ComplaintsforSheehy Toyota Of Laurel

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dennis ****** and I purchased a new car 11/11/23. To date, we have no information on our license plate for MD. Per, the store they haven’t started processing it yet.

  Business response

  12/15/2023

  I will look into this on Monday, the customer was given a 60 day temp tag. The tag work should be completed within that timeframe.  Nothing will show up in the MVA’s System until the tag work is completed.  If for some reason, the tag work is not completed within 60 days we can issue a 30 day extension but I don’t see that being necessary.

  Customer response

  12/18/2023

  I was told the selected license plate was being held for me in our folder but that’s not what I got. I got the standard plate. 

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used car from this dealer in Dec 2022. They indicated the rear shocks were replaced. They did replace the rear shocks but did not do the work completed, they did not replaced the rear shock mounts and dust boots which are part of the job. I starting hearing squeaking noises, brought the car into another dealer for diagnoses. They determined the shocks, shock mounts and dust boots needed to be replaced. Sheehan of Laurel refuses to replace any of these things indicated since they did not replace the mounts they have no legal reason to do so now.

  Business response

  09/29/2023

  All our used cars go through an extensive inspection for the Maryland inspection. At the time of the inspection, the leaking strut inserts were replaced. The vehicle was test driven after the replacement of the strut inserts was completed and it passed the state inspection. As it is standard, all repairs required at the time of inspection were performed. Our standard money back guarantee on all used vehicles is 5 days in addition to a 30-day powertrain warranty. Options for extended warranties are offered at the time of the sale for qualifying vehicles. This vehicle has been driven for almost a year without any documented complaints. 

• Initial Complaint

  04/04/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I gave the dealership a down payment of 4000 My down payment is no where on my documents or my payment sheet from the finance company

  Business response

  04/07/2023

  Attached please find copies of the sales contract.  Please refer to highlighted sections on the attachments, which document the customer’s down payment.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a billing statement from Toyota Financial Services 8/29/2022 for a new account on a 2022 RAV4 Hybrid that I did not purchase, with a first payment date of 8/30/2022 of $491.77. I called them and the customer service rep explained I needed to contact Sheehy Toyota of Laurel for them to cancel out the fraudulent loan contract. On Saturday 7/16/2022, I had my 2020 RAV4 Hybrid serviced by Sheehy Toyota of Laurel, I discussed about trading in my vehicle for a newly used 2022 RAV4 Hybrid. The newly used 2022 RAV4 Hybrid was not at the dealership, but I did review videos and pictures of the vehicle, the CarFax, and reviewed and signed a loan agreement for the 2022 RAV4 Hybrid, with the understanding that I can back out and cancel the transaction if I decided I did not want the vehicle anymore. On July 20, 2022 I went back to the dealership, test-drove the vehicle, and backed out of the trade-in transaction. The Director of Pre-Owned Vehicles Sterling Cooper confirmed with me that day that he would cancel and close out the loan contract and paperwork I signed on 7/16/2022. Mr. Cooper failed to notify Sheehy Toyota of Laurel's accounting department that the trade-in transaction did go through and was cancelled on my part. Due to his error, Sheehy Toyota of Laurel submitted fraudulent loan contracts and completion of sale documentation to Toyota Financial Services without my authorization or permission; and Toyota Financial Services processed that fraudulent loan and sent me a bill on a vehicle I do not own or have in my possession. This could and may still dramatically impact my credit report and credit records. I just spent all day today 8/30/2022, contacting both Toyota Financial Services and Toyota Sheehy of Laurel to correct that Director's error and cancel out the loan agreement that should have never been sent to Toyota Financial Services - especially since the newly used 2022 RAV4 Hybrid was connected and documented with another person's name on it.

• Initial Complaint

  05/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2021 Toyota Highlander XLE with a panoramic sunroof. on 5/11/2022 I was driving on the road when I heard an extremely loud explosion. I looked around and didn't see any damage, then I pulled off the road to discover that the sunroof had exploded. I called the dealership and they referred me to Safelite. Safelite took my information and called me back 2 days later to inform me that they don't stock the part I have to go to the dealer. I booked an appointment with the dealer (Sheehy), I took the vehicle in, they inspected, and I was told by Sheehy that "they've never heard of such a thing" and they were going to call the manufacturer to see if they will approve my repair under warranty. They called me back about a week later to say my claim for repair costs was denied due to, in their words "outside influences". There were no rocks, debris, etc. found that could have contributed to the moonroof shattering. Fortunately, I had the shades pulled otherwise I would have been covered in broken glass. There was no damage to the shade to indicate an object fell on it. After a quick google search, I saw that other SUV owners had experienced this same phenomenon and were told the same thing- outside influences caused this. Toyota should inform consumers about this issue and fix it no questions asked when this happens rather than try to brush it under the carpet especially when the vehicle is still under warranty. This presents a road safety issue as flying glass could get injure other people.

  Business response

  08/24/2022

  Business Response /* (1000, 14, 2022/07/14) */ Chris ******* 1:11 PM (1 minute ago) *** *****, we appreciate the opportunity to look into this further for you. In order for the repair to be covered under warranty, we had to reach out to Toyota directly to have them examine the issue and let us know their findings in order to determine the next steps to be able to resolve this for you. After further review by Toyota, as you mentioned, they determined that the damage was not caused by the operation of the sunroof, but rather by some outside influence. Unfortunately this repair is therefore not covered under warranty, per Toyota, and it was recommended that you reach out to your insurance company for replacement coverage. We understand your frustration, however, we are simply passing along Toyota's findings to you. We certainly want nothing more than to be able to assist you with this repair so that this can be fixed for you as quickly as possible. If you have any further questions, or if we can be of any further assistance, please don't hesitate to reach out to me directly anytime. Thank you.

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