ComplaintsforT&A Covenant Solutions, LLC

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Background Information: I own a condominium at Rosewood Properties in ************, **. Over the past years, we have gone through approximately 4 management companies and the property has not been maintained(external trash and dumpster filled and also with rodents, within the hallways of unit unkept, carpet inside hallway units not cleaned, etc. throughout the years. However, they continue to increase condo fees but property management has not fulfilled their responsibilities according to the condo bylaws. This complaint is based on the latest incident which occurred on July 15, 2022, in which, a pipe busted behind the walls of 4 units. The owners of the 4 units contacted the management company immediately to investigate the source of the issue, which took days for the management company to respond to send a plumbing company to repair so the units were continuously being damaged. The water caused mold and we reached out to the property management to attempt to schedule mold remediation but no action was taken. Over the course of the last 3 months, no dryers has been placed in the units to mitigate mold, drywall has not been removed and no action for repairs has been initiated. In the meantime, mold continues to build within the 4 units and we have e-mailed, made ourselves available for inspection and repairs and to date, no repair has been made to the 4 units. The insurance adjuster inspected the 4 units on 8/29/22 and provided the management company with estimate for damages and also recommendation for repairs. We received the report on 9/20/22 and to date no repairs have been made. On 9/27/22, a mold remediation company came to inspect and evaluate the 4 units and we are currently pending recommendation. The owners of the units are frustrated and we are experiencing health and safety issues and we need your HELP. There are minorities and underrepresented population in the units and believe Rosewood Prop. *********************** *** are taken advantage.

  Business response

  04/11/2023

  T&A Covent Solutions took over management of the community officially on December 1, 2021. We stepped in on October 2021 prior to our agreement because the previous management company abandoned the association prior to their date of termination. Since we took over, we have installed weekly cleanings for common areas and worked with the pest control vendor to assure pest control services are taking place as contracted. The decision to increase condo fees was voted on and approved by the board of the directors. Management does not have the authority to increase dues without approval. We are not clear which responsibility the owner is referring to as far as the bylaws, but as far as we are aware, we have been working with the board of directors and the association's legal representatives to ensure the bylaws are being followed within the association. 
  The incident occurred in July 6th, 2022. We informed the owners that per their governing documents it was their responsibility to find the source of the leak and then send us an official plumber's report that would show that the source of the leaf is the responsibility of the association. As a courtesy we sent a vendor- ******** Plumbing- to the owner's unit on July 8, 2022 but were not able to get access to the neighboring unit, ***, because that was believed to be the source of the leak. In the months of July and August we coordinated access to the units involved in the leak between multiple vendors and the unit owners as it was still not clear where the source of the leak was and who was responsible for repair. 
  Despite not having clarity regarding the source of the leak, we went ahead and filed a claim on August 11th, 2022. Only 1 unit owner reached out to us regarding the need for mold remediation. That request took place on August 19, 2022. They sent us an estimate for remediation, but we informed them that we needed proof of mold, which would come via lab testing, to approve any estimates. We never received those results, so on 9/23/22 we sent a vendor to do mold testing on the unit. We received the results on 10/5/22 and then received a contract for remediation from the vendor on 10/7/22 and then proceeded to signed it and returned it to the vendor on the same day. The vendor then reached out to the owners to schedule remediation and as of 10/17/22 two units have been treated with the last 2 units scheduled for remediation by the end of this month. 
  The owner of the management company, property manager, as well as most of the staff in our firm are minorities. We find it highly offensive that the owner is insinuating that we are discriminating against fellow minorities. This is false, a mischaracterization, and defamatory. 
  
  

• Initial Complaint

  09/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Because of T&A Covenants Solution's (T&A) irresponsibility, it has been more than 80 days that 4 condo units in our building are significantly mold infested and suffering from water damage. The situation continues to worsen without any resolution in site.We found a leak in our condo on July 5th and promptly called a plumber who found that the leak was from an upstairs condo. T&A did not do anything proactively to resolve the issue for many days. They finally sent a plumber on 15th of July. We contacted them subsequently to tell them the plumber's solution did not work and the leak was getting worse. Our complaints were ignored. When extra units started getting impacted one of the impacted persons found a plumber, found the actual source of the leak and got it fixed on July 24th. By that time 4 units were completely infested by mold. T&A failed to be proactive and took one month to approve the master condo insurance policy claim. The insurance would only communicate through T&A representative *************************, who took an off-hand approach and did not try to impress upon the insurance carrier the urgency of the situation. The insurance took another 25 days for the inspection, which finally happened on August 29th. We had to wait till September 21st, before they came back with the report. In the meanwhile, *** did absolutely nothing to help us. As a result of the neglect from T&A, our units are still mold infested and suffering from substantial water damage. The inspector's report substantially undervalued the extent of damage and resulting repairs. No contractor is willing to undertake the repairs at that cost. In such scenario, T&A should have arranged for the repairs. But T&A has been unresponsive since the beginning of the process and continues to ignore our email requests to get a repair estimate and schedule and complete the job immediately.

