***.Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ve been to the san juan location and called several times for a resolution but I kept getting the run around. I rented a car from the San Juan PR location and the car broke down at 3am, 1 hr after receiving it. The starter went out & roadside assistance couldn’t get it started so it had to be towed. The second car they gave me was dirty and had no gas in it. It also had roaches in it. I also rented the car for 3 days @ $201 but when I extended it for less than 24hrs i was charged $193! I reserved it online 2 different sites for $43 but they claimed they couldn’t honor it or didn’t know how to adjust the price. That location is ran horribly, I would prefer to speak to corporate about the matter not the location because as soon as you mention an issue, they claim to not understand or speak English. The San Juan location is ran horribly due to Long lines and 1 employee working!Initial Complaint
02/04/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I rented a car at BWI for a daily rate of @ $61/day for 6 days. I've yet to receive a rental agreement via email (Lord help me if I get pulled over by the police), I contacted NextCar today to extend the rental for an additional week. NextCar stated the daily rental price would increase from $61/day to $107/day. When I asked why they stated, "because you already have the vehicle". I don't begin to understand this increase in price, and further, without a rental agreement I have no idea what their policy is concerning extensions on rentals or pricing. This seems like a bait and switch scheme to me.Initial Complaint
01/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We made a rent a car with NextCarRent in Miami **** ** ** at Rd Miami 33142 fl, they took a deposit of $822 and we went to pick up the car the attendant told us that we can Not get the car because we want to get outside of Florida, he told us to call Expedia for the return the deposit, we just call the Expedia and they said after a few Int to try to contact this company they are not going to get back our money, we have a family who we just made a reservation and their was waiting for us to travel , you imagine how was our last Christmas because they took the money from us . We made a claim with them but we don’t have any results they took our money, I need help to stop those kind of business that stole money from the work class. Thank youInitial Complaint
12/20/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
After paying for a rental car online, I received an email from a company with which I did not pay, providing me with a confirmation number. After contacting the company I was told that NextCar does business and operates under 3 different names (Nextcar, ****** and *** ******). Upon arriving to retrieve the rental vehicle a copy of the declaration page from my auto insurance was requested. That information was provided. I was then informed that a hold in the amount of $1000 needed to be placed on my credit card. I was also informed that although my personal car insurance met the requirements of the company I would need to pay an additional $404 for auto insurance through the rental car company. The company was unable to provide information as to why the insurance was needed, nor were they able to state why this was not mentioned when the car was originally paid for. I was forced to pay this additional fee, as I was out of state with no transportation and an event I was scheduled to attend. This company will not refund $404. They have done a bait and switch on not only myself but numerous other consumers. Because you pre-pay for one company and are then switched to one of their other names, it is incredibly difficult to dispute the item with your credit card company. They are a scam!Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a vehicle from Next Car (On **** *** ***** ****, Hanover, MD 21076 (**** ********) on 12-5 22. I extended the reservation twice. after the second extension from 12-16-22 through 12-23-22, my wife and I were at a holiday party and the key was taken from the coat check at that party. I advised the branch, and the branch manager told me I could make a key to the vehicle or use my own insurance to have the car towed into the branch.. I advised I would tow it in with my own insurance as opposed to getting a key made. From that point on I was treated like a criminal. The manger disrespected my wife on multiple occasions and canceled my reservation without my consent, sending me an email and text that it was "expired" on Tuesday which was incorrect. I understood I may need to pay a lost key fee. However, the branch manager added multiple fees to the final statement in an attempt to penalize me for losing the vehicle key. She was extremely rude calling multiple times at 6 am and texting me a personal text in all caps demanding I tow the vehicle to the branch. this is all after I explicitly stated I would have it towed on 12-19-22 when I left work, I advised that the tow trucks did not have a wheel lift and they would not be able to tow the vehicle until 12-20-22 at 10 am Which happened without incident. The manager retaliated against me via my credit card charges and downright rudeness that neared harassment. Please look into unfair business practices and possible discrimination (I am ******) at this branch I advised I would file suit if needed. the only charges i am aware of are $370 for the initial reservation on 12-5-22 then $190 for the first extension from 12-10-22 through 12-17- then $111 + $223 for the last extension through12-23-22 and the lost key fee of $350. I do not authorize a $628 dollar fee or a $100 unauthorized driver fee or any other fees. The manager and the business practices are unprofessional and retaliatory. Please remove and refundInitial Complaint
12/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ON 12/6 MY FAMILY AND I ARRIVED IN MEDELLIN COLOMBIA TO PICK UP A CAR FROM THE RENTAL COMPANY NEXT CAR THAT SAID IT WAS IN THE AIRPORT. WE ARRIVE AT 130P NOT FINDING THE CAR RENTAL PLACE AND BEING TOLD IT IS 5 MINUTES OUTSIDE THE AIRPORT. MY HUSBAND, MY DAUGHTER, HER HUSBAND, MY SON AND HIS FRIEND ALONG WITH MY SELF AND MY ONE YEAR OLD GRAND DAUGHTER ENDED UP WALKING ABOUT 20 MINUTES IN A COUTRY WE KNOW NOTHING ABOUT. WHEN WE GET TO THE CAR RENTAL WE FIND OUT THE PERSON THAT WORKS THE DESK IS NOT THERE. AFTER ALMOST AN HOUR WE FIND OUT THAT SHE LEFT TO GO TO PICK UP A CAR RENTAL FROM ANOTHER PLACE. 4 1/2 HOURS LATER AND SEVERAL CALLS WE FIND OUT THIS IS A 3RD PARTY SITE AND THE LADY HAS A SMALL SUV FOR US NOT A FULL SIZE. I PAID THE CAR UPFRONT. NOW SHE WANTS TO CHARGE $150 MORE FOR CAR SEAT AND INSURANCE. I TELL HER AFTER THE INCONVENIENCE SHE SHOULD NOT CHARGE US THIS EXTRA MONEY. I REACHED OUT TO NEXT CAR AND HAVE YET TO HEAR FROM ANYONE ABOUT MY COMPLAINT. MY GRAND DAUGHT CAME BACK HOME SICK WITH BRONCITIS AS WE HAD TO SIT OUT IN COOL WEATHER FOR ALMOST 5 HOURS WITH NO WHERE TO GO. I WAS SO UPSET OUR FIRST DAY WAS TOTALLY WASTED AS WE SAT ON A BENCH OUTSIDE WAITING FOR SOMEONE TO ARRIVE TO THIS CAR SITE. I WANT TO KNOW WHAT THIS COMPANY IS GOING TO DO TO COMPENSATE US. SINCE THE CAR WAS SO SMALL FOR US AND DID NOT FIT ALL THE BAGS MY FAMILY ENDED UP HAVING TO PAY A SHUTTLE THE DAY WE HAD TO TURN THE CAR BACK INTO THE RENTAL SERVICE. MY HUSBAND HAD TO DO TO TRIPS OVER 3 HOURS TO DO SO THE DAY WE GOT THE CAR BECAUSE NOTHING THEY TOLD US WAS CORRECT ABOUT THIS CAR. VERY UPSET
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Customer Complaints Summary
114 total complaints in the last 3 years.
82 complaints closed in the last 12 months.