Customer ReviewsforVytex Corporation

I can not recommend Vytex windows to my followers. The windows are structurally sound and visually appealing, however; I replaced all of my windows 50+ and each one is 2" smaller than the ones replaced. Takes away from the look of the home. The largest window in conservatory, we told the contractor, not to install. Unfortunately we had to eat the cost of the most expensive window. Vytex would place blame on contractors, but the truth is, they need to update their extrusion process. Too much vinyl.........

We would like to express our sincere appreciation for taking the time to provide your feedback regarding your Vytex replacement windows. We value every customer's opinion, and we take your concerns seriously as part of our commitment to continuously improve our products and services.

We are delighted to hear that you find our windows beautiful and structurally sound, and we're thrilled that you chose Vytex as your window manufacturer. However, we understand your disappointment in losing glass with the replacement windows and its impact on the overall look of your home.

Allow us to address this matter and provide some clarity. With any replacement window installation, it is essential to consider that there will be a reduction in the glass area when compared to the original windows. This is a common characteristic of replacement windows across the industry. As part of the installation process, existing frames and sashes need to be removed, and the new windows are installed within the existing openings. This necessary adjustment can result in a reduction in glass space.

At Vytex, we take immense pride in crafting windows with the slimmest profiles available in the market while maximizing the glass area. Our commitment to innovation and design excellence enables us to offer our customers some of the most expansive glass spaces in the replacement window industry. Nevertheless, some glass space loss is inevitable due to the nature of the replacement process and may vary depending on factors such as the size of the existing openings and installation techniques.

Thank you for your understanding and for giving us the opportunity to address your feedback.

We ordered 6 windows. The wait was a couple of months. When arrived, the crew saw that one glass was broken and installed the window anyway, saying that’s it is easier to just replace the glass later on. It was concerning, since the window was in a nursery room, and they just taped the cracks. Additionally, 2 screens were damaged and 1 was missing. When service arrived to replace a glass couple weeks later, the contractor had no idea about screens. So he took measurements AGAIN. It’s been 4 months since the last service. First time I called, they said that I need to wait more, second time I called, I had to leave a voice mail, and no one is calling back.

Dear Ms. G****, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible. You can expect a call within 24 hours from our Management team regarding screen replacements. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Vytex Corporation

I want to add that it has been 8 business days since Vytex corporation promised to give me a call, and no actions has been taken. Very disappointing.

I had my windows replaced in January 2021 by Window Nation and apparently they sell/use ***** Windows. In April of 2021, a major hail storm came through my area damaging the windows. The damage will be covered by my home owners insurance - all I need is ***** to give me a quote for the work, so I can get it approved and then pay them to fix it. My contractor has been working with them since May and I got involved in late July. Here we are mid-September and I still don't have a quote. The customer service from this company is terrible. If I could work with someone else and NOT void my warranty I would. I feel handcuffed in this situation and am incredibly frustrated. I would not recommend ***** to anyone. Zero stars, 0/10.

We apologize that you are experiencing this issue. Customer service is something we pride ourselves on but we have not been immune to the staff shortages and delays that have presented themselves during the COVID-19 pandemic. Still, that is no excuse for your request not having been met until months later.

Window Nation made our customer service team aware of the damage in July and the initial service appointment was set for August 6. It appears our service team had several questions regarding the scope of work that needed to be completed after the initial appointment which was the main source of the delays.

We apologize for the frustration and delays you have experienced. That is certainly not the level of service we aim to provide.

We believe this matter has been handled and is now being finalized through Window Nation. If this matter has not been resolved to your satisfaction, please do not hesitate to reach out to us. You can contact us via our website or phone at 877-747-8735.