  Business response

  04/11/2023

  Management has acted or responded to the owners on a weekly basis since the leak was reported in July 2022. We informed the owner that the protocol for addressing leaks inside units, per the association governing documents, is for the owner to hire a vendor and then provide the association with evidence via official plumber's report that the matter is an association responsibility. As a courtesy, we contracted a vendor to investigate. On July 15" ******** came to owner's unit and identified that there was a leak potentially coming from the upstairs master shower in unit ***. The owner of unit. *** stated that they would resolve the issue. 
  We were told the leak was still not repaired roughly a week later, despite before informed by the owners that unit *** had fixed their shower, We asked for confirmation to proceed and received an e- mail from the owner of 102 on July 21, 2022, that the shower was repaired. The owner at *** also sent an invoice from a plumber he hired stating that a pipe behind the wall of *** that belong to the owner of *** was the source of the leak. This would seem to confirm that this was indeed a homeowner matter and that the association, via management, was involving themselves as a courtesy. We also reached out to a roofer on July 22 to see if water could be coming from the roof and they verified there was no sign of water intrusion. We tried to reach out to the owner of *** but did not have any luck. We also needed a second opinion to verify this was in fact the cause of the leak. We reached out to multiple vendors on July 25" to do further investigation. On July 29, 2022, confirmed that all the unit owners would allow access to their units on July 28, 2022. 
  We spoke with a second vendor on 7/29/22 who informed us that there are no more leaks. We informed the owners that we are waiting on the plumber's report from vendor before we can take. further action. Currently, it was not clear where the source of the leak was coming from and who was responsible. We received the official plumbers report from the vendor during the first week of August and shared the report with owners. The report stated that the shower arm in unit 201 was also leaking and repairs were made to the unit. 
  Since it was not clear that this was an association matter, we would not file an insurance claim. On the 29th of July, we received an e-mail that Owner attempted to file an insurance claim. Only management or the board has the authority to speak to insurance on behalf of the association. Therefore, insurance would not speak to the owner directly. 
  After a claim was filed, we continue to work with insurance to coordinate access to the units and communicate with the owners. Since the owner communicated with us, we have spoken to them on almost a weekly basis. The owner's statement that we have been unresponsive and have ignored their e-mail is false and is contradicted by the numerous we have provided. In fact, we believe we have been more responsive than previous management. The owner sent an e-mail to *** *** ****** on July 7th, 2022, stating, “I am grateful and appreciative of the management company and *** *** ******. In the past reaching a human to inform about such issues was impossible with the previous management." 
  
  

• Initial Complaint

  09/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am being fine for something beyond my will , as the owner of the condominium after inspection they want me to change my storm door but until today i can not get delivery done due to shipping problem within the factory itself , short of employee due to Covid 19 and they are far way behind due some factory are just temporary closed Some owner get fine for small thing and for some the company closed their eyes and let it go .I was fine from 100 now up to 800 US Dollars . I call the office try to explain i can even get my money back they proposed you certificate from the store only

  Business response

  10/06/2022

  Hello,

  We conduct community inspection every year as part of our service agreement with the community/association. We follow the covenants and architectural guidelines which is in Article IX and X of the associations bylaws which is a legal document that all owners agree to prior to purchasing within the community. We then submit an inspection report with pictures to the Board of Directors to approve or disapprove notices being sent to the owners who were cited. We have cited several owners in the community. The violations we note are directly related to the covenants and architectural guidelines for the community and therefore unbiased.

  When send a violation letter, each owner is sent a notice which gives them an opportunity to respond to the violation via e-mail or regular mail. Each notice comes with a response form that allows owners to dispute the violation, ask for an extension, ask to speak with a member of the association/Board, state if their violation has been addressed, ask for help to address the violation, etc. The owner was sent the violation letter in June 2022, and we received a response form in September 2022.
  
  The owner was fined $100 in 2021 and $300 in 2022 due to the violation not being corrected or disputed. The remaining charges on their account consist of late fees and outstanding association dues.
  
  Per their request on the response form, we spoke to the owner and have agreed to remove the late fees that incurred after June 1st,2022, and the fines she was accessed for the 2022 violation. We are doing this as a courtesy. We also informed the owner that we will send her request to the Board for an extension, but the extension will only be granted if the Board agrees.  We will proceed as the Board directs us. Thank you.
  

  Respectfully,

  T&A Covenant Solutions

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