ComplaintsforOmega Auto Werks, LLC

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car for repair and now knocking in engine that wasn't there before. I humbled myself and still paid but now the things they said they fixed are not. Had oil leak still leaking I approved the work 1/20/2022 and received car 2/11/2022

  Business response

  02/18/2022

  Consumer Response /* (2000, 6, 2022/02/17) */ Issue was resolved thanks so much!!!!

• Initial Complaint

  11/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 7 I brought my vehicle in for an oil change (under their major inspection service) they performed the oil change and checked various points in my vehicle including tires, others. As soon as I got my vehicle back (driving 2 traffic lights down the road) the TPMS sensor fired saying there was pressure loss. I called the shop immediately and brought the vehicle back. The shop claimed to have checked the tires for any defect and concluded there was none. They claimed to recalibrate the tires and let me go. Late afternoon the same problem occurred, signaling the right front tire was losing pressure, it was after business hours and the temperatures in this region are dropping (fall season) so I assumed it was nothing and trusted the diagnostic provided earlier that day saying there was nothing wrong. When it was Monday, I was getting ready to drive and walking around my vehicle I noticed the right front tire seemed deflated compared to the other ones. I calibrated the right front tire, around 3h later the TPMS sensor fired again, I assumed the shops' diagnostic was right and kept driving and the pressure loss must've been due to dropping temperatures. Friday I had to recalibrate the tire again, and this was the procedure for about 2 weeks. I would fill up the tire one day, and 5 days (or more) the tire would have lost at least 20 PSI. By the end of the month I was convinced there was something wrong with the tire so I called the shop again and asked them to check. I brought my vehicle in November 2nd, they checked, and only then I was told that there were 2 nails in my right front tire, the same tire that was indicating pressure loss October 7, when I originally brought the vehicle in. I have enough reason to believe the nails perforated my tires while my vehicle was in their custody and thus responsibility. Due to the precise timing the TPMS sensor signaled pressure loss, being it at the same after they worked my vehicle I deem OMEGA liable for the tire damages.

  Business response

  01/28/2022

  Business Response /* (1000, 9, 2021/11/17) */ WHEN THE CUSTOMER CAME IN AND WE PERFORMED THE INSPECTION ON HIS VEHICLE NO ISSUES WERE FOUND WITH HIS TIRES EXCEPT THAT TWO WERE LOW ON TREAD AND CUSTOMER WAS ADVISED. WE DO A DIGITAL SCAN DURING VEHICLE CHECK IN OF TIRES AND THEN ALSO A PHYSICAL CHECK DURING THE INSPECTION. WHEN CUSTOMER TOOK VEHICLE AND DROVE OFF, IF HE UNFORTUNATELY PICKED NAILS OR ROAD DEBRIS ON HIS TIRES WE CAN NOT BE LIABLE FOR THAT. IF THE ISSUE HAPPENED IN OUR SHOP WE WOULD BE MORE THAN GLAD TO HAVE RECTIFIED THE PROBLEM FOR HIM AND CUSTOMER WAS TOLD THAT. ITS LIKE IF WE DO AN ALIGNMENT ON THE VEHICLE, HE TAKES THE VEHICLE AND HITS A CURB AND THE ALIGNMENT IS OFF AGAIN, AND THEN COMES BACK WANTING US TO FIX IT FOR FREE. THAT'S NOT HOW IT WORKS, WE CAN NOT BE RESPONSIBLE FOR THINGS ON THE ROAD. THIS IS WHY WHEN YOU PURCHASE NEW TIRES THEY OFFER ROAD HAZARD WARRANTY, BECAUSE IF YOU DRIVE OFF AN NEW TIRES AND SOMETHING HAPPENS FROM ROAD DEBRIS THEY WILL COVER THE REPAIR/REPLACEMENT. THIS IS NOT THAT CASE. THE CUSTOMER JUST DOES NOT WANT TO UNDERSTAND THAT WE CAN NOT BE LIABLE FOR THINGS THAT HAPPEN ON THE ROAD. ATTACHED IS A LINK OF THE INSPECTION OF THE VEHICLE FROM BEGINNING TO END. WE DOCUMENT AS MUCH AS WE CAN WITH PICTURES TO BE AS TRANSPARENT AS POSSIBLE WITH OUR CUSTOMERS. WHEN VEHICLE COME IN FOR SERVICE WITH US WE TAKE AN AVERAGE OF ABOUT 50 PICTURES OF EACH CAR THROUGHOUT THE WHOLE PROCESS. WE ARE SORRY THE CUSTOMER DOES NOT WANT TO UNDERSTAND, BUT UNFORTUNATELY WE CAN NOT OFFER FREE REPAIRS BECAUSE OF ROAD HAZARD AND DEBRIS, MAYBE HE SHOULD COMPLAIN WITH THE LOCAL GOVERNMENT FOR NOT KEEPING THE ROADS CLEAN ENOUGH. HERE IS A LINK OF THE INSPECTION WE DO AND SPECIFICALLY FOR HIS VEHICLE. https://shop.*********.com/inspection/vlNbJyuoopCauyrh6cKVs4ZcNJ5_YvVfWtcH6rgCbNI Consumer Response /* (3000, 16, 2021/11/26) */ I apologize to BBB per the untimely response as my mail provider categorized the reply email as "junk" and I was unable to see it. Per review of the shops response it has become evident that the shop's own procedures were not followed at first time I brought the vehicle back to review the sudden TPMS light firing in my dashboard. I was provided no pictures neither documentation of a diagnosis regarding why the TPMS light fired as soon as left the shop. As soon as I left the shop after the oil change and notified them of the dashboard light firing up, they instructed me to directly back up my vehicle to the technician's bay, from where I watched the technician "perform" the inspection. The technician did not elevate my vehicle to look at it from under. Nor anyone took any pictures of my vehicle. No diagnosis was performed. I was then told verbally that it was nothing and the technician reset the dashboard light. The whole process took less than 10-15 minutes. After hearing their incomplete determination I mistakenly took their word without asserting my right to a proper review and left the shop. It was only after the TPMS light fired multiple times after my initial review that I was certain that the first diagnosis was either incomplete or wrong. And thus I brought the vehicle back for a second review. Only at the time I brought the vehicle for a second revision the shop performed, in my opinion, what they claim to be their procedure. Only at the second revision I was given documentation of what was wrong with the vehicle and only then a technician performed a full and complete tire inspection. Thus, by avoiding to perform full procedure at the first revision, letting me drive for weeks, and then only doing a full diagnosis after I had driven the vehicle, the shop took advantage of the convenient position to claim that I drove over the nails myself. Since they didn't perform the proper procedure, as indicated in their own words, the first time. Business Response /* (4000, 18, 2021/11/30) */ Case was already closed by the BBB on the 11/24/2021. We are not going to keep going back and forth with this. We have explained the situation in detail. We can not be held responsible if the customer picks up a nail as soon as they leave, we don't maintain the roads. This customer was a former employee here and knows very well how these things work and knows our procedures. I will not respond any further. I the owner attempted to call him myself and he did not answer the phone. If he is unhappy, Im sorry but he can take his vehicle to be serviced elsewhere. He will not be getting free repairs because of things we have no control over.

